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About Barons Hindhead

Our commitment to you is to maintain the highest possible standards at all times.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

very good customer service from Andrew Stepney, knows the product inside out

Service

Very good

Service

Marked down slightly due to delay in completing work

Service

Nothing to object too

Service

Rapid wear of discs/pads and cost

Service

Brought X3 in for recall to replace part that could cause fire. Arranged days before. At end of day I was told that you didnt have the part and you would have to keep it another day. I think you should have ensured you had the part before I came in.

Service

They were helpful & courteous. You felt like a human and not just another customer. The work was carried out as requested & I am pleased with fitting of the dash cam system. Hindhead is not a local dealer and thankfully went there on recommendation.

Service

Appalling service from Barons BMW

Service

Good experience. However, I tried to call several times over a period of 1 hr for an update on progress but got no answer.

Service

Problem was diagnosed and fixed. They had agreed to call to discuss the findings and remedy before proceeding but his was not done. The repairs however were under £50 so not extortionate.

Service

Problem not sorted

Service

Most points covered very well

Service

The service was carried out on 17th July. The fault message "oil level above maximum" appeared wed 21st. I called next day was told 29th. Took the car in at 8.am. Andrew said" could be caused by unburnt fuel diluting sump oil" Great..

Service

Efficient clean and carried out on time a promised

Service

It's always a bit of a struggle to get the fixed price servicing Bmw addvertise

Service

Everything went smoothly at every level. Impressive.

Service

The car was due to be collected on 19th of the month and will now not be ready until 25th. There was no offer of a courtesy car even though the delay was down to BMW and I've also received no feedback re the outcome of my vehicle health check.

Service

It took rather longer than expected to complete the repair. I was however kept informed at all times.

Service

Excellent service advisor : Laura Chapman

Service

Excellent service advisor - Laura Chapman

Service

The arrangement for the supply of a hire car was good and appreciated.However I had to wait quite some time for my car to be returned -awaiting the spare part from Stuttgart and fitting the car into the busy workshop schedule.

Service

The works were quickly booked in with the car collected and returned to my home having been cleaned as well.

Service

The service was completed in the expected time and the price was less than anticipated. Staff were friendly. A follow up phone query I had concerning the iDrive electronic service history was dealt with promptly and efficiently.

Service

Nothing more to add.

Service

Excellent courteous service at a reasonable price

Service

Cannot fault the service and waiting area's

Service

my 3 Series needed a new run flat tyre, due to picking up a nail. Barons were unable to supply this so I had to go to another business

Service

Friendly professional easy to deal with

Service

I have no complaints regarding which I would expect from a BMW franchise

Service

The service experience couldn't be faulted - it was excellent

Service

Introduction as to what would be carried out. And full explanation after completion.

Service

As said poor communication and long wait for service in first place

Service

Brilliant

Service

Efficient staff but costly servicing.

Service

First service, more expensive than expected.

Service

Good service, they just forgot to replace the battery in the key as requested when I dropped the vehicle off. They did do this when I mentioned it as I collected the car but this took some time.

Service

Very knowledgeable, courteous, friendly, helpful and efficient

Service

My car was booked in, the work was completed in the agreed amount of time and I have had no problems since.

Service

Car has to go back in for 3 days to have a fault with the air-con system diagnosed - had to book this in for a few weeks time as they were full. Annoyed as I have done a lot of hot noisy motorway miles with all 4 windows down! Staff were great though

Service

Service OK but washer fluid used to fill up is too thick, blocked jets, still not working properly. Phoned to report this, call not returned.

Service

Good service but the vehicle if the vehicle health check had been done on first visit I could have got the illegally worn tyre (inside edge) changed sooner

Service

The service from the dealership is always good

Service

Over priced

Service

Good, honest advice; no sales pressure; responded quickly to enquiries; very approachable and knowledgeable team - exactly how I would wish a car buying experience to be.

Sales

It all went smoothly and to plan

Sales

Attentive service by the dealer sales team

Sales

In the end a good deal

Sales

It would have been 5 stars had the car been ready at the agreed time. There was an hour or so of delay, as there were a number of cars going out tduring which I was kept informed and plied with coffee, and the tank was filled right up as compensation

Sales

I purchased the car but was leaving immediately for a holiday so could not collect it. It was delivered to my house whilst I was away

Sales

We were impressed by the professionalism of the salesman, Chris Laycock and this was a key factor in our immediately placing an order.

Sales

The sales experience was exemplary. Nothing was too much trouble for Oliver or Jon.

Sales

Good knowledge and advice, friendly service

Sales

Chris and Oliver were able to negotiate with me a better spec of car within my price range and kept me informed up until the handover

Sales

The staff members were professional, friendly, knowledgeable and helfull in assisting me with my new purchase.

Sales

The car was was leaking an unknown fluid that created a 24 hour delay in delivery. However the team found it and dealt with it extremely professionally and honestly. Issues happen - it's the way the team responded that was impressive.