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About Barons Hindhead

Our commitment to you is to maintain the highest possible standards at all times.

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WHAT A DIFFERENCE A DAY MAKES.

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The Platinum New Car Event. 22 – 25 February.

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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Trainee Bodyshop Estimator

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Sales Executive

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Paint Technician

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Technician

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good customer care, looked after. Kept informed all the way.

Service

Highly efficient and cost effective. car clean and explanation of the work undertaken much appreciated

Service

Came in due to broken windscreen wipers, left with a bill of £2,500 - new tyres, new disk breaks - 10 minutes later, the warning sign of under-inflated tyres came up. All new tyres were significantly under inflated.

Service

Very pleased with the work carried out!

Service

I would give 5 stars if the technicians had actually diagnosed the fault and cured it but I understand that this is an occasional problem that was not occurring when they tested it.

Service

Pleasant waiting environmentAttentive staffOpportunity to discuss future purchases with sales advisor whilst waiting

Service

Overall good, but was worried that I was likely to be left without my car and wifes wheel chair when there was a shortage of drivers. Fortunately this situation was rectified, once explained again.

Service

Courteous and efficient

Service

The car was sent in to have the performance plus kit replaced (the 2nd time) after it was peeling off. Within 1 week the car being home the side sticker is again peeling off.

Service

Car was received and returned on timeHowever having paid £300 for an oil and pollen fixture change and being presented with a 'checklist' if items that were ticked, I set off to find that the service computer had not been reset

Service

Your customer service and engineering guys were very helpful. They tested the car, then hooked it up and found a water damaged mobile phone controller that was hanging the data-bus with spurious signals. Another firm would have been digging for hours

Service

Efficient service

Service

See above

Service

Completely satisfied

Service

No auto courtesy car available (although booked), so partner took me to pickup car. Interior not vac'd as part of service (mentioned when I booked car in). No explanation for wheel slip on full lock. £10 to reduce ins excess (Vines waived this).

Service

No real problem with BMW but more with Enterprise car hire and their slow communication, BMW continually chasing them on my behalf for a response.

Service

One issue still unresolved and another minor issue introduced. Did not receive a call back after I reported this as promised.

Service

I'm completely satisfied.

Service

Completed within 90 minutes successfully.

Service

Andy, Lynn, Laura and David in parts are assets to your business.

Service

There is a really good service, delivery and parts team there, Laura, Andy, Lynn and David actually know their jobs rather than simply guessing or saying 'you will have to bring it in' or ill put you through to the booking centre like an 80s robot.

Service

See comments above.

Service

Polite efficient and good quality

Service

Work charged for not carried out.Fault booked in for "not found" but still happening repeatedly on journey back from Barons

Service

Excellent service

Service

Speedy, good and reliable service

Service

Service / MOT carried out on time and kept up to date with progress

Service

As per previous question

Service

see below

Service

Explanation of work carried out as part of the service, video report, friendly staff

Service

Car MOT'd and cleaned

Service

Job done and completed on time with no extras

Service

Had to go and check from original order and brochure about service being included in 7 series. Adblue was topped up - again I thought this would be complementary - surprised by c£27 for a partial refill.

Service

The job was done quickly and the car was washed even though it was already quite clean.

Service

Because I was completely satisfied.

Service

Friendly, efficient service

Service

Friendly, attentive, efficient.

Service

Friendly efficient flexible service

Service

Car service and change of wheels all done on time and phone call all done giving me time to walk and collect the car.

Service

Work was completed as scheduled.

Service

Serviced the car on time and returned clean and tidy

Service

Staff were very friendly and kept me informed.

Service

There was unnecessary confusion over the booking in of our major service due to incorrect information given to us at the time of booking. After some deliberation they found they were able to fit the service in to their schedule.

Service

Great customer service

Service

very reliable service if only very expensive

Service

Fortunately the rearrangement of time due to pTyres not being available as originally planned worked well.

Service

They have always done a good job. If ever I have complained about something then I can't remember when or what it was about! I notice though some staff changes, but Simon Volpe who sold me my first e28 in 1993 is still the lead salesman.

Service

Car was in for winter wheel change and I noticed the next day that 2wheels did not have valve covers on, garage sent them through within a couple of days so not a major problem but it’s good not to have to check!

Service

This "service" was an MOT and winter tyre change and all that was done efficiently and on time

Service

As per previous answer. Only gripe would be that the car doesn’t seem to be running quite as efficiently on mileage per tank after service

Service

A proactive, competent and friendly service team - and the whole process was completed as promised ed and on schedule.

Service

Barons of Hindhead understand customer service and provide a thoroughly enjoyable experience. I really felt their operarion was dependable, well oiled and that the customer was valued.

Sales

Very helpful both when refining the make of the car and options to meet my requirements and when going through the ever changing functions delivered

Sales

I have been a Barons of Hindhead customer for over 25 years which speaks for itself.I would particularly single out Mr Simon Volpe who I have dealt with for most of that time.He is a credit to the organisation and the brand.

Sales

Compared to the appalling service I received from Alfa Romeo (my previous car), Baron's were a breath of fresh air and provided exactly the service I was hoping for - including a proper paper brochure!

Sales

Attentive staff, good communication and smooth process

Sales

Refer to comments on Simon Volpe.

Sales

Chris was very good from start to finish.

Sales

Car delivered on time and in spec ordered.Smooth transaction

Sales

The sales representative, Jon Thorne, was, as always, extremely helpful, taking time to explain everything clearly. (This is the third car we've bought from him.)

Sales

The service was great.

Sales

Good service

Sales

Friendly and efficient service. Really flexible test drives. Open negotiation on price.

Sales

great service and friendly and professional