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Good customer care, looked after. Kept informed all the way.
Highly efficient and cost effective. car clean and explanation of the work undertaken much appreciated
Came in due to broken windscreen wipers, left with a bill of £2,500 - new tyres, new disk breaks - 10 minutes later, the warning sign of under-inflated tyres came up. All new tyres were significantly under inflated.
Very pleased with the work carried out!
I would give 5 stars if the technicians had actually diagnosed the fault and cured it but I understand that this is an occasional problem that was not occurring when they tested it.
Pleasant waiting environmentAttentive staffOpportunity to discuss future purchases with sales advisor whilst waiting
Overall good, but was worried that I was likely to be left without my car and wifes wheel chair when there was a shortage of drivers. Fortunately this situation was rectified, once explained again.
Courteous and efficient
The car was sent in to have the performance plus kit replaced (the 2nd time) after it was peeling off. Within 1 week the car being home the side sticker is again peeling off.
Car was received and returned on timeHowever having paid £300 for an oil and pollen fixture change and being presented with a 'checklist' if items that were ticked, I set off to find that the service computer had not been reset
Your customer service and engineering guys were very helpful. They tested the car, then hooked it up and found a water damaged mobile phone controller that was hanging the data-bus with spurious signals. Another firm would have been digging for hours
No auto courtesy car available (although booked), so partner took me to pickup car. Interior not vac'd as part of service (mentioned when I booked car in). No explanation for wheel slip on full lock. £10 to reduce ins excess (Vines waived this).
No real problem with BMW but more with Enterprise car hire and their slow communication, BMW continually chasing them on my behalf for a response.
One issue still unresolved and another minor issue introduced. Did not receive a call back after I reported this as promised.
I'm completely satisfied.
Completed within 90 minutes successfully.
Andy, Lynn, Laura and David in parts are assets to your business.
There is a really good service, delivery and parts team there, Laura, Andy, Lynn and David actually know their jobs rather than simply guessing or saying 'you will have to bring it in' or ill put you through to the booking centre like an 80s robot.
See comments above.
Polite efficient and good quality
Work charged for not carried out.Fault booked in for "not found" but still happening repeatedly on journey back from Barons
Speedy, good and reliable service
Service / MOT carried out on time and kept up to date with progress
As per previous question
Explanation of work carried out as part of the service, video report, friendly staff
Car MOT'd and cleaned
Job done and completed on time with no extras
Had to go and check from original order and brochure about service being included in 7 series. Adblue was topped up - again I thought this would be complementary - surprised by c£27 for a partial refill.
The job was done quickly and the car was washed even though it was already quite clean.
Because I was completely satisfied.
Friendly, efficient service
Friendly, attentive, efficient.
Friendly efficient flexible service
Car service and change of wheels all done on time and phone call all done giving me time to walk and collect the car.
Work was completed as scheduled.
Serviced the car on time and returned clean and tidy
Staff were very friendly and kept me informed.
There was unnecessary confusion over the booking in of our major service due to incorrect information given to us at the time of booking. After some deliberation they found they were able to fit the service in to their schedule.
Great customer service
very reliable service if only very expensive
Fortunately the rearrangement of time due to pTyres not being available as originally planned worked well.
They have always done a good job. If ever I have complained about something then I can't remember when or what it was about! I notice though some staff changes, but Simon Volpe who sold me my first e28 in 1993 is still the lead salesman.
Car was in for winter wheel change and I noticed the next day that 2wheels did not have valve covers on, garage sent them through within a couple of days so not a major problem but its good not to have to check!
This "service" was an MOT and winter tyre change and all that was done efficiently and on time
As per previous answer. Only gripe would be that the car doesnt seem to be running quite as efficiently on mileage per tank after service
A proactive, competent and friendly service team - and the whole process was completed as promised ed and on schedule.
Barons of Hindhead understand customer service and provide a thoroughly enjoyable experience. I really felt their operarion was dependable, well oiled and that the customer was valued.
Very helpful both when refining the make of the car and options to meet my requirements and when going through the ever changing functions delivered
I have been a Barons of Hindhead customer for over 25 years which speaks for itself.I would particularly single out Mr Simon Volpe who I have dealt with for most of that time.He is a credit to the organisation and the brand.
Compared to the appalling service I received from Alfa Romeo (my previous car), Baron's were a breath of fresh air and provided exactly the service I was hoping for - including a proper paper brochure!
Attentive staff, good communication and smooth process
Refer to comments on Simon Volpe.
Chris was very good from start to finish.
Car delivered on time and in spec ordered.Smooth transaction
The sales representative, Jon Thorne, was, as always, extremely helpful, taking time to explain everything clearly. (This is the third car we've bought from him.)
The service was great.
Friendly and efficient service. Really flexible test drives. Open negotiation on price.
great service and friendly and professional