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About Barons Hindhead

Our commitment to you is to maintain the highest possible standards at all times.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

THE COMPANY YOU USE FOR TYRE AND PAINT WORK INSURANCE ARE DIFFICULT TO DEAL WITH

Service

could of been beter

Service

Rattle fixed 1st time which was great. However, the stonechip I asked to be looked at wasn't. Then promised to call me back regarding this but 2 weeks later I haven't heard. Unfortunately mirrors the experience I had with a previous car last year

Service

As before although 2 hours for a battery change I felt was a bit excessive

Service

I was delighted with the manner in which you carried out the work.

Service

Completely satisfied

Service

Great service, do what they say, keep you informed just fab!

Service

As mentioned above, I have to spend time getting the standard pricing replaced with the Value Service pricing.

Service

After sales service team. Very unprofessional with how they treat you and your car. They lose all interest on you as a customer once you have brought from them

Service

My car was booked in for a 'while you wait' MOT. My appointment ran to time, my car was MOT'ed, I waited in a very pleasant seating area, and the staff were pleasant and helpful as always, and kept me informed.

Service

Unfortunately i had to change my iphone and it will no longer connect to the new camera system that was fitted last week.

Service

The service book was not completed and I was not advised of the delivery charge.

Service

Neutral, but the car is mine - please don't keep addressing everything to my husband! However, another customer was clearly very angry as her car was not ready at the agreed time.

Service

Excellent servive from Richard.

Service

As usual, the service/service team delivered a professional service with a cheerful & friendly delivery!

Service

Timely, efficient

Service

Would have been five stars if my car seat rvmirror settings were where I left them!

Service

The service was performed as expected, only an oil change, but the inability of Barons to provide a quote for the price of the other repairs they highlighted is poor. See above.

Service

Did everything you could reasonably expect to make the buying process smooth and efficient

Service

Their customer service was very good ... BUT why did I need the service at all? You did not replace any items at all?! Whats is the point of an observation service?Only so the dealership can try to sell me items I don't need! Thats what an MOT IS 4.

Service

The person who picked up the car was not polite.

Service

Very personal touch, always communicative and brilliant customer service provided.

Service

Friendly, helpful staff. Service work fully completed on time.

Service

Chris Laycock and Oliver Woodage were extremely helpful in every part of the buying process.

Service

I have no issues with the quality of work carried out. I do not need a video of the service, I get the same info from the documentation provided. Why charge for screen wash when it was full on arrival? Leads to higher charges than necessary.

Service

My original booking for a minor repair and MOT prior to trailing in the car omitted the MOT. This delayed the absence from 5 to 8 day. A further 4 day's delay was caused by you damaging my car while in your care and the necessary repair work.

Service

Because still have one item waiting to be fixed

Service

Efficient service and difficult to fault.

Service

Curtesy car not cleaned. Apology given.

Service

They didn't fit a part to my car, saying it was wrong, but we confirmed it was the correct part as I was leaving meaning I now need to arrange a new visit.

Service

Efficient and professional

Service

Problem diagnosed as a faulty sensor but sensor not changed as software upgrade being tried first so may require a repeat visit.

Service

happy no problems

Service

Appointment was straightforward to make and work was carried out to plan. Appointment reminder both by phone and email very useful.

Service

Easy process & very quick

Service

Service and MOT carried out as expected

Service

I check and top up my windscreen washer fluid very regularly with BMW washer fluid, but on a service they always charge me £3-75 +vat for 1 Litre of fluid which when diluted goes a long way there's no way they use that amount in my washer container.

Service

Car ready at time promised , serviced and Mot done and car cleaned and looking good.

Service

Everything dealt with extremely well.

Service

Very helpful

Service

Laura was an attentive servicing advisor and support our needs around timings and to the specific elements of the work needed.

Service

This service went fine - no problems; courtesy car was excellent; and my car was returned very clean.

Service

barrons reported to Auto Protect that a repair wanted a new rear bumper at a cost of over £1200 yet another repairer said it could be repaired at a cost of just £600, now that Barrons said it needed a new bumper Auto Protect wont pay for the repair

Service

Baron's service has been faultless since I became a customer in 2000. Knowledge and friendly staff.

Service

The experience is usually good. You don't have to wait long and overall we were well looked after.

Service

Very happy

Service

I was completely satisfied with everything but having had a service recently was astounded to find the warning come up that my tyre pressures were 1.8bar all round and not 2.2 that I set them on. Surely tyre pressures are part of the service check?

Service

Current efforts to resolve an ongoing problem have not been totally successful but the service team are booking the car in again and I am satisfied they will keep going to achieve a completely satisfactory result.

Service

Andrew in the service Department always helpful, at BMW Hindhead, service first class too.

Service

Highly trained service staff

Service

The service expereince was good. I liked the inspection video, which was not being done when I last had a car serviced there. One poor aspect is that I couldn't arrange to have an outstanding noise issue looked at due to the set time allocated.

Service

1 star lost as my car was cleaner when it went in than after they washed it. Maybe I'm a bit OCD about washing my car!!!

Service

Prompt handling by staff. Efficiently done and completed on time

Service

The team at Barons always look after me

Service

The service person I dealt with, Laura Chapman, was extremely helpful and pleasant to deal with

Service

problem sorted

Service

I used the FastLane service for a recent MOT. Everyone was very friendly, and I will was able to work in the customer lounge while the MOT was completed.

Service

As above, and because I knew when booking my car in that the recal parts would not be available on 5th January. I believe I was told an untruthful account of when this recal was first announced, and that the non availability of those parts was used

Service

Jon Thorne went above an beyond for me and I really appreciate it

Sales

Easy to contact in the event of my having any questions

Sales

All smooth and efficient

Sales

Very satisfied with the help I received with choosing the car I was looking at and the guidance in choosing from the wide selection of specification options available so that I now have the car and model that best suits my personal requirements.

Sales

Another very satisfactory interaction with Barons of Hindhead. They are not the closest dealership to my by some margin, but I have now gone back4 times. Oliver Woodgate and David Ryan were a pleasure to deal with (again).

Sales

Due to the fact that the car was registered in the wrong name and the inability of the sales department to rectify the position.

Sales

Friendly approachable dealer with a personal approach.

Sales

Simple and straightforward. No nonsense polite service.

Sales

Solid product and German reputed brand, making the customer feel at ease, trained persionnel able to adapt to any circumstance

Sales

Barons Hindehead is like a day out. I love my cars and look forward to going there for the atmosphere and general feel of the place. I will use this dealership for all my servicing needs as well as renewals

Sales

Very happy with our new car in spite of wanting the X1 , - which is no longer 4 wheel drive. So had to have the X3 which is really too big for around town. Also heads up no longer has speed limit on display.