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About Barons Hindhead

Our commitment to you is to maintain the highest possible standards at all times.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Lost a star as I was asked to go in on a Friday afternoon to exchange loan vehicles. My car wasn’t completed in the time allowed and had to be kept a second week. I don't understand why I was expected to go out of my way to swap the loan car over?

Service

Quick and efficient

Service

Would have just liked it to be cheaper

Service

I was happy!

Service

It was incredibly stressful. In fairness, their ultimate response was both surprising and welcome

Service

Generally good, professional, service but inexcusable that I was charged for screen wash when I had topped this up myself that day before bringing the car in.

Service

On pure service basis it was OKif you add the phone issues it was terrible

Service

Very efficient service with excellent communication

Service

I had to chase to find out when the parts required would be ready, only to be told they had been delivered a few days before but no-one had contacted me.

Service

Staff are always helpful and courteous. I was kept up to date regarding the service / mot and my final bill explained.

Service

Andrew was a good contact and followed up well

Service

Good, friendly service. I was impressed with the feedback video and the documentation I received. I would have liked more updates on when the car would be ready to help me plan my day.

Service

All good

Service

Satisfied with service carried out under pre-paid service pack. However video of work done was very short and unhelpful. Received service sheet but no invoice. Was promised a quote for fixing scratches and dents on bodywork but have not received it.h

Service

Professional, timely and courteous

Service

Superb service, as always.

Service

It’s nice to receive a video from service department on update with my car

Service

Good service and customer contact

Service

great service all round

Service

Happy customer experience.

Service

Overall Fantastic thank you Laura and Andrew

Service

My car was booked in for an MOT and service. I delivered my car at 9am and expected it back later in the afternoon. I was told that when the engineer was ‘re-setting’ it required an oil change so would not be ready until the next day.

Service

Seemed rather short staffed/very busy when phoning regarding specific appointment and when collecting car but service was very good in due course.

Service

Basically satisfied but service adviser lied about one element.

Service

Excellent, no issues at all.

Service

Everything was carried out and completed on the day, no issues or problems

Service

Itnis always a pleaseant experience

Service

As above, I shouldn’t think I have to pay for faults when I’ve bought this car from BMW with a warranty.

Service

Co comment

Service

Service was carried out in good time with information on requires provided throughout. Waiting area is well maintained and clean.

Service

Charlie and the technicians are very good. As is Simon the service manger. Unfortunately certain members of the sevice department are not

Service

Service always excellent.

Service

I always trust what I am told by Barons

Service

Would be better if cheaper

Service

They always look after me and that’s why I only go back to them for my next BMW

Service

Had some issues with the courtesy cars that should have been easily resolved. I was told the tyre pressure monitors had activated on a lot of cars and was then given one that had warnings on the dash for the same thing!

Service

Barons of Hindhead were most helpful and repaired the car quickly and efficiently.

Service

Not the best, that is Rybrook of Warwick, but they are moving soon?!

Service

Only an MOT, but customer service was very good.

Service

Happy overall

Service

GREAT SERVICE

Service

Very professional teamwork.

Service

For the forgoing text.

Service

Efficient service, although vehicle was not valeted at the time of the visit.

Service

Excellent service on the day, but not easy to make the service booking on the phone. It took me several attempts to get through. Once I was dealing with staff at the service centre everything was great.

Service

All went OK.

Service

Excellent customer service from the Service Department at Barons.

Service

Identified and fixed the fault quickly and with no quibbles under warranty.

Service

No complaints, I was looked after very well

Service

My car failed its MOT because the horn did not work. They took it in immediately and rectified the problem within 2 days

Service

Every thing carried out as you would wish, not sure that I really need a video of may car tho!

Service

1. I couldn't understand the service engineer's emailed report. He mumbled and spoke too fast. 2. I requested two new tyres, on the email form attached to the report, but the message didn't get through. I had to leave the car another day

Service

Polite, efficient and work completed ahead of time.

Service

very easy to use, friendly staff and efficient service

Service

The problem was dealt with and explained to me.

Service

Excellent all round service- we’ll done

Service

Solved the problem with a smile!

Service

Reassured by follow up report regarding additional checks carried out at the time of the service.

Service

The in-car notification that tyre pressure was low and the subsequent check and correction by Barons went perfectly.

Service

Friendly, efficient and efficient

Service

Car hired to replace my car was over half an hour late in arriving but the rental charge was waived because of this without me having to raise the issue. Would have given 5 stars if I had not had to wait.

Service

Collection & valet service are good as are waiting facilities. The service work & explanation of what is being done are good.

Service

Attention to deatail was excellent.

Service

See above

Service

Competitive pricing

Service

A polite and courteous service.

Service

Very friendly and proffessional staff

Service

Booking was easy. Details of service required were clear. Service was completed and notified promptly. Collection was efficient.

Service

All jobs done.

Service

Easy to book and get done. However, service indicator wasn’t updated which meant a return visit to get it reset. Apparently the key reader wasn’t working but no one let us know that it hadn’t been done.

Service

The service was fine - the cleaning internal/external of the car (was) average - boot mat wasn't cleaned and I forgot to mention that the petrol cap cable is broken but this wasn't picked up. Marginal stuff but worth feeding back.

Service

Easy to book; well looked after.

Service

Quick response and clear information given

Service

We are accustomed to good and friendly service at Baron's Hindhead, and this time was no exception.

Service

The alloy wheels have corroded and are not fit for purpose. Barons said they would take this up with BMW but never got back to me and have failed to return my calls.

Service

Simple to book and prompt turnaround.

Service

Laura Chapman looks after customers extremely well is very personable and helpful.

Service

Exceeded expectations

Service

Very satisfied, helpful friendly sales team. Chris answered all our questions and pointed out anything that he thought we should be considering. Would recommend him to any family or friend wishing to consider a purchase.

Sales

Delivery was earlier than expected which was particularly convenient for me as it meant I didn't have to rearrange appointments

Sales

Pre and after sales service is and has always been excellent.

Sales

This would have been a 5 but our new car had a few scuff marks on it but they are now sorting that out for us.

Sales

As part of the Oct 3 series offers we managed to source the exact spec vehicle that we would have ordered from new - Paint/interior/optional extras all included

Sales

Stress free.

Sales

Friendly, accommodating, always willing to help.

Sales

Over the years I have got to know the two sales staff very well. They make my visit an experience to cherish because they are so committed to making the customer feel special. They take a pride in helping me to build up the right spec for my purchase

Sales

As above. Oliver Woodgate made the whole process enjoyable , exciting , easy and a really pleasurable experience . There was no pressure - he was totally professional,listened and guided us expertly through the various choices . Exceeded expectations

Sales

Everything went very smoothly.

Sales

I could not find fault with any aspect of the service.

Sales

Was very satisfied with bmw and how they are dealing with the scratches on my new car.

Sales

Very easy to deal with, quick knowledgable and not too pushy

Sales

Staff at my local dealership made it for me. Very friendly, helpful and knowledgeable - great team.

Sales

Good service from Jon and Ben.