No news found with your current search criteria.
Lost a star as I was asked to go in on a Friday afternoon to exchange loan vehicles. My car wasnt completed in the time allowed and had to be kept a second week. I don't understand why I was expected to go out of my way to swap the loan car over?
Quick and efficient
Would have just liked it to be cheaper
I was happy!
It was incredibly stressful. In fairness, their ultimate response was both surprising and welcome
Generally good, professional, service but inexcusable that I was charged for screen wash when I had topped this up myself that day before bringing the car in.
On pure service basis it was OKif you add the phone issues it was terrible
Very efficient service with excellent communication
I had to chase to find out when the parts required would be ready, only to be told they had been delivered a few days before but no-one had contacted me.
Staff are always helpful and courteous. I was kept up to date regarding the service / mot and my final bill explained.
Andrew was a good contact and followed up well
Good, friendly service. I was impressed with the feedback video and the documentation I received. I would have liked more updates on when the car would be ready to help me plan my day.
Satisfied with service carried out under pre-paid service pack. However video of work done was very short and unhelpful. Received service sheet but no invoice. Was promised a quote for fixing scratches and dents on bodywork but have not received it.h
Professional, timely and courteous
Superb service, as always.
Its nice to receive a video from service department on update with my car
Good service and customer contact
great service all round
Happy customer experience.
Overall Fantastic thank you Laura and Andrew
My car was booked in for an MOT and service. I delivered my car at 9am and expected it back later in the afternoon. I was told that when the engineer was re-setting it required an oil change so would not be ready until the next day.
Seemed rather short staffed/very busy when phoning regarding specific appointment and when collecting car but service was very good in due course.
Basically satisfied but service adviser lied about one element.
Excellent, no issues at all.
Everything was carried out and completed on the day, no issues or problems
Itnis always a pleaseant experience
As above, I shouldnt think I have to pay for faults when Ive bought this car from BMW with a warranty.
Service was carried out in good time with information on requires provided throughout. Waiting area is well maintained and clean.
Charlie and the technicians are very good. As is Simon the service manger. Unfortunately certain members of the sevice department are not
Service always excellent.
I always trust what I am told by Barons
Would be better if cheaper
They always look after me and thats why I only go back to them for my next BMW
Had some issues with the courtesy cars that should have been easily resolved. I was told the tyre pressure monitors had activated on a lot of cars and was then given one that had warnings on the dash for the same thing!
Barons of Hindhead were most helpful and repaired the car quickly and efficiently.
Not the best, that is Rybrook of Warwick, but they are moving soon?!
Only an MOT, but customer service was very good.
Very professional teamwork.
For the forgoing text.
Efficient service, although vehicle was not valeted at the time of the visit.
Excellent service on the day, but not easy to make the service booking on the phone. It took me several attempts to get through. Once I was dealing with staff at the service centre everything was great.
All went OK.
Excellent customer service from the Service Department at Barons.
Identified and fixed the fault quickly and with no quibbles under warranty.
No complaints, I was looked after very well
My car failed its MOT because the horn did not work. They took it in immediately and rectified the problem within 2 days
Every thing carried out as you would wish, not sure that I really need a video of may car tho!
1. I couldn't understand the service engineer's emailed report. He mumbled and spoke too fast. 2. I requested two new tyres, on the email form attached to the report, but the message didn't get through. I had to leave the car another day
Polite, efficient and work completed ahead of time.
very easy to use, friendly staff and efficient service
The problem was dealt with and explained to me.
Excellent all round service- well done
Solved the problem with a smile!
Reassured by follow up report regarding additional checks carried out at the time of the service.
The in-car notification that tyre pressure was low and the subsequent check and correction by Barons went perfectly.
Friendly, efficient and efficient
Car hired to replace my car was over half an hour late in arriving but the rental charge was waived because of this without me having to raise the issue. Would have given 5 stars if I had not had to wait.
Collection & valet service are good as are waiting facilities. The service work & explanation of what is being done are good.
Attention to deatail was excellent.
A polite and courteous service.
Very friendly and proffessional staff
Booking was easy. Details of service required were clear. Service was completed and notified promptly. Collection was efficient.
All jobs done.
Easy to book and get done. However, service indicator wasnt updated which meant a return visit to get it reset. Apparently the key reader wasnt working but no one let us know that it hadnt been done.
The service was fine - the cleaning internal/external of the car (was) average - boot mat wasn't cleaned and I forgot to mention that the petrol cap cable is broken but this wasn't picked up. Marginal stuff but worth feeding back.
Easy to book; well looked after.
Quick response and clear information given
We are accustomed to good and friendly service at Baron's Hindhead, and this time was no exception.
The alloy wheels have corroded and are not fit for purpose. Barons said they would take this up with BMW but never got back to me and have failed to return my calls.
Simple to book and prompt turnaround.
Laura Chapman looks after customers extremely well is very personable and helpful.
Very satisfied, helpful friendly sales team. Chris answered all our questions and pointed out anything that he thought we should be considering. Would recommend him to any family or friend wishing to consider a purchase.
Delivery was earlier than expected which was particularly convenient for me as it meant I didn't have to rearrange appointments
Pre and after sales service is and has always been excellent.
This would have been a 5 but our new car had a few scuff marks on it but they are now sorting that out for us.
As part of the Oct 3 series offers we managed to source the exact spec vehicle that we would have ordered from new - Paint/interior/optional extras all included
Friendly, accommodating, always willing to help.
Over the years I have got to know the two sales staff very well. They make my visit an experience to cherish because they are so committed to making the customer feel special. They take a pride in helping me to build up the right spec for my purchase
As above. Oliver Woodgate made the whole process enjoyable , exciting , easy and a really pleasurable experience . There was no pressure - he was totally professional,listened and guided us expertly through the various choices . Exceeded expectations
Everything went very smoothly.
I could not find fault with any aspect of the service.
Was very satisfied with bmw and how they are dealing with the scratches on my new car.
Very easy to deal with, quick knowledgable and not too pushy
Staff at my local dealership made it for me. Very friendly, helpful and knowledgeable - great team.
Good service from Jon and Ben.