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About Barons Hindhead

Our commitment to you is to maintain the highest possible standards at all times.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

easy to deal with and all done on time without a fuss

Service

No waiting, service done quickly, and great coffee!!

Service

Staff were very helpful and informative of timescales.

Service

Very helpful with my recent issue.

Service

It took longer than I expected and thoughts J was told, but only a comment and apart from that all very good. Was useful being recommended and having time to consider purchasing a service plan.

Service

Service lady was very helpful

Service

Work was done well and in a timely manner

Service

Usually excellent however on this occasion they were unable to get the connected music app to work. I had resorted to returning the car to the dealership because weeks of calls to the online help team had been unsuccessful in getting it to work!

Service

Unlike Vines, they haven't messed up repeatedly.

Service

Unaware loan car carried a £15 charge. Also it was dirty inside and out.

Service

everything was easy

Service

All aspects completed and car valeted as well.

Service

Connected drive seems to work now

Service

They keep you well informed and everything handled in an efficient way.

Service

Not completely satisfied as trying to juggle my service and MOT dates was not easy and would have required me making several journeys. Eventually the situation was solved by Barons collecting and returning my vehicle.

Service

It took so long to get the car back. I spent around 4 hours on the phone to them, across several days of my annual leave, mostly on hold trying to get answers about progress.

Service

Expensive and car was not cleaned after last service

Service

n/a

Service

Happy with Barrons service, but not with BMW. Long wait for a new part for a two week old new car

Service

On collection, after service and MOT, I was given the paperwork, I was not taken through the service and MOT findings. Later, at home, I discovered the mileage of my car was incorrect on the MOT certificate (by 60,000 miles!). Barons rectified this.

Service

Customer Service operative, Laura, goes the extra mile to give great service, and with a very good personal style. The embodiment of great customer service.

Service

It's a shame that the wheel storage is no longer available. Plus, car valet this time was poor.

Service

All points mentioned above

Service

Disappointing communications, Incorrect paperwork and misleading information. However finally resolved satisfactorily.

Service

They did what they said they would do

Service

All completed on time and as required.

Service

Promised a call back when a 118i was available. Two weeks later no call and are looking at other options

Service

Already stated

Service

Always nice people

Service

Easy to deal with, understood needs, but failed to reset service indicator

Service

All done very satisfactorily, took slightly longer than originally advised.

Service

I did have to phone late in the day to ask if my car was ready. Hence, not quite 5 stars.

Service

Polite prompt and professional service

Service

Fantastic service, very efficient and helpful staff

Sales

Jon Thorne Was a Star from Start to Finish After I told him what I was looking for and Spec he did his Job and now I am driving in the car I was looking for 100%+Service this is my number 4 Car From him and his works Barons Hindhead Thanks to All S.B

Sales

Whole transaction was conducted very quickly.

Sales

Despite a 'blip' with communication when the vehicle reg was changed prior to purchase, meaning insurance had to be amended on the day, all went well and I love my new car!!

Sales

Purchase was done via email and phone

Sales

If were had not have been satisfied we would have purchased from a different dealer.