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very good customer service from Andrew Stepney, knows the product inside out
Marked down slightly due to delay in completing work
Nothing to object too
Rapid wear of discs/pads and cost
Brought X3 in for recall to replace part that could cause fire. Arranged days before. At end of day I was told that you didnt have the part and you would have to keep it another day. I think you should have ensured you had the part before I came in.
They were helpful & courteous. You felt like a human and not just another customer. The work was carried out as requested & I am pleased with fitting of the dash cam system. Hindhead is not a local dealer and thankfully went there on recommendation.
Appalling service from Barons BMW
Good experience. However, I tried to call several times over a period of 1 hr for an update on progress but got no answer.
Problem was diagnosed and fixed. They had agreed to call to discuss the findings and remedy before proceeding but his was not done. The repairs however were under £50 so not extortionate.
Problem not sorted
Most points covered very well
The service was carried out on 17th July. The fault message "oil level above maximum" appeared wed 21st. I called next day was told 29th. Took the car in at 8.am. Andrew said" could be caused by unburnt fuel diluting sump oil" Great..
Efficient clean and carried out on time a promised
It's always a bit of a struggle to get the fixed price servicing Bmw addvertise
Everything went smoothly at every level. Impressive.
The car was due to be collected on 19th of the month and will now not be ready until 25th. There was no offer of a courtesy car even though the delay was down to BMW and I've also received no feedback re the outcome of my vehicle health check.
It took rather longer than expected to complete the repair. I was however kept informed at all times.
Excellent service advisor : Laura Chapman
Excellent service advisor - Laura Chapman
The arrangement for the supply of a hire car was good and appreciated.However I had to wait quite some time for my car to be returned -awaiting the spare part from Stuttgart and fitting the car into the busy workshop schedule.
The works were quickly booked in with the car collected and returned to my home having been cleaned as well.
The service was completed in the expected time and the price was less than anticipated. Staff were friendly. A follow up phone query I had concerning the iDrive electronic service history was dealt with promptly and efficiently.
Nothing more to add.
Excellent courteous service at a reasonable price
Cannot fault the service and waiting area's
my 3 Series needed a new run flat tyre, due to picking up a nail. Barons were unable to supply this so I had to go to another business
Friendly professional easy to deal with
I have no complaints regarding which I would expect from a BMW franchise
The service experience couldn't be faulted - it was excellent
Introduction as to what would be carried out. And full explanation after completion.
As said poor communication and long wait for service in first place
Efficient staff but costly servicing.
First service, more expensive than expected.
Good service, they just forgot to replace the battery in the key as requested when I dropped the vehicle off. They did do this when I mentioned it as I collected the car but this took some time.
Very knowledgeable, courteous, friendly, helpful and efficient
My car was booked in, the work was completed in the agreed amount of time and I have had no problems since.
Car has to go back in for 3 days to have a fault with the air-con system diagnosed - had to book this in for a few weeks time as they were full. Annoyed as I have done a lot of hot noisy motorway miles with all 4 windows down! Staff were great though
Service OK but washer fluid used to fill up is too thick, blocked jets, still not working properly. Phoned to report this, call not returned.
Good service but the vehicle if the vehicle health check had been done on first visit I could have got the illegally worn tyre (inside edge) changed sooner
The service from the dealership is always good
Good, honest advice; no sales pressure; responded quickly to enquiries; very approachable and knowledgeable team - exactly how I would wish a car buying experience to be.
It all went smoothly and to plan
Attentive service by the dealer sales team
In the end a good deal
It would have been 5 stars had the car been ready at the agreed time. There was an hour or so of delay, as there were a number of cars going out tduring which I was kept informed and plied with coffee, and the tank was filled right up as compensation
I purchased the car but was leaving immediately for a holiday so could not collect it. It was delivered to my house whilst I was away
We were impressed by the professionalism of the salesman, Chris Laycock and this was a key factor in our immediately placing an order.
The sales experience was exemplary. Nothing was too much trouble for Oliver or Jon.
Good knowledge and advice, friendly service
Chris and Oliver were able to negotiate with me a better spec of car within my price range and kept me informed up until the handover
The staff members were professional, friendly, knowledgeable and helfull in assisting me with my new purchase.
The car was was leaking an unknown fluid that created a 24 hour delay in delivery. However the team found it and dealt with it extremely professionally and honestly. Issues happen - it's the way the team responded that was impressive.