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On arrival I had to stand around for a while waiting to be dealt with as staff were already dealing with customers.However, my presence was acknowledged.
The guys at Barons are always very friendly and the service is excellent. Ive never had any issues with them at all
same as my answer in question 1.
Car went in for brakes and disks, but breaks still make a noise like an old banger when pulling away....
The team did what they were supposed to do within the agreed timescaE and kept me up to date on progress
Works as agreed and as priced. And competitive price too.
The service is good and staff helpful and informative.
I asked a follow up question regarding the safety of my wheel and did NOT receive a reply. Also there was a complete lack of clarity as to what they had done and how successful they had been. The technical report was beyond the savvy....
No problems. Courteous efficiency always
Friendly arrival, completed on time while I waited. Very efficient service.
Barons of Hindhead has always given me excellent service.
Andrew is extremely knowledgeable and easy to deal with.
I took the car in at the appointed time went for a pleasant but foggy walk on Hindhead common and car was ready when I returned.
Ran to time, no hitches, no surprises, clean car at the end, and very polite.
All the logistics (booking reminder, timeliness of appointment, feedback on the service itself etc) were business-like and worked efficiently. The service itself was completed on time and seemed professional and effective.
No complaints, all very easy. And offered a coffee.
Did just what was requested
was a great customer service. the only thing was that I had to pay for a courtesy car.
All done in good time.
Having moved from Wimbledon to Haslemere recently the personal care & attention is so much better at Barons than my previous experience with Coopers
I did ask your driver to get your body shop to give me an indication of cost for some minor paintwork scratches on the l/h/r wing and on the r/h of the rear bumper. Maybe he forgot? No problem but please let me know if the body shop had a look.
They did everything as requested which included an end of warranty check and an MOT
The staff are friendly, helpful and polite. The work was carried out in a timely manner, and I was kept informed of progress.
At the same time as the service, I asked for a quote for some body work on the car and had to email and phone a few times to get them to send it. I didnt get the quote until a week later.
Excellent service , fast and friendky
Great service from Ian who looked after me
Quick, efficient and friendly.
Efficient and professional as always
Prompt and efficient service.
The staff are always friendly , efficient and caring. They are ready to obtain information and / or give advice without any pressure to purchase.
Customer for more than 20 years . Always helpful
You wanted to Charge £75 more than the local tyre centre for each new tyre
I've never been dissatisfied so cannot mark down.
Work was done and I was advised when it was ready, all on time
the issue above was dealt with by the dealer in a very good way as it wasn't their fault
Could not ask for anything more.
I do not see how they could do better.
They just got on with it.......
No issues easy to deal with and professional friendly service.
see bow above re parts. It took two visits to identify a puncture in the suspension airbag, then no part, then first booking cancelled on the day due to part not arriving.
Everything dealt with most satisfactorily.Outstanding customer service
They dealt with a difficult situation efficiently and fairly and communicated well throughout.
The customer service was superb both before and during the appointment. The only let down was that I filled in a service request on line and didn't receive a call. Valet a nice touch
Well organized , flexible and friendly. Car keeps running smoothly
Good communication, efficient service
I needed to replace both rear tyres from wear on just the inside of the tyre. I asked if it was a camber/alignment issue but was told it was tyre pressure. On further research don't think is correct but was also disappointed at how it was dismissed.
Everything done as requested, received a call regarding a job I thought needed doing, but under inspection didn't. Vehicle returned clean.
Very satisfied except new reflector on nearside rear bumper you fitted came adrift.
Very accommodating staff
People generally on the 'ball'
Staff are always efficient, courteous and easy to deal with.
I have always been looked after. Andrew Torrance in particular goes out of his way to educate me about the process and work being carried out.
Easy to arrange, kept informed, job done
Laura always looks after me very well, always arranges a nice courtesy carvery good communication and explanations
A bit more warmth when you enter reception and please, please speak to EE to get some mobile coverage.
All members punctual, able to communicate well and understand the client. It is always a pleasure to talk to someone at BMW!
Good communication, little waiting time, excellent courtesy car.
The team are always excellent.
Would have been 5 star, but fewer service agents when I called were available and so I had to wait slightly longer than usual.
Service carried out quickly and efficiently all work explained and car returned on time
Disappointed that the fault wasn't resolved the week before when the car was in for the problem
Satisfied means satisfied
Work was carried out exactly as requested and car returned in nice condition.
Barons have been extremely helpful during every visit. They have always kept to their agreed time schedule and are very good at keeping customers informed.
i wasn't informed that my car wasn't ready until i arrived at end of day to collect it. wasted journey.also, fault i had asked service to investigate had not been found. when driving home, car exhibited said fault. not impresse
The car was booked in for a specific time and I was told the service (including wash and vacuum) would take 90 mins. It actually took 95- Brilliant
Very helpful and knowledgeable staff who went out of their way to deal with a small problem with BMW over the scheduling of my service. As always when dealing with Barons they give a 1st class customer service and are a credit to BMW.
Very helpful team
As above. Great advice too. Have been travelling here on a 70 mile round trip for the past 5 years or so for my servicing, MOT etc because I know they'll be polite, professional and efficient.
I have been a BMW owner for 21 years, previous to me owning my own car, my husband had a BMW. My son also has a BMW.Your personal service now matches the car that I trust and have great pleasure in owning.
As above - however, while the car had been cleaned, it had clearly been test driven and needed washing again
The staff at barons Hindhead are excellent
All the work was completed satisfactorily.
It's a shame this email was sent to my husband rather than myself, especially given that my email was checked when I arrived to drop the car off, and that the vehicle information video was sent to the correct email (mine).
Only takes around an hour in pleasant surroundings. Also a good chance to look around the showroom to consider my next car!
Everybody who helped me with the purchase of my vehicle was incredibly knowledged on all the details of such; Jon Thorne and his colleagues provided me with much needed help.
Charlie , Paul and Dan treated me very well from beginning to end
Im unhappy with the salesman not showing me all the things it could do, so went back a few days later to be shown how to use it properly by another salesman. I had asked not to have to paintwork treatment, but was charged for it and I think they ha
I had to wait in the reception area for appointments far longer than I would have expected
Friendly, informed staff. Not pushy. Made me feel a valued customer.
This was a fairly quick decision to purchase this car. Everything was delay with both professionally and pleasantly
I was disappointed that the car owner's handbook did not cover the radio or navigation. However Barons sorted that out for me.
Consistently excellent service from Simon Volpe at Barons Hindhead.
Would be completely but service plan not included in sales documents after earlier confirmation. Still waiting for this to one fully confirmed.
Very satisifed, salesman Jon Thorne in particular was very helpful.
Easy transaction, Finance and sales were transparent about what was on offer and discounts available, felt they did their up most to look after me and give me a good deal on new car and part Ex.
Very professional, seemless timing
As usual I was looked after very well. Negotiation through delivery was perfect.
The online advertisement for the vehicle in question was out of date. The interest rate had increased and therefore the pricing structure. Apart from this , the purchase went along very smoothly.
Everything was explained to me thoroughly during both my purchase and delivery visits.
Came out with a smile on my face and my wife's face after parting with money!
As above - all good. Friendly, accessible, responsive to my calls and requests - seemed eager and pleased to help at all stages.
They went to great lengths to find my car as they knew I was without one the delivery and handover was done with care making sure I had no worries about the car the time scale of delivery was exceptional
I was given clear and helpful explanations about car choices and optional extras. I was kept informed about delivery which was earlier than expected
Smooth and professional