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The problem with my car was resolved
Pick up and return went very smoothly. The car was returned in excellent condition
Always satisfied....great service.
Everyone is very friendly and professional, they serviced my wife's car quickly while we waited when they could not give me a loan car. I had booked a loan car, but BMW would not insure me, although my driving license is a full and clean licence
Very well organised
The service itself was okay, at least I assume it was, as I'm no mechanic. I did ask for something to be done over and above the service but it wasn't done, and with no explanation.
Everything went smoothly and as arranged
My car was booked in for an MOT test, but this was not carried out. This caused me a lot of inconvenience. I did not receive an apology, just excuses.
I find the telephone service very ineffective and recommend you make calls yourself; as a customer you are rolled into an automated service and when the right person does not answer, you have to start all over again.It is the most ineffective system
did what they said they would do at the arranged time etc. answered questions I had about the car and the service thoroughly.
All expectations met.
A simple job took 12 days to complete. There was little communication from the team, I had to keep ringing in to assess progress. Screen washer not working properly after job. charming people when actually visiting Barons, however.
Satisfied with experience. Need to look at booking process and ability to have car picked up from home.
I had left my dash cam on the back seat of the hire car and before it crossed my mind, the car had already been given to another customer. Laura checked the loan vehicle when it was returned, called me and kept it safe until I could collect it.
Chris (Sales) is great. Polite and not pushy. It would have been completely satisfied but my brand new Z4 needs a battery replacement and the warning on the dash appeared before I had even moved off the forecourt when I took delivery!
Facility available to have one's car collected from home and returned the same day. Pleasant member of staff collecting vehicle.
Prompt service. Staff that went the extra mile.
Work was carried out excellent standard
Well it was booked in to be fixed or fault rectified and yes stil not fixed.
poor communication on progress
Quick, polite and efficient.
Awaiting some feedback from service assistant since my service.
Damage was caused to my wheel when changing the tyres. Had to have a loan car for 9 days. When picked up the car it had not been cleaned. I had to go to a car washing centre and pay £15
Recall seemed to be dealt with but I mentioned a stuttering I was experiencing and that couldn't be resolved or recognised in a test drive, although I feel it ALL the time?
Polite and knowledgable and fair with cost
I had a rattling noise from the area behind the glove box, which I am very thankful was fixed.
It turned out that a wire was broken in a sensor and so the messages that the car had given me were incorrect.
Excellent valeting service. Kept me informed throughout day.
Easy booking process and friendly. Would have been 5 stars if that opened before 08:00. Need a 7:30 start like other dealers
No, problems, everything was efficient and the lady on the service desk was extremely helpful.
Telephones were not answered, feedback was not promised as requested and the "fix" has not worked despite a significant outlay.
Video of wheel was not clearly explained
Your new telephone system is appalling with the overflow service being poor. It took three days for me to be called back. Your previous system was much better and talking to people is really what it's all about!. The service itself was fantastic...
Great to get an okay on most things then you missed advising me with regard to tyre wear and suggesting I replace the fuel filler cap at £29 + vat just because the string is broken, .........
Could have updated me prior to 5.30 so I would have got my car back same day Also made me wait for them to put fuel in the courtesy car. However the guy only put about £10 in a 340i so that didn't cover the day so I had to fill up again in a day
very good customer service from Andrew Stepney, knows the product inside out
Marked down slightly due to delay in completing work
Nothing to object too
Brought X3 in for recall to replace part that could cause fire. Arranged days before. At end of day I was told that you didnt have the part and you would have to keep it another day. I think you should have ensured you had the part before I came in.
Rapid wear of discs/pads and cost
They were helpful & courteous. You felt like a human and not just another customer. The work was carried out as requested & I am pleased with fitting of the dash cam system. Hindhead is not a local dealer and thankfully went there on recommendation.
Appalling service from Barons BMW
Good experience. However, I tried to call several times over a period of 1 hr for an update on progress but got no answer.
Problem was diagnosed and fixed. They had agreed to call to discuss the findings and remedy before proceeding but his was not done. The repairs however were under £50 so not extortionate.
Problem not sorted
Most points covered very well
The service was carried out on 17th July. The fault message "oil level above maximum" appeared wed 21st. I called next day was told 29th. Took the car in at 8.am. Andrew said" could be caused by unburnt fuel diluting sump oil" Great..
Efficient clean and carried out on time a promised
It's always a bit of a struggle to get the fixed price servicing Bmw addvertise
Everything went smoothly at every level. Impressive.
Same reason as question 1
I was completely satisfied....
Really helpful and positive people.
The team at Barons Hindhead were crucial in helping find me a suitable car - they were prepared to go the extra mile in searching to meet my needs rather than accepting the initial nil return. Painless PX too.
Ready on time
Very good so far. I've always enjoyed dealing with Barons Hindhead.
Knowledgeable and able sales adviser. Transparent and clear conversation. I have bought 3 cars from this dealership and it is primarily because of service of the individual
The experience was well planned, the new car features explained and demonstrated.
Chris Laycock, Barons Hindhead, is a pleasure to do business with. This is second purchase of a BMW through him. He was let down by other staff. The reg plate we chose was not allocated to us by admin staff. New Z4 - replacement battery needed?!
The team at Barons Hindhead were engaging; straightforward and delivered outstanding customer service - its impressive that they moved the showroom around to enable a test drive and prepared the vehicle to a very high standard.
Fabulous service and quick and efficient hand over.
Good, honest advice; no sales pressure; responded quickly to enquiries; very approachable and knowledgeable team - exactly how I would wish a car buying experience to be.