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Happy with Barrons service, but not with BMW. Long wait for a new part for a two week old new car
On collection, after service and MOT, I was given the paperwork, I was not taken through the service and MOT findings. Later, at home, I discovered the mileage of my car was incorrect on the MOT certificate (by 60,000 miles!). Barons rectified this.
It's a shame that the wheel storage is no longer available. Plus, car valet this time was poor.
Customer Service operative, Laura, goes the extra mile to give great service, and with a very good personal style. The embodiment of great customer service.
I have never been to this garage
All points mentioned above
They did what they said they would do
Disappointing communications, Incorrect paperwork and misleading information. However finally resolved satisfactorily.
All completed on time and as required.
Promised a call back when a 118i was available. Two weeks later no call and are looking at other options
Easy to deal with, understood needs, but failed to reset service indicator
Always nice people
All done very satisfactorily, took slightly longer than originally advised.
I did have to phone late in the day to ask if my car was ready. Hence, not quite 5 stars.
Polite prompt and professional service
The service and MOT were fine but the car was supposed to be fully valeted and wasn't - the outside was fine, the cabin not great & they hadn't touched the boot at all. I would have expected better service than this.
Good Service, Price acceptable
The answer is a good and honest response and high mark for a straight forward service
Was told car would be ready early afternoon. Called 1300 not ready. Got call 1435 saying it was ready. Got call a min later saying actually MOT was complete not service told to come in 45 mins. Arrived there 1515 but didn't get car until after 1700
Excellent service. Problems with car fixed first time
The parts required to carry out my booked service were not available at my main dealer and could not be obtained in the six hours or so that I was away in a loan car. This would have meant another visit on another day. Basically nothing was done.
Comprehensive failure to understand what's important in the dealership/customer relationship. Good communication is key, whether it's good news or bad. The absence of communication harms the relationship; frustrating, since it's totally avoidable!
The car was fixed but subsequent communication has been very poor.
Car came back with low tyre pressure after service. The service reminder was not reset after the service. Due for MOT within a month of service. Why could everything not been done at the same time?
Efficient and friendly service
Prompt attention on arrival, good customer service
Team perfection to their customer service.
Incredibly poor, no communication. Never answer phones. Had to call 12 times over the course of a day to even speak to an engineer and not the receptionist. Was promised many times that they would "leave a note" but they completely ignore them
The problem with my car was resolved
Pick up and return went very smoothly. The car was returned in excellent condition
very helpful and courteous staff.
I find the telephone service very ineffective and recommend you make calls yourself; as a customer you are rolled into an automated service and when the right person does not answer, you have to start all over again.It is the most ineffective system
My car was booked in for an MOT test, but this was not carried out. This caused me a lot of inconvenience. I did not receive an apology, just excuses.
Everyone is very friendly and professional, they serviced my wife's car quickly while we waited when they could not give me a loan car. I had booked a loan car, but BMW would not insure me, although my driving license is a full and clean licence
Always satisfied....great service.
The service itself was okay, at least I assume it was, as I'm no mechanic. I did ask for something to be done over and above the service but it wasn't done, and with no explanation.
Very well organised
Everything went smoothly and as arranged
did what they said they would do at the arranged time etc. answered questions I had about the car and the service thoroughly.
All expectations met.
A simple job took 12 days to complete. There was little communication from the team, I had to keep ringing in to assess progress. Screen washer not working properly after job. charming people when actually visiting Barons, however.
Satisfied with experience. Need to look at booking process and ability to have car picked up from home.
I had left my dash cam on the back seat of the hire car and before it crossed my mind, the car had already been given to another customer. Laura checked the loan vehicle when it was returned, called me and kept it safe until I could collect it.
Chris (Sales) is great. Polite and not pushy. It would have been completely satisfied but my brand new Z4 needs a battery replacement and the warning on the dash appeared before I had even moved off the forecourt when I took delivery!
Well it was booked in to be fixed or fault rectified and yes stil not fixed.
Work was carried out excellent standard
Facility available to have one's car collected from home and returned the same day. Pleasant member of staff collecting vehicle.
Prompt service. Staff that went the extra mile.
poor communication on progress
If were had not have been satisfied we would have purchased from a different dealer.
I would have liked the sales team to have followed up on my satisfaction with the car. It had a few minor faults.
I really felt that Chris Laycock was working to make me happy and satisfied by ensuring that he was listening to what I wanted and working to that agenda. At no point did I feel pressurized or taken for granted, exactly the opposite.
Good sales experience and some small issues at handover addressed well.
Same reason as question 1
I was completely satisfied....
Really helpful and positive people.
Some 'training' on the digital features of the car would have been helpful. In my opinion they are not particularly intuitive.
The team at Barons Hindhead were crucial in helping find me a suitable car - they were prepared to go the extra mile in searching to meet my needs rather than accepting the initial nil return. Painless PX too.
Ready on time
Very good so far. I've always enjoyed dealing with Barons Hindhead.
Knowledgeable and able sales adviser. Transparent and clear conversation. I have bought 3 cars from this dealership and it is primarily because of service of the individual
The experience was well planned, the new car features explained and demonstrated.
Chris Laycock, Barons Hindhead, is a pleasure to do business with. This is second purchase of a BMW through him. He was let down by other staff. The reg plate we chose was not allocated to us by admin staff. New Z4 - replacement battery needed?!
The team at Barons Hindhead were engaging; straightforward and delivered outstanding customer service - its impressive that they moved the showroom around to enable a test drive and prepared the vehicle to a very high standard.
Fabulous service and quick and efficient hand over.