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About Barons Hindhead

Our commitment to you is to maintain the highest possible standards at all times.

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WHAT A DIFFERENCE A DAY MAKES.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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Sales Executive

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Trainee Bodyshop Estimator

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BMW i3 Service Inclusive

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ROAD TAX CHANGES 01/04/2017

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Paint Technician

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Technician

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

On arrival I had to stand around for a while waiting to be dealt with as staff were already dealing with customers.However, my presence was acknowledged.

Service

The guys at Barons are always very friendly and the service is excellent. I’ve never had any issues with them at all

Service

same as my answer in question 1.

Service

Car went in for brakes and disks, but breaks still make a noise like an old banger when pulling away....

Service

The team did what they were supposed to do within the agreed timescaE and kept me up to date on progress

Service

Works as agreed and as priced. And competitive price too.

Service

The service is good and staff helpful and informative.

Service

I asked a follow up question regarding the safety of my wheel and did NOT receive a reply. Also there was a complete lack of clarity as to what they had done and how successful they had been. The technical report was beyond the savvy....

Service

No problems. Courteous efficiency always

Service

Friendly arrival, completed on time while I waited. Very efficient service.

Service

Barons of Hindhead has always given me excellent service.

Service

Andrew is extremely knowledgeable and easy to deal with.

Service

I took the car in at the appointed time went for a pleasant but foggy walk on Hindhead common and car was ready when I returned.

Service

Ran to time, no hitches, no surprises, clean car at the end, and very polite.

Service

All the logistics (booking reminder, timeliness of appointment, feedback on the service itself etc) were business-like and worked efficiently. The service itself was completed on time and seemed professional and effective.

Service

No complaints, all very easy. And offered a coffee.

Service

Did just what was requested

Service

was a great customer service. the only thing was that I had to pay for a courtesy car.

Service

All done in good time.

Service

Having moved from Wimbledon to Haslemere recently the personal care & attention is so much better at Barons than my previous experience with Coopers

Service

As above

Service

I did ask your driver to get your body shop to give me an indication of cost for some minor paintwork scratches on the l/h/r wing and on the r/h of the rear bumper. Maybe he forgot? No problem but please let me know if the body shop had a look.

Service

They did everything as requested which included an end of warranty check and an MOT

Service

The staff are friendly, helpful and polite. The work was carried out in a timely manner, and I was kept informed of progress.

Service

At the same time as the service, I asked for a quote for some body work on the car and had to email and phone a few times to get them to send it. I didnt get the quote until a week later.

Service

Excellent service , fast and friendky

Service

Great service from Ian who looked after me

Service

Quick, efficient and friendly.

Service

Efficient and professional as always

Service

Prompt and efficient service.

Service

The staff are always friendly , efficient and caring. They are ready to obtain information and / or give advice without any pressure to purchase.

Service

Customer for more than 20 years . Always helpful

Service

You wanted to Charge £75 more than the local tyre centre for each new tyre

Service

I've never been dissatisfied so cannot mark down.

Service

Work was done and I was advised when it was ready, all on time

Service

the issue above was dealt with by the dealer in a very good way as it wasn't their fault

Service

Could not ask for anything more.

Service

I do not see how they could do better.

Service

They just got on with it.......

Service

No issues easy to deal with and professional friendly service.

Service

see bow above re parts. It took two visits to identify a puncture in the suspension airbag, then no part, then first booking cancelled on the day due to part not arriving.

Service

Everything dealt with most satisfactorily.Outstanding customer service

Service

They dealt with a difficult situation efficiently and fairly and communicated well throughout.

Service

The customer service was superb both before and during the appointment. The only let down was that I filled in a service request on line and didn't receive a call. Valet a nice touch

Service

Well organized , flexible and friendly. Car keeps running smoothly

Service

Good communication, efficient service

Service

I needed to replace both rear tyres from wear on just the inside of the tyre. I asked if it was a camber/alignment issue but was told it was tyre pressure. On further research don't think is correct but was also disappointed at how it was dismissed.

Service

Everything done as requested, received a call regarding a job I thought needed doing, but under inspection didn't. Vehicle returned clean.

Service

as above

Service

Very satisfied except new reflector on nearside rear bumper you fitted came adrift.

Service

Very accommodating staff

Service

People generally on the 'ball'

Service

Staff are always efficient, courteous and easy to deal with.

Service

I have always been looked after. Andrew Torrance in particular goes out of his way to educate me about the process and work being carried out.

Service

Easy to arrange, kept informed, job done

Service

Laura always looks after me very well, always arranges a nice courtesy carvery good communication and explanations

Service

A bit more warmth when you enter reception and please, please speak to EE to get some mobile coverage.

Service

All members punctual, able to communicate well and understand the client. It is always a pleasure to talk to someone at BMW!

Service

Good communication, little waiting time, excellent courtesy car.

Service

The team are always excellent.

Service

Would have been 5 star, but fewer service agents when I called were available and so I had to wait slightly longer than usual.

Service

Service carried out quickly and efficiently all work explained and car returned on time

Service

Disappointed that the fault wasn't resolved the week before when the car was in for the problem

Service

Satisfied means satisfied

Service

Work was carried out exactly as requested and car returned in nice condition.

Service

Barons have been extremely helpful during every visit. They have always kept to their agreed time schedule and are very good at keeping customers informed.

Service

i wasn't informed that my car wasn't ready until i arrived at end of day to collect it. wasted journey.also, fault i had asked service to investigate had not been found. when driving home, car exhibited said fault. not impresse

Service

The car was booked in for a specific time and I was told the service (including wash and vacuum) would take 90 mins. It actually took 95- Brilliant

Service

Very helpful and knowledgeable staff who went out of their way to deal with a small problem with BMW over the scheduling of my service. As always when dealing with Barons they give a 1st class customer service and are a credit to BMW.

Service

Very helpful team

Service

As above. Great advice too. Have been travelling here on a 70 mile round trip for the past 5 years or so for my servicing, MOT etc because I know they'll be polite, professional and efficient.

Service

See above

Service

I have been a BMW owner for 21 years, previous to me owning my own car, my husband had a BMW. My son also has a BMW.Your personal service now matches the car that I trust and have great pleasure in owning.

Service

As above - however, while the car had been cleaned, it had clearly been test driven and needed washing again

Service

The staff at barons Hindhead are excellent

Service

All the work was completed satisfactorily.

Service

It's a shame this email was sent to my husband rather than myself, especially given that my email was checked when I arrived to drop the car off, and that the vehicle information video was sent to the correct email (mine).

Service

Only takes around an hour in pleasant surroundings. Also a good chance to look around the showroom to consider my next car!

Service

Everybody who helped me with the purchase of my vehicle was incredibly knowledged on all the details of such; Jon Thorne and his colleagues provided me with much needed help.

Sales

Charlie , Paul and Dan treated me very well from beginning to end

Sales

I’m unhappy with the salesman not showing me all the things it could do, so went back a few days later to be shown how to use it properly by another salesman. I had asked not to have to paintwork treatment, but was charged for it and I think they ha

Sales

I had to wait in the reception area for appointments far longer than I would have expected

Sales

Friendly, informed staff. Not pushy. Made me feel a valued customer.

Sales

This was a fairly quick decision to purchase this car. Everything was delay with both professionally and pleasantly

Sales

I was disappointed that the car owner's handbook did not cover the radio or navigation. However Barons sorted that out for me.

Sales

Consistently excellent service from Simon Volpe at Barons Hindhead.

Sales

Would be completely but service plan not included in sales documents after earlier confirmation. Still waiting for this to one fully confirmed.

Sales

Very satisifed, salesman Jon Thorne in particular was very helpful.

Sales

Easy transaction, Finance and sales were transparent about what was on offer and discounts available, felt they did their up most to look after me and give me a good deal on new car and part Ex.

Sales

Very professional, seemless timing

Sales

As usual I was looked after very well. Negotiation through delivery was perfect.

Sales

The online advertisement for the vehicle in question was out of date. The interest rate had increased and therefore the pricing structure. Apart from this , the purchase went along very smoothly.

Sales

Everything was explained to me thoroughly during both my purchase and delivery visits.

Sales

Came out with a smile on my face and my wife's face after parting with money!

Sales

As above - all good. Friendly, accessible, responsive to my calls and requests - seemed eager and pleased to help at all stages.

Sales

They went to great lengths to find my car as they knew I was without one the delivery and handover was done with care making sure I had no worries about the car the time scale of delivery was exceptional

Sales

I was given clear and helpful explanations about car choices and optional extras. I was kept informed about delivery which was earlier than expected

Sales

Smooth and professional