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About Barons Hindhead

Our commitment to you is to maintain the highest possible standards at all times.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Attention to deatail was excellent.

Service

See above

Service

Competitive pricing

Service

A polite and courteous service.

Service

Booking was easy. Details of service required were clear. Service was completed and notified promptly. Collection was efficient.

Service

All jobs done.

Service

Very friendly and proffessional staff

Service

The service was fine - the cleaning internal/external of the car (was) average - boot mat wasn't cleaned and I forgot to mention that the petrol cap cable is broken but this wasn't picked up. Marginal stuff but worth feeding back.

Service

Easy to book and get done. However, service indicator wasn’t updated which meant a return visit to get it reset. Apparently the key reader wasn’t working but no one let us know that it hadn’t been done.

Service

Easy to book; well looked after.

Service

Quick response and clear information given

Service

We are accustomed to good and friendly service at Baron's Hindhead, and this time was no exception.

Service

The alloy wheels have corroded and are not fit for purpose. Barons said they would take this up with BMW but never got back to me and have failed to return my calls.

Service

Exceeded expectations

Service

Laura Chapman looks after customers extremely well is very personable and helpful.

Service

Simple to book and prompt turnaround.

Service

The car was collected and returned at the times indicated. The video that was emailed was followed up with a call. The query I had was answered.

Service

Polite and timely responses- clear and helpful communications.

Service

Quality control poor.After taking delivery of the vehicle I identified a rattle/vibration in the engine compartment.The engine housing cover was not refitted properly.In addition the future service/mileage date/figures had not been re-set.

Service

Worked well

Service

I had a coolant leak and they were very busy over the Bank Holiday Weekend but readily accepted my car and check it out as soon as they could. 2 days later the car was returned to me all serviceable. I've been taking my car to Barons for 15 years.

Service

They did what they said they would do

Service

never had any problems

Service

It was easy to book my car in. Drop off and collection were quick and painless.

Service

Everything went to plan

Service

Repair costs of our old BMW 330i (which we bought from Barons) outrageously high. £160 per hour ? Heart surgeons are cheaper.

Service

kept up to date throughout and was efficient reception / collection

Service

Great service from Michael Chapman on service receptionion.My problem with the overall experience was the booking process.I spent 9 mins on the first call just to book my car in and further 8 mins on following day to arrange a diff date - no loan car

Service

Everything was as it should be with the service. The basic hoover and wash is a nice touch but I do wish there was the option to pay for a full valet while it's in

Service

When I got my car home I noticed that the drivers seat was very dirty from someone getting into the car without a seat cover. I have cream leather which i keep clean. When I took it back the assistant did get it cleaned, but there was no apology.

Service

Service staff were very helpful and pleasant to deal with. Only small problem was that a packaging box we wished to retain was lost.

Service

Very efficient, open and friendly.

Service

Collection and return service was superb - allowed me to get on with my work. Communication with the garage was excellent; I was told exactly when the car would be returned.

Service

Level of service received.

Service

Always very helpful and nice people to deal with.

Service

Delivery of the service is straight forward with clear dialogue if an issue crops up. Staff are always helpful and courteous.

Service

As I said came in to look and was made very welcome

Service

Polite and experienced staff

Service

Clear concise explanation of the fault and remedial work to be carried out.

Service

Prompt and thorough

Service

understood my issues and even though couldn't resolve it came up with a reasonable compromise

Service

service is always efficient

Service

Good service from Jon and Ben.

Sales

Continually appraised of delivery status for car

Sales

Having purchased a new BMW from Barons previously, their attention to detail is second to none. When the times comes to make a decision regarding my BMW, I will definitely be going to Barons.

Sales

Dealer Accounts staff were competent and knowledgeable.The sales exec on the other hand was 'nice but dim'. His knowledge of the car was not to be relied upon.