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Attention to deatail was excellent.
A polite and courteous service.
Booking was easy. Details of service required were clear. Service was completed and notified promptly. Collection was efficient.
All jobs done.
Very friendly and proffessional staff
The service was fine - the cleaning internal/external of the car (was) average - boot mat wasn't cleaned and I forgot to mention that the petrol cap cable is broken but this wasn't picked up. Marginal stuff but worth feeding back.
Easy to book and get done. However, service indicator wasnt updated which meant a return visit to get it reset. Apparently the key reader wasnt working but no one let us know that it hadnt been done.
Easy to book; well looked after.
Quick response and clear information given
We are accustomed to good and friendly service at Baron's Hindhead, and this time was no exception.
The alloy wheels have corroded and are not fit for purpose. Barons said they would take this up with BMW but never got back to me and have failed to return my calls.
Laura Chapman looks after customers extremely well is very personable and helpful.
Simple to book and prompt turnaround.
The car was collected and returned at the times indicated. The video that was emailed was followed up with a call. The query I had was answered.
Polite and timely responses- clear and helpful communications.
Quality control poor.After taking delivery of the vehicle I identified a rattle/vibration in the engine compartment.The engine housing cover was not refitted properly.In addition the future service/mileage date/figures had not been re-set.
I had a coolant leak and they were very busy over the Bank Holiday Weekend but readily accepted my car and check it out as soon as they could. 2 days later the car was returned to me all serviceable. I've been taking my car to Barons for 15 years.
They did what they said they would do
never had any problems
It was easy to book my car in. Drop off and collection were quick and painless.
Everything went to plan
Repair costs of our old BMW 330i (which we bought from Barons) outrageously high. £160 per hour ? Heart surgeons are cheaper.
kept up to date throughout and was efficient reception / collection
Great service from Michael Chapman on service receptionion.My problem with the overall experience was the booking process.I spent 9 mins on the first call just to book my car in and further 8 mins on following day to arrange a diff date - no loan car
Everything was as it should be with the service. The basic hoover and wash is a nice touch but I do wish there was the option to pay for a full valet while it's in
When I got my car home I noticed that the drivers seat was very dirty from someone getting into the car without a seat cover. I have cream leather which i keep clean. When I took it back the assistant did get it cleaned, but there was no apology.
Service staff were very helpful and pleasant to deal with. Only small problem was that a packaging box we wished to retain was lost.
Very efficient, open and friendly.
Collection and return service was superb - allowed me to get on with my work. Communication with the garage was excellent; I was told exactly when the car would be returned.
Level of service received.
Always very helpful and nice people to deal with.
Delivery of the service is straight forward with clear dialogue if an issue crops up. Staff are always helpful and courteous.
As I said came in to look and was made very welcome
Polite and experienced staff
Clear concise explanation of the fault and remedial work to be carried out.
Prompt and thorough
understood my issues and even though couldn't resolve it came up with a reasonable compromise
service is always efficient
Good service from Jon and Ben.
Continually appraised of delivery status for car
Having purchased a new BMW from Barons previously, their attention to detail is second to none. When the times comes to make a decision regarding my BMW, I will definitely be going to Barons.
Dealer Accounts staff were competent and knowledgeable.The sales exec on the other hand was 'nice but dim'. His knowledge of the car was not to be relied upon.