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Efficient staff but costly servicing.
First service, more expensive than expected.
Good service, they just forgot to replace the battery in the key as requested when I dropped the vehicle off. They did do this when I mentioned it as I collected the car but this took some time.
Very knowledgeable, courteous, friendly, helpful and efficient
Car has to go back in for 3 days to have a fault with the air-con system diagnosed - had to book this in for a few weeks time as they were full. Annoyed as I have done a lot of hot noisy motorway miles with all 4 windows down! Staff were great though
Service OK but washer fluid used to fill up is too thick, blocked jets, still not working properly. Phoned to report this, call not returned.
Good service but the vehicle if the vehicle health check had been done on first visit I could have got the illegally worn tyre (inside edge) changed sooner
The service from the dealership is always good
This last visit was every bit as good as previous times. The appointment time was accurate and the work was completed on time. The video confirming the tyre and brake checks was most interesting.
They often go to great lengths to keep my 18 year old cat in tip top condition
Everything went to plan.
Coffee machine was out of order (but another nearby). Seating area furniture getting a bit tired.
Service was great but the last time I had my car serviced, courtesy cars were available for free, they are now a charged item.
They could not do more
Quick mot and communicated well
I'm always looked after and not left hanging around
Faultless except paper left in footwell on collecting the car
Very difficult to get through on the telephone. Said they would organise replacement part and let me know when it was ready. When I called back after a week it turned out that they had forgotten to order the part.
As above, service completed ok but £90 to replace the pollen filter and air con clean (which one wonders if it was necessary even if it was done). Just feel the attitude of BMW dealers is generally not good but have to say Barons Hindhead were fine.
Quick efficient friendly service
Seen as soon as I entered the garage, given full explanation of work to be carried out, offered coffee and tea facilities while waiting, and car valeted after work completed.
Service on time , on price and they were totally transparent on what I should do and when (change tyres etc)
I thought they cleaned and stored wheels, wheels that went back on car were dirty. I know the car wash is an. extra provided but doesn't look great when you can see areas that have missed the wash!
The work was carried out as expected
The actual service was very good. But Barons should either provide a car or provide a pick up and deliver service (which Toyota do for my wife's humble Yaris)
It's frustrating I had to bring the car back again, and it still isn't as I would expect it to be (rattles).
It all went to plan and on time.
THE COMPANY YOU USE FOR TYRE AND PAINT WORK INSURANCE ARE DIFFICULT TO DEAL WITH
Rattle fixed 1st time which was great. However, the stonechip I asked to be looked at wasn't. Then promised to call me back regarding this but 2 weeks later I haven't heard. Unfortunately mirrors the experience I had with a previous car last year
could of been beter
As before although 2 hours for a battery change I felt was a bit excessive
I was delighted with the manner in which you carried out the work.
Great service, do what they say, keep you informed just fab!
As mentioned above, I have to spend time getting the standard pricing replaced with the Value Service pricing.
After sales service team. Very unprofessional with how they treat you and your car. They lose all interest on you as a customer once you have brought from them
My car was booked in for a 'while you wait' MOT. My appointment ran to time, my car was MOT'ed, I waited in a very pleasant seating area, and the staff were pleasant and helpful as always, and kept me informed.
Unfortunately i had to change my iphone and it will no longer connect to the new camera system that was fitted last week.
The service book was not completed and I was not advised of the delivery charge.
Excellent servive from Richard.
Neutral, but the car is mine - please don't keep addressing everything to my husband! However, another customer was clearly very angry as her car was not ready at the agreed time.
As usual, the service/service team delivered a professional service with a cheerful & friendly delivery!
The service from Chris Laycock was excellent. Chris sold me my previous car (z4) and hence i returned to him. My experience before connecting with Chris (getting a trade in quote for my previous car) was not as seamless.
The car was prepped and ready to pick up when required Friendly staff great experience
This is the second BMW I purchased from Barons Hindhead. Completely satisfied during the purchasing and delivering of the car. Many thanks Mr Jon Throne for your assistance.
Overall a very good experience but not being able to get a fixed collection date until the last minute was very frustrating. BMW need to be able to tell customers what date the vehicle will be ready for collection and stick to it.
Barons are superb, no so BCA ? BMW Finance
Everything went as planned. Delivery times were realistically estimated at the onset. Car pick-up and paperwork was completed in less than 45 mins. Very competent dealership.
The car wasn't as described and we have a dispute running
I have given 4 stars solely because of the location. A cramped and tired site. But this is changing with a move to brand new bespoke premises next year. Personnel were excellent.
As above. Would have been nice if I hadn't had to push to have a dog guard fitted on delivery. Although it was eventually done I think the reason given that they were busy as it was month end was not helpful. The salesman did his best to help me.
Our salesman, Tom Hibberd at Barons Hindhead was outstanding. We had properly looked at 5 other cars and dealt with 5 other sales garages before deciding on our BMW. Tom was absolutely brilliant.
friendly ,interested in what I wanted from a car, kept informed of progress. Good handover.
Nothing to moan about
Jon Thorne went above an beyond for me and I really appreciate it
Easy to contact in the event of my having any questions
All smooth and efficient
Very satisfied with the help I received with choosing the car I was looking at and the guidance in choosing from the wide selection of specification options available so that I now have the car and model that best suits my personal requirements.
Another very satisfactory interaction with Barons of Hindhead. They are not the closest dealership to my by some margin, but I have now gone back4 times. Oliver Woodgate and David Ryan were a pleasure to deal with (again).
Due to the fact that the car was registered in the wrong name and the inability of the sales department to rectify the position.
Friendly approachable dealer with a personal approach.