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About Barons Hindhead

Our commitment to you is to maintain the highest possible standards at all times.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Highly trained service staff

Service

Prompt handling by staff. Efficiently done and completed on time

Service

The service expereince was good. I liked the inspection video, which was not being done when I last had a car serviced there. One poor aspect is that I couldn't arrange to have an outstanding noise issue looked at due to the set time allocated.

Service

1 star lost as my car was cleaner when it went in than after they washed it. Maybe I'm a bit OCD about washing my car!!!

Service

The team at Barons always look after me

Service

The service person I dealt with, Laura Chapman, was extremely helpful and pleasant to deal with

Service

As above, and because I knew when booking my car in that the recal parts would not be available on 5th January. I believe I was told an untruthful account of when this recal was first announced, and that the non availability of those parts was used

Service

problem sorted

Service

I used the FastLane service for a recent MOT. Everyone was very friendly, and I will was able to work in the customer lounge while the MOT was completed.

Service

Gave car in for a boot lock change which was booked well in advance, however I found out in the afternoon that the part had not arrived, so it would need to be at Hindhead for another day. Why didn't they order part at time of booking (1 month ago)?

Service

The communication between different departments was excellent, working together to achieve a common goal.

Service

The team understood my needs, even though it took them a while and the intervention of the business manager.

Service

As mentioned above -approach to customer care

Service

They looked after me well

Service

Everything was done as expected

Service

Although I was treated fairly by sales dep’t with decent loan vehicle for 2nd visit with same problem, I was very disappointed at being charged to re-look at the problem. I would have booked into local dealer had I known this saving me lots of time.

Service

Barons have a shortage of Mechanics.I have a knocking noise in the rear (sounds like a suspension part). I asked the Garage to inspect it during the 20,000 mile service. They were too busy and asked I make another appointment.

Service

Did a good job

Service

Professional, quick and thorough. Comfortable to hang out at show room whilst waiting.

Service

Because the staff are friendly and helpful and always take time to make sure you are happy with their service.

Service

Car was booked in to have the BMW Advance Eye 2 fitter. Would have been nice to have an overview of the workings of this device.

Service

Efficient service

Service

Work was done well with good service from the customer service team

Service

For the reasons above, there is not enough done to keep the customer informed.

Service

Friendly and professional staff

Service

The repair was made as if it were new

Service

Lost a star as I was asked to go in on a Friday afternoon to exchange loan vehicles. My car wasn’t completed in the time allowed and had to be kept a second week. I don't understand why I was expected to go out of my way to swap the loan car over?

Service

Quick and efficient

Service

Would have just liked it to be cheaper

Service

I was happy!

Service

On pure service basis it was OKif you add the phone issues it was terrible

Service

Generally good, professional, service but inexcusable that I was charged for screen wash when I had topped this up myself that day before bringing the car in.

Service

I had to chase to find out when the parts required would be ready, only to be told they had been delivered a few days before but no-one had contacted me.

Service

Good, friendly service. I was impressed with the feedback video and the documentation I received. I would have liked more updates on when the car would be ready to help me plan my day.

Service

Andrew was a good contact and followed up well

Service

Satisfied with service carried out under pre-paid service pack. However video of work done was very short and unhelpful. Received service sheet but no invoice. Was promised a quote for fixing scratches and dents on bodywork but have not received it.h

Service

Professional, timely and courteous

Service

Superb service, as always.

Service

Good service and customer contact

Service

great service all round

Service

See above. Very well looked after by very experienced salesman at Barons. Highly recommended to others already.

Sales

See text to answer 1

Sales

I always go to Barons, where I have had outstanding service both for sales & afterservice. It is also a pleasant place to do business.

Sales

friendly helpful sales and finance advice

Sales

Very satisfied, helpful friendly sales team. Chris answered all our questions and pointed out anything that he thought we should be considering. Would recommend him to any family or friend wishing to consider a purchase.

Sales

Delivery was earlier than expected which was particularly convenient for me as it meant I didn't have to rearrange appointments

Sales

Pre and after sales service is and has always been excellent.