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THE COMPANY YOU USE FOR TYRE AND PAINT WORK INSURANCE ARE DIFFICULT TO DEAL WITH
could of been beter
Rattle fixed 1st time which was great. However, the stonechip I asked to be looked at wasn't. Then promised to call me back regarding this but 2 weeks later I haven't heard. Unfortunately mirrors the experience I had with a previous car last year
As before although 2 hours for a battery change I felt was a bit excessive
I was delighted with the manner in which you carried out the work.
Great service, do what they say, keep you informed just fab!
As mentioned above, I have to spend time getting the standard pricing replaced with the Value Service pricing.
After sales service team. Very unprofessional with how they treat you and your car. They lose all interest on you as a customer once you have brought from them
My car was booked in for a 'while you wait' MOT. My appointment ran to time, my car was MOT'ed, I waited in a very pleasant seating area, and the staff were pleasant and helpful as always, and kept me informed.
Unfortunately i had to change my iphone and it will no longer connect to the new camera system that was fitted last week.
The service book was not completed and I was not advised of the delivery charge.
Neutral, but the car is mine - please don't keep addressing everything to my husband! However, another customer was clearly very angry as her car was not ready at the agreed time.
Excellent servive from Richard.
As usual, the service/service team delivered a professional service with a cheerful & friendly delivery!
Would have been five stars if my car seat rvmirror settings were where I left them!
The service was performed as expected, only an oil change, but the inability of Barons to provide a quote for the price of the other repairs they highlighted is poor. See above.
Did everything you could reasonably expect to make the buying process smooth and efficient
Their customer service was very good ... BUT why did I need the service at all? You did not replace any items at all?! Whats is the point of an observation service?Only so the dealership can try to sell me items I don't need! Thats what an MOT IS 4.
The person who picked up the car was not polite.
Very personal touch, always communicative and brilliant customer service provided.
Friendly, helpful staff. Service work fully completed on time.
Chris Laycock and Oliver Woodage were extremely helpful in every part of the buying process.
I have no issues with the quality of work carried out. I do not need a video of the service, I get the same info from the documentation provided. Why charge for screen wash when it was full on arrival? Leads to higher charges than necessary.
My original booking for a minor repair and MOT prior to trailing in the car omitted the MOT. This delayed the absence from 5 to 8 day. A further 4 day's delay was caused by you damaging my car while in your care and the necessary repair work.
Because still have one item waiting to be fixed
Efficient service and difficult to fault.
Curtesy car not cleaned. Apology given.
They didn't fit a part to my car, saying it was wrong, but we confirmed it was the correct part as I was leaving meaning I now need to arrange a new visit.
Efficient and professional
Problem diagnosed as a faulty sensor but sensor not changed as software upgrade being tried first so may require a repeat visit.
happy no problems
Appointment was straightforward to make and work was carried out to plan. Appointment reminder both by phone and email very useful.
Easy process & very quick
Service and MOT carried out as expected
I check and top up my windscreen washer fluid very regularly with BMW washer fluid, but on a service they always charge me £3-75 +vat for 1 Litre of fluid which when diluted goes a long way there's no way they use that amount in my washer container.
Car ready at time promised , serviced and Mot done and car cleaned and looking good.
Everything dealt with extremely well.
Laura was an attentive servicing advisor and support our needs around timings and to the specific elements of the work needed.
This service went fine - no problems; courtesy car was excellent; and my car was returned very clean.
barrons reported to Auto Protect that a repair wanted a new rear bumper at a cost of over £1200 yet another repairer said it could be repaired at a cost of just £600, now that Barrons said it needed a new bumper Auto Protect wont pay for the repair
Baron's service has been faultless since I became a customer in 2000. Knowledge and friendly staff.
The experience is usually good. You don't have to wait long and overall we were well looked after.
I was completely satisfied with everything but having had a service recently was astounded to find the warning come up that my tyre pressures were 1.8bar all round and not 2.2 that I set them on. Surely tyre pressures are part of the service check?
Current efforts to resolve an ongoing problem have not been totally successful but the service team are booking the car in again and I am satisfied they will keep going to achieve a completely satisfactory result.
Andrew in the service Department always helpful, at BMW Hindhead, service first class too.
Highly trained service staff
The service expereince was good. I liked the inspection video, which was not being done when I last had a car serviced there. One poor aspect is that I couldn't arrange to have an outstanding noise issue looked at due to the set time allocated.
1 star lost as my car was cleaner when it went in than after they washed it. Maybe I'm a bit OCD about washing my car!!!
Prompt handling by staff. Efficiently done and completed on time
The team at Barons always look after me
The service person I dealt with, Laura Chapman, was extremely helpful and pleasant to deal with
I used the FastLane service for a recent MOT. Everyone was very friendly, and I will was able to work in the customer lounge while the MOT was completed.
As above, and because I knew when booking my car in that the recal parts would not be available on 5th January. I believe I was told an untruthful account of when this recal was first announced, and that the non availability of those parts was used
Jon Thorne went above an beyond for me and I really appreciate it
Easy to contact in the event of my having any questions
All smooth and efficient
Very satisfied with the help I received with choosing the car I was looking at and the guidance in choosing from the wide selection of specification options available so that I now have the car and model that best suits my personal requirements.
Another very satisfactory interaction with Barons of Hindhead. They are not the closest dealership to my by some margin, but I have now gone back4 times. Oliver Woodgate and David Ryan were a pleasure to deal with (again).
Due to the fact that the car was registered in the wrong name and the inability of the sales department to rectify the position.
Friendly approachable dealer with a personal approach.
Simple and straightforward. No nonsense polite service.
Solid product and German reputed brand, making the customer feel at ease, trained persionnel able to adapt to any circumstance
Barons Hindehead is like a day out. I love my cars and look forward to going there for the atmosphere and general feel of the place. I will use this dealership for all my servicing needs as well as renewals
Very happy with our new car in spite of wanting the X1 , - which is no longer 4 wheel drive. So had to have the X3 which is really too big for around town. Also heads up no longer has speed limit on display.