No news found with your current search criteria.
Highly trained service staff
Prompt handling by staff. Efficiently done and completed on time
The service expereince was good. I liked the inspection video, which was not being done when I last had a car serviced there. One poor aspect is that I couldn't arrange to have an outstanding noise issue looked at due to the set time allocated.
1 star lost as my car was cleaner when it went in than after they washed it. Maybe I'm a bit OCD about washing my car!!!
The team at Barons always look after me
The service person I dealt with, Laura Chapman, was extremely helpful and pleasant to deal with
As above, and because I knew when booking my car in that the recal parts would not be available on 5th January. I believe I was told an untruthful account of when this recal was first announced, and that the non availability of those parts was used
I used the FastLane service for a recent MOT. Everyone was very friendly, and I will was able to work in the customer lounge while the MOT was completed.
Gave car in for a boot lock change which was booked well in advance, however I found out in the afternoon that the part had not arrived, so it would need to be at Hindhead for another day. Why didn't they order part at time of booking (1 month ago)?
The communication between different departments was excellent, working together to achieve a common goal.
The team understood my needs, even though it took them a while and the intervention of the business manager.
As mentioned above -approach to customer care
They looked after me well
Everything was done as expected
Although I was treated fairly by sales dept with decent loan vehicle for 2nd visit with same problem, I was very disappointed at being charged to re-look at the problem. I would have booked into local dealer had I known this saving me lots of time.
Barons have a shortage of Mechanics.I have a knocking noise in the rear (sounds like a suspension part). I asked the Garage to inspect it during the 20,000 mile service. They were too busy and asked I make another appointment.
Did a good job
Professional, quick and thorough. Comfortable to hang out at show room whilst waiting.
Because the staff are friendly and helpful and always take time to make sure you are happy with their service.
Car was booked in to have the BMW Advance Eye 2 fitter. Would have been nice to have an overview of the workings of this device.
Work was done well with good service from the customer service team
For the reasons above, there is not enough done to keep the customer informed.
Friendly and professional staff
The repair was made as if it were new
Lost a star as I was asked to go in on a Friday afternoon to exchange loan vehicles. My car wasnt completed in the time allowed and had to be kept a second week. I don't understand why I was expected to go out of my way to swap the loan car over?
Quick and efficient
Would have just liked it to be cheaper
I was happy!
On pure service basis it was OKif you add the phone issues it was terrible
Generally good, professional, service but inexcusable that I was charged for screen wash when I had topped this up myself that day before bringing the car in.
I had to chase to find out when the parts required would be ready, only to be told they had been delivered a few days before but no-one had contacted me.
Good, friendly service. I was impressed with the feedback video and the documentation I received. I would have liked more updates on when the car would be ready to help me plan my day.
Andrew was a good contact and followed up well
Satisfied with service carried out under pre-paid service pack. However video of work done was very short and unhelpful. Received service sheet but no invoice. Was promised a quote for fixing scratches and dents on bodywork but have not received it.h
Professional, timely and courteous
Superb service, as always.
Good service and customer contact
great service all round
See above. Very well looked after by very experienced salesman at Barons. Highly recommended to others already.
See text to answer 1
I always go to Barons, where I have had outstanding service both for sales & afterservice. It is also a pleasant place to do business.
friendly helpful sales and finance advice
Very satisfied, helpful friendly sales team. Chris answered all our questions and pointed out anything that he thought we should be considering. Would recommend him to any family or friend wishing to consider a purchase.
Delivery was earlier than expected which was particularly convenient for me as it meant I didn't have to rearrange appointments
Pre and after sales service is and has always been excellent.