About Your Local BMW Retailer

01428 853598

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

227 ratings and 123 comments received in the last 90 days.

08 April 2024

The experience was ok but certainly not "premium". The saleswoman was new and lacked experience. It felt like I need to lead her through the sales process rather than the other way round and was a little chaotic at times.

04 April 2024

Very smooth purchase. Car was available in timescale specified.

01 April 2024

Ben, Lee and Ian were attentive, professional and friendly and as honest as they could be

30 March 2024

Coffee on arrived and a quick transaction

30 March 2024

Very happy the car was in stock so I had it within a week and Lee went through all the controls with me and made sure I was 100% happy with everything before I left.

28 March 2024

Everything was perfect. Such an easy process.

26 March 2024

Delivery was 3 weeks later than expected

26 March 2024

Really nice experience with welcoming, friendly and smily faces, efficient with all the paperwork done up front

24 March 2024

Kathryn took time with great patience to both sell me what I wanted and handover.

20 March 2024

Very smooth.

See all reviews

19 March 2024

Great welcome and professional sales service. Kept update with status of order. Mark at Group 1 Hindhead was exceptional.

19 March 2024

Great offer and excellent service

15 March 2024

Although the initial contact was disappointing it was recovered well with the team being very helpful and accommodating with it being a positive experience in the end.

14 March 2024

Great service, lovely staff. Got new car within 2 weeks so very pleased. Will hopefully return soon for my fiancé to purchase a new car

13 March 2024

Excellent service provided.

03 March 2024

Mark made the whole process easy. I never felt rushed and he answered all my questions taking time out to ensure I understood everything. Mark sat in the car with me to explain everything and checked in with me the next day to make sure I was happy

01 March 2024

We found Mark Byron to be very helpful and knowledgeable about BMW. Would highly recommend

28 February 2024

Seamless experience. Great team. Super helpful.

26 February 2024

Fantastic very efficient and made everything straight forward

22 February 2024

Knew exactly what I was getting, didn't have all the options I wanted, but happy

30 January 2024

Very helpful staff

27 January 2024

The handowner from the staff was great, but the car had not been prepared aheda fo our arrival, and needed some scratches removed.

17 April 2024

Excellent service from start to finish

16 April 2024

Car serviced professionally and promptly and staff very helpful and courteous.

15 April 2024

The online booking tool and in house car records are not kept aligned. I booked in my current car with all details correct on line. The garage tried to service my previous car.

15 April 2024

Nothing to moan about

15 April 2024

Service at Group 1 is always good

14 April 2024

Again nice people and fab service so far.

14 April 2024

The good intervention of the service manager, Josh, I was dealing with was very helpful.

14 April 2024

Clean car inside was a bonus

13 April 2024

Great customer service! Really friendly and helpful

13 April 2024

I was kept informed of progress at every stage, couldn't be more pleased.

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13 April 2024

The part I required was located in Germany, so there was a 1 week wait. However, I did have a loan vehicle which helped

13 April 2024

I was on a 1.5hr waiting appointment. It took 2.5hrs. Then I was informed my car was on the way back from the wash bay & was alerted that two bulbs had blown in my car. Then he disappeared for 30mins only to tell me they had no bulbs in stock. Fuming

11 April 2024

Work undertaken and completed with no issues within the timeframe suggested.

10 April 2024

Service carried out effectively

10 April 2024

Overall the issue was resolved for free and I was given a free mug and bag however it was lucky I was on holiday or I would of been without a vehicle for 3/4 days rather than the initial 1 day.

09 April 2024

Informed polite staff, service completed timely and all made very easy for me.

09 April 2024

Job done!

09 April 2024

Happy with the whole experience.

09 April 2024

I always receive professional and friendly service from reception to the servicing department.

09 April 2024

Great customer service

09 April 2024

Helpful

08 April 2024

As above

07 April 2024

Same as above. I have emailed my feedback already separately via your complaints process on your website

07 April 2024

Intrigued as to how tread on one tyre was 5.0 MM a year ago and is now 6.0 MM. And rear brake pads are 30% worn now whereas as last year they were 40% worn. Requested adjustment to rear wiper wasn't done. Appreciated video and cleaning

06 April 2024

See above

05 April 2024

Job well done

05 April 2024

I felt very welcome at BMW. Liam has explained everything to me in a great detail and helped me with BMW app. He was very friendly, helpful and professional. Service took less than 2 hours which was great as I came all the way from Oxford.

05 April 2024

Liam was particularly pleasant, looking for ways to chat, smile and satisfy me as the customer! His sister was also very focused on ensuring my experience was a good one! Well done.

04 April 2024

There was a problem with the order of the correct tyre but I was given a loan car and it was all sorted the next working day

04 April 2024

My MOT was completed efficiently and quickly and was value for money.

03 April 2024

The car was in for an MOT and full service. The following day I noticed an oil leak and had to return the car to the garage. It was found that the seal on the oil filter had been damaged whilst fitting.

03 April 2024

Joshua was very helpful

02 April 2024

The experiance of taking the car in for a service at Group 1 Hindhead has not been satisfactory at all. The issue is still outstanding so I will now have to take my complaint to BMW UK as Group 1 Hindhead do not seem to be able to resolve the issue.

01 April 2024

Customer service is excellent.

01 April 2024

Excellent service

31 March 2024

Not very. I was made to wait 2 hours. No one spoke to me to update me. No interest shown. 1 sales guy disappeared, the other one was chatting to his friend who wasn't an employee for an hour. I sat there and could hear everything. I was ignored.

30 March 2024

because it was

29 March 2024

Vast improvement on customer service over the past 12 months.

29 March 2024

I waited in the showroom whilst work was carried out on my car. It was a pleasant experience with staff keeping me up to date with the progress of the car and offering unlimited tea/coffee facilities and snacks!

29 March 2024

all the staff were very kind, I was offered a space to work whilst the car had it service and supplied with tea and coffee!

27 March 2024

They were polite and pretty curtious but was told they the check up would come with a free car clean interior and exterior but this didn't happen. When I asked they said they were too busy but people were standing around doing nothing

25 March 2024

little to no communication during my time at BMW Hindhead. Very frustrating. I had to chase up the staff for updates.

24 March 2024

Good service.

24 March 2024

2 promised phone calls were not made and the service team didn't answer the phone when I called, so I had to be driven to Hindhead to find out what was going on. However when I was at the centre Josh Davis could not have been more helpful.

24 March 2024

Booking was a bit vague from what appears to be a call centre.

22 March 2024

Efficient and professional

22 March 2024

Always excellent customer service here this time from Josh, everything went as expected, very friendly & streamlined with an excellent courtesy car given, the BMW i4, fantastic car, I now want one.

21 March 2024

Very good

21 March 2024

The staff attend to every detail and are friendly and proffesional

20 March 2024

Service could do better by checking add blue levels while in service. Add blue light came on next day. Also I have been told service does not do gear box service on request anymore, only if engineer has concerns. The manual says every 65000 miles

20 March 2024

Kept aware of issues and asked for approval. Faults fixed quickly

19 March 2024

Poor communication and fobbed off. Not informed that product not in stock, complete waste of my time having car there all day. Not confident product recall is resolved. Concern with fire risk.

19 March 2024

Good service, good communication

19 March 2024

As previous

19 March 2024

Oil change not input to car memory requiring reattendance

15 March 2024

Price

14 March 2024

Again, Joshua Davis

13 March 2024

It would have been 5 stars but when I went to collect my car after it was serviced and MOT it would not start. The service adviser had to get me a technician who eventually sorted it but it did take about an hour.

13 March 2024

Great service

12 March 2024

A very good experience and It would have been 5 stars but the bill contained washer fluid top up and new battery for my keys - they did not talk to me about this and I would have liked to be asked before they went ahead with these items.

11 March 2024

Not enough experience to comment and no human contact other than to pay the bill

11 March 2024

Easy booking and flexible collection afterwards as needed to change pickup to the following day. All work carried out as expected.

11 March 2024

Very helpful staff

10 March 2024

Excellent

09 March 2024

I was pleased my warranty covered some of the repairs. The extended time to service and my need to rebook the appointment were poor and wasteful experiences.

08 March 2024

Again everything was completed without problems

07 March 2024

Terrible - even when making a complaint the service manager argued and claimed that they routinely charged for work/product which was not approved or authorised. Quoted price £222 - Requested payment £380. Shocking behaviour.

06 March 2024

Lovely ??

05 March 2024

Costs were as forecasted and work completed within allocated time frame.

05 March 2024

The entire team was very friendly - I had to work on my laptop whilst I was waiting so they gave me a desk which was really helpful! Coffee was nice too.

02 March 2024

Have always had excellent service from the sales and service teams.

28 February 2024

Excellent

27 February 2024

Tracy (Tracey?) reception manager is a very pleasant person to deal with and suggested I arrive when you opened for a better chance of using an office for 3hrs. Got more work done than in company office + a video call. Was offered drink on arrival.

27 February 2024

1. Brakes juddering. Told front pads and discs which had only done 3,000 miles needed to be replaced at a cost of £1,000. When questioned agreed to replace one of the calipers at a cost of £440, which appears to have worked.

27 February 2024

Work carried out to high standard with good communication

27 February 2024

Good service

27 February 2024

See above

26 February 2024

Everything was up to standard.

26 February 2024

Very helpful. Carried out all the work they could within the timescale alloted and helped to overcome the lack of a loan car.

26 February 2024

Polite and efficient

25 February 2024

Excellent

24 February 2024

It took two separate visits and three days over all for a simple task to be carried out. At no time were we kept informed, or any apology given. We were just told "it wasn't their fault".

23 February 2024

Good service

22 February 2024

Good job well done

22 February 2024

I did ask for rubber mats for the front compartment of the car but they were not available in the right size. Have asked before to have them ordered in but there was a misunderstanding about pre-payment. Hopefully they will be available soon

22 February 2024

Excellent service, very helpful staff

22 February 2024

Thorough job.

22 February 2024

Did what was required

31 January 2024

Could not fault the level of engagement.

29 January 2024

Staff pleasant and competent to deal with

29 January 2024

Efficient and friendly service. Everything was exactly as explained. I was kept up to date and given lots of information. I liked the video showing the car up on the ramp and where advisory work needed to be done.

29 January 2024

The car was beautifully clean and finished on time

28 January 2024

No problems and really appreciated being given a quiet space to work.

28 January 2024

Was fine, overall issue was not fully diagnosed and rectified but significant improvement with the car none the less

28 January 2024

The score is 1 as car booked in for MOT and Dash cam fit, only managed to do Dash cam fit, had to come back again next day for MOT. Asked several times for lesson on DC , had to come back again for items taken out of boot and not replaced.

28 January 2024

Great service

28 January 2024

I had a puncture that could not be repaired and they fitted a new tyre

28 January 2024

Works carried out in a quick and efficient way, reasonably priced

25 January 2024

Josh is amazing, the only thing is my car was not completely fixed even though it has been with your technician twice.

24 January 2024

The only niggle was that I had to wait around 15 minutes when picking up my car as it hadn't been washed - something that is usually done first thing so I was told but was somehow overlooked.

23 January 2024

Very helpful and caring

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