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About Barons Hindhead

Our commitment to you is to maintain the highest possible standards at all times.

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

  • New Car Sales

    4.8
    • 42 ratings
    • 11 comments
  • Service

    4.5
    • 134 ratings
    • 19 comments

It was brilliant and friendly and helpful.

Sales
Thank you for your kind comments

The valeting was not fully completed with the boot area untouched, which was very disappointing and not the sort of standard I have come to expect from BMW.Even though the valeting was a courtesy it should still have been properly done.

Service
Thank you for your comments and we appreciate the feedback, we would be happy for you to return the car to us for a complimentary valet at your convenience and we apologise it was not done right the first time

Everyone was extremely friendly and helpful.

Service
Thank you for taking the time to respond and for your positive comments

The service was good.

Service
Thank you, we appreciate your comments

The service was very good.

Service
Thank you for your kind comments, we appreciate it

I had a courtesy car.

Service
Thank you for your comments and completing the survey

First class customer service, kept me informed of progress all the way.

Service

Chris Laycock was extremely civil and courteous in the entire process.

Sales
Thank you for the feedback we appreciate your time taken in completing it

It has exceeded my expectations

Sales
Thank you so much for your comments

Excellent service but hate to have my tyres painted as to subsequently clean my wheels I ruin a good sponge on each occasion as it is covered in black residue.There are other good tyre cleaners available that give a black Matt finish without residue

Service
Thank you for the feedback and we will look into your comments on the tyre dressing with our valeting company, great feedback thank you.

The salesman was very good he didn't waste time.

Sales
Thank you for your comments we will ensure they are passed on to Jon

Dealt with BMW UK to ensure the parts were paid for by BMW and did not charge for the labour, despite the car being slightly out of warranty. Barons are always amazing when such issues have arisen, putting the customer before their own margin needs

Service
Thank you so much for your comments and I will ensure they are passed on to Laura

Really good service.

Service
Thank you for completing the survey and your comments

Always helpful.

Service
Thank you for your feedback, we appreciate you taking the time to complete the survey

I drove away in the car that I wanted and Martin Speyers worked in a very positive way to ensure I did not have to compromise on my car of choice.

Sales
Thank you for your feedback and I will ensure Martin is aware of your comments

They are very good, it is always good service.

Sales
Thank you for the feedback and for taking the time to complete the survey

Always friendly greeting and a relaxed atmosphere whilst waiting.

Service
Thank you for taking the time to complete the survey

My husband and myself were treated with the utmost courtesy during our recent visits to Barons of Hindhead.We were welcomed at various stages by the top management and several members of the sales and support teams and hold them in the highest regard

Sales
Thank you for your feedback we really appreciate your comments

Danielle is brilliant but unless the fault is obvious I get the feeling the technicians either dont have the time or experience to look further into a fault.

Service

Jon Thorne was extremely helpful and gave absolutely the right advice.

Sales

The team at barons were willing to workf late towards a very tight time line

Sales

The customer service was good, but there was no good will gesture to help pay for the issue.

Service
Thank you for your comments, there are limits as to what we are able to ask for in terms of Goodwill contributions and unfortunately on this occasion we were unable to assist we will however call you to explain better.

The "service" was a MOT.

Service

There was lack of communication throughout the day.

Service
Thank you for the feedback and we take on board your comments

It was very enjoyable.

Service

They have always looked after me.

Sales
Thank you for your custom and we appreciate the feedback

The car needed a new tyre to pass its MOT which I was told would not be available for 3 weeks. I rang a local supplier and had a new one in 24 hours. I had to then collect this tyre and take it to the BMW garage to be fitted.

Service
Thank you for your comments and feedback, we will look into what happened and we do not differentiate depending on the age of a car so this is disappointing, our service Manager will contact you to discuss

I discussed the issue of the rust spots on the wheel hubs with a member of the Service team and then with the workshop manager. The manager was very helpful and understanding. I was impressed with his manner and helpful approach.

Service
Thank you for your kind comments, we appreciate them and look forward to seeing you in the future

Its very expensive.

Service
Thank you for your comments, we will only fit genuine parts and whilst we appreciate the initial cost may be more the compatibility with the vehicle does mean that the overall life cost of the part is very competitive as well as complimenting other parts of the vehicle and ensuring there is no knock on damage

Very satisfied with the level of sales service at Barons but there was a misundrstanding with the finance arrangemnt which has meant that I will need to pay an unexpected sum. I hold myself largely responsible for this but it could have been avoided.

Sales
Thank you for taking the time to complete the survey and for your feedback