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About Barons Hindhead

Our commitment to you is to maintain the highest possible standards at all times.

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BMW i3 Service Inclusive

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Bodyshop Apprentice

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BMW XDRIVE.

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Sales Executive

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ROAD TAX CHANGES 01/04/2017

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General Sales Manager

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Overall servicing was good and I was happy with that aspect. However, I waited nearly 10 minutes before being attended to and MOT took over 2 hours when 90 minutes was anticipated.

Service
Thank you for your valuable feedback and I apologise for the unexpected delay in attended to you

The service I received was excellent. The service my X3 received was less so with regard to the chassis warning light problem, mentioned prior to the final warranty check. The warning came on during a drive to Chippenham 12 miles in.

Service
Thank you for your feedback, I will ask a member of our service team to contact you so that we can resolve your warning light issue

All done quickly, pleasant surroundings, wifi, coffee

Service
Many thanks for your kind and valuable feedback

The Service Receptionist, Andrew Torrance, always makes a point of looking after all my needs and he did so again admirably.

Service
Thank you for your kind comments, I will pass these onto Andrew

All work done effectively and communicated well.

Service
Thank you for your valuable feedback

The service team provide exceptional attention to customer service and appreciate the needs of the customer. They are always attentive and willing to assist.

Service
Thank you for your kind comments, our service team always strive to provide an excellent service

I would like to have discussed the wheel refurbishment (particularly as there were offers not too long ago), but I just received a written quote at the end of the MOT. I did say I wanted to do this before my MOT visit.....

Service

Everything went according to plan

Service
Thank you, I am pleased you had a smooth visit

You give an indication of tread depth on wheels you've removed but I'm more concerned about the wheels that are going on

Service
Thank you for your valuable feedback, as without this we would be unable to improve our customer service

Efficient, courteous, on time and good communication through the process.

Service
Many thanks for your valuable feedback

car came back beautifully clean

Service
Thank you for your kind comments, I will pass these onto our valet team

The service was trouble free. The only unusual aspect was that the day prior to the service a salesman rang to ask if he might talk to me about car purchase options but I found out he did not work on the day service was booked.

Service
Thank you for your feedback, as this will help us improve the customer service we provide

I was a bit disappointed at the high cost charged for the vehicle inspection which probably only took 15-30 minutes

Service
Thank you for your kind comments regarding Andrew, we continually monitor our pricing policy to ensure we remain competitive and provide a high level of customer service

Very smooth and easy to drop the car in for an hour or so.

Service
Thank you for your feedback, I am pleased your recent visit went smoothly

Smooth as clockwork

Service
Excellent, we are pleased everything went smoothly for you.

Friendly staff. Service completed on time. I was also able to take a short test drive in an i3 which was very impressive.

Service
Thank you for your feedback and I am pleased you enjoyed the i3 test-drive

Discovered before leaving site tgat service book not completed and had to ask for it to be updated. Booklet left on seat when leaving car for work.

Service
Thank you for your valuable feedback as this enables us to improve the level of service we provide

Very professional

Service
Many thanks for your kind feedback

The service was fine, when I did have a problem with a red light flashing telling me to go to the garage asap, i had poor service over the phone, but went to the garage,and was dealt with by a very friendly and helpful lady who sorted the problem.

Service
Thank you for your feedback, I apologise the initial communication was poor, I will pass this feedback onto our Service Manager

This was in response to a recall due to positive battery strap.I went to a the trouble of typing a letter to the service manager.The person who carried out the work said I would be receiving a telephone reply from the service manager.I never did

Service

I was accommodated very quickly which enabled the work to be completed sooner.

Service
Many thanks for your valuable feedback

Laura was brilliant as usual, really helpful and very easy to deal with.

Service
Many thanks for your kind feedback, I will pass your comments onto Laura and Russell

Helpful staff - smooth service

Service
Many thanks for your kind comments

Service was prompt and friendly.

Service
Thank you for your feedback

All good.

Service
Many thanks, I will pass your comments onto our reception team

Good service

Service
Thank you

Because my car wasn't totally fixed, but was told I could collect at 11am, 2 hours after I dropped it off....

Service
I apologise we were unable to totally fix your car, I will ask our Service Manager to contact you to discuss a resolution

The cost of the service exceeded my expectation and verbal estimate I received by more than £100. Otherwise I am satisfied. The Barons Value Service promotion was worthless to me.

Service
I will ask our Service Manager to contact to discuss the quotation you received

Still having a snagging issue with the work, which the garage are dealing with.

Service
We are please you found the online booking process good and I am sure we will get to the bottom of your concern

I had an issue with a tyre, dropped in without an appointment, and they were able to help me.

Service
many thanks, I will pass your comments on to Andrew

The car was in for an extra week because the wrong part was ordered.

Service
Thank you for your feedback and I apologise for the delay whilst we were awaiting replacement parts

Catered for me with a Saturday appointment and completed it promptly and no fuss. The receptionist, Steve?, looked after me personally and professional. Like to give 5 stars but because of the failure to tighten my exhaust, this became an issue later

Service
Thank you for your valued feedback

Little disappointed with mastic and small scratches on body,but problems dealt with swiftly.

Service
I apologise for the marks on your vehicle but glad the issues was dealt with promptly

Car was serviced on the day i wanted, courtesy car provided and completed at a time that was convenient for me

Service
Thank you for your kind comments

Quicker than expected. Polite service. Cleaned car. Excellent work.

Service
Many thanks for your valuable feedback

Ian kept me informed at all stages of the reported problem which wasn't straight forward and although it took several days to complete I felt well looked after. I must say that thevdealership is far superior in customer service than my previous.

Service
Thank you for your feedback, we pride ourselves on providing an excellent customer experience

Arrangements were done to suit my schedule and job was done quickly.Delivery of my car after the job was finished was very convenient.Special thanks to service engineer Laura Chapman, aftersales manager Martin Samways and parts advisor David Bowman

Service
Many thanks, I will pass your feedback onto Martin, Laura and David

Staff were most helpful. Level of service exceptional as usual.

Service
Many thanks for your kind comments

I have emailed Peter Wakefield today explaining - they carried out work I had not authorised despite telling them repeatedly I was trading my car in so not wanted to spend. I was about to buy my 5th new vehicle from Barons HH and now am too appalled

Service

I had no problems and the work to be undertaken was fully explained beforehand

Service
Thank you for your valuable feedback

Lack of communication . Overcharged for hire car Invoice says £10 per day ( was quoted this -no courtesy car) only just realised I was charged £20! a day. Also car in on the 25th not 24th I was charged for an extra day.

Service
I apologise that the level of service your received was not up to the high levels we pride ourselves on providing

I was informed by your representative Ian Bremner that I had a nail in my O/S/R tyre and quoted me £217.00.My local garage found and removed the nail and it had not punctured the tyre. I consequently feel I was misinformed.

Service
Thank you for your feedback, we have now retrained and taking steps to ensure the correct information is provided to the customer

Excellent service, kind staff, well cared for

Service
Many thanks for your feedback

Everything went to plan, the car was ready earlier than they said, they provided a hire "courtesy car", and the car was cleaned when returned.

Service
Many thanks for your valued feedback

staff are polite, friendly and professional.

Service
Thank you for your feedback, I will pass your kind comments onto our service team

Car swiftly repaired and back on the road within a couple of days of the breakdown

Service
Many thanks for your valued comments

very easy to deal with

Service
Thank you

Everything was fine EXCEPT when I got home the tyre pressure warning came on showing that two tyres were below the correct pressure.....which means it couldn't have been checked !

Service
Thank you for your feedback and apologise the tyre pressures had not been reset

Convenience of booking, waiting for the car so able to work too. Confirmed timescale of service and cleaning was kept to exactly.

Service
Many thanks for your positive feedback

Ultra efficient service

Service
Thank you

Went in for a MOT and waited whilst this was carried out. Lounge area was comfortable with daily papers to read and complimentary coffee and WiFi. MOT was carried out within time stated and was cleaned as well. A very relaxing experience.

Service
Thank you, I am pleased your enjoyed our while you wait facilities and found the experience relaxing

Routine maintenance check and wash & vac carried out satisfactorily. Also polished out a scratch successfully on the bodywork.

Service
Thank you for your comments

Started on schedule, everything completed as specified, and car returned quickly cleaned and vacuumed.

Service
Many thanks for your kind comments

Helpful and friendly service

Service
Many thanks for your comments

Well I ended up buying a new car!

Service
Thank you, and I hope you are enjoying your new car

Everything was carried out to a very high standard.

Service
Thank you for your feedback

I had thought I had booked a service and to get brake pads changed. I hadn't but dealer was flexible enough to do both . Appreciated

Service
Many thanks for your feedback and I am pleased we could accommodate the extra requirements

Have dealt with them for 30 yrs why go anywhere else staff fantastic

Service
Thank you for your great comments and being a loyal customer for 30 years

Friendly service. Job completed on time. Pleasant waiting area.

Service
Thank you for your very kind comments

Prompt, courteous, efficient and the car came back cleaner than I could ever get it.

Service
Thank you for your feedback, I will pass your comments to out valeting team

Good service

Service
Thank you

Service was efficient and rapid. Problems solved.

Service
Many thanks for your comments and we are pleased you enjoyed the coffee

I had an MOT in January the computer was not reset.I asked for this to be reset at this visit when the car was in for warranty work it has still not been done.

Service
Many apologies the reset was not carried out, if you can contact our Service Manager who will arrange to have this reset for you

Efficient', kept to time , washed and valeted the car which revealed that the front left hand wheel was cracked!

Service
Thank you for your feedback, we recognise your comments relating to telephone call response and are actively looking at ways to improve this

My final warranty service was fine but two problems I had advised about could not be detected yet remain today.

Service
Thank you for your valued feedback, if these faults persist please contact our Service Manager who will help rectify these

Very help full explain costs up front

Service
Thank you for your valuable feedback

well handled from the phone

Service
Many thanks

Competent and friendly

Sales
Thank you for your comments

good service

Sales
Thank you for taking the time to give us the feedback

The sales man Eliot was fantastic and helped out from the start of the purchase until the end. I cannot fault the service in anyway.

Sales
Thank you for the great feedback and we will pass on your comments to Elliot

Both the sales and financial personnel were pleasant , knowlegable and competent in helping reach a decision on model and purchasing alternatives.

Sales
Thank you for your feedback and we appreciate your continued custom

From start to finish the process was easy

Sales
Super feedback, thank you

Can't really fault the service from start to finish, extremely impressed.

Sales
Really good feedback, thank you

Because the help I was given in choosing and the handover of my new car was exactly what I wanted and expected, perfect.

Sales
Thank you for your kind feedback

Very helpful, knowledgeable staff, kept us updated with each step from ordering to delivery and collection.

Sales
Lovely comments, thank you we do appreciate you taking the time to respond

Excellent sales executive, Danielle, who offered good knowledge and help in a friendly way without being overly pushy which is the more usual experience.

Sales
Great feedback, thank you for taking the time to complete the survey

The whole process of buying the car and arranging the finance was made very easy by the helpfulness of Simon Volpe and the person who explained the details of the finance

Sales
Thank you for your continued custom we appreciate it

So much help and guidance - great experience and time given

Sales
Thank you for your comments and feedback

Danielle Chapman, the sales executive, was such a pleasure to deal with ... courteous, knowledgeable, and extremely helpful and maintained her interest having landed the sale.

Sales
Thank you, we will pass on your comments to Danielle