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Everything is working fine.
No problems . Good Communication
Reception of vehicle, explanation of work and return were all carried out courtiousely and efficiently.
Cleaned and hoovered my car in the time also
As above very good customer service - car ready on time and valeted - staff very knowledgeable
See above - good service, always fit me in, always explain what they've done, and what might need doing that I need to monitor
Service as always first class
A very prompt service with a cleaned car at the end of it.
No problems dropping off or collecting the car and did not have to wait.
Friendly staff, very informative
The service included 2 Quality Updates. I discovered that these had removed all my presets, preferences & the entire Address Book. I had taken a long time to put these in place - some while traveling elsewhere & can only be replaced @ those locations
Easy booking; everything carried out as requested
Excellent waiting environment. Punctual thorough service
Checked battery was OK as requested then washed and cleaned car
Not at all happy with the interaction with Barons on this occasion. However on previous occasions I have had nothing but praise for the level of service.
I have had lesser experiences elsewhere. Barons come with a decent rep. I now know why.
Good service as usual, no issues.
well handled apart from not getting the message to the guys who collected the car about the change of date
Barons of Hindhead offer excellent customer service on all levels. I only wish they would not be so expensive when it comes to servicing the car as I would be happy to always have it serviced there, but it simply does not make financial sense.
Quick efficient service and curtious staff; absolutely no complaints!!
We always have good service from your staff and I like your hot chocolate
So easy and helpful
Good customer service
The only reason I am not fully satisfied is because the servicing costs are high compared my previous Lexus
All work carried out effectively.
Great service, but expensive
Prompt, thorough and on time
Dealt with Michael, upon my arrival my courtesy car (an identical model to mine) was already waiting for me, and the whole exchange process took literally 10 mins. The issue was rectified on the same day, and again the return process took minutes
did what they said they would do
After spending £500+ on a service + MOT , the car wasn't not even returned washed. I could also see where the technician had left his/her marks inside the car and the side stepping in/out of the car
Because I took it in with the sensor for the car breaking system keeps going off when Im driving, its worse when the car has been cleaned, then doesnt work when the car is dirty. the car told me I had had an accident when I went round a roundab
Very helpful with useful video
Friendly service and the staff remembered me.
The desk staff were very helpful
Nothing negative to report
Same as above
Respond quickly and very helpful
Ian called me many times during the MOT to discuss issues and gain approval for extra work
Fault was rectified quickly. Was a little pricey but not too bad hence why not a "5".
Flawless arrangements, execution and communication for a service visit under extended warranty.
Good customer care, looked after. Kept informed all the way.
Highly efficient and cost effective. car clean and explanation of the work undertaken much appreciated
Came in due to broken windscreen wipers, left with a bill of £2,500 - new tyres, new disk breaks - 10 minutes later, the warning sign of under-inflated tyres came up. All new tyres were significantly under inflated.
Very pleased with the work carried out!
I would give 5 stars if the technicians had actually diagnosed the fault and cured it but I understand that this is an occasional problem that was not occurring when they tested it.
Pleasant waiting environmentAttentive staffOpportunity to discuss future purchases with sales advisor whilst waiting
Overall good, but was worried that I was likely to be left without my car and wifes wheel chair when there was a shortage of drivers. Fortunately this situation was rectified, once explained again.
Courteous and efficient
The car was sent in to have the performance plus kit replaced (the 2nd time) after it was peeling off. Within 1 week the car being home the side sticker is again peeling off.
Car was received and returned on timeHowever having paid £300 for an oil and pollen fixture change and being presented with a 'checklist' if items that were ticked, I set off to find that the service computer had not been reset
Your customer service and engineering guys were very helpful. They tested the car, then hooked it up and found a water damaged mobile phone controller that was hanging the data-bus with spurious signals. Another firm would have been digging for hours
The staff at the Centre were friendly and extremely helpful with advice given.
The sales person was knowledgable and very attentive, especially in sorting a transfer of a personalised registration. The only downside I would raise is that a similar car was not readily available for a test drive when deciding to place an order.
Everything was on plan and completed with minimum of fuss.
Considerable time and effort given by centre staff to facilitate selection and purchase of a new BMW. Centre offers a pleasant environment to do business.
Excellent service from all involved
The staff were friendly and helpful.My only dissapointment was that the last time i had a new BMW Z3 18 years ago it came with a lovely bouquet which made the whole experience even more special.
Easy process, good deal offered for my old car, good service to provide Asset Protection etc, good run down of key features in the car when taking delivery.
This is the second car Ive purchased from Jon Thorne at Hindhead BMW and Ive been very pleased with the service Ive received. I will certainly go back when I want to replace my car
Overall very satisfied with the service I received, especially from Jon Thorne.
Barons of Hindhead understand customer service and provide a thoroughly enjoyable experience. I really felt their operarion was dependable, well oiled and that the customer was valued.
Very helpful both when refining the make of the car and options to meet my requirements and when going through the ever changing functions delivered