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About Barons Hindhead

Our commitment to you is to maintain the highest possible standards at all times.

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THE BMW APPROVED USED DEPOSIT CONTRIBUTION EVENT.

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BMW xDrive

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BMW Group statement concerning the current discussion of diesel engines.

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Paint Technician

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MET Strip & Fit Technician

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Technician

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WIN A BMW 2 SERIES GRAN TOURER WITH SEVEN SEATS FOR EASTER.

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Sales Executive

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Bodyshop Apprentice

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Apprentice Technician

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Sales Executive - Mini

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Because you also washed the car, good thing to do.

Service
Thank you for your feedback, we appreciate you taking the time

Always happy with Barons service, had no issues to date. Always happy to travel extra from my local dealer, as Barons respect their customers.

Service
We are grateful for your custom and appreciate the distance you travel to use us, once again thank you

Very good service was carried out and the car was spotless.

Service
Great feedback, thank you

Very good communication and managing expectations

Service
Really nice comments, thank you for taking the time to complete the survey

FRIENDLY TEAM

Service
Lovely feedback and a great reference on the friendliness which is exactly what we are trying to ensure we do

As always excellent customer service completion on time

Service
Pleased that the text service helps to act as a reminder and its great feedback for us, thank you

Great communication, kept unto date as issues arose and were resolved

Service
Thank you so much for the feedback and your custom

Danielle was superb as always with keeping me informed of progress while i waited and offered me a table to sit at with my disable brother

Service
Thank you for the comments and I will pass on your thanks to Danielle

Not only were my current servicing issues dealt with efficiently, but I was given advise on upcoming maintenance that will need to be planned for my next visit.

Service
Thank you for the feedback, we appreciate you taking the time to complete the survey

The receptionist welcomed me with a smile and advised me which Service Manager was looking after my car. The Service Manager was well prepared, with the correct paperwork. The garage contacted me to confirm the work had been completed.

Service
Thank you for the feedback, we will look into our records to ensure we are attaching your personalised plate is attached to the right chassis number which will hopefully resolve the issue you have raised

The car was collected, serviced and returned without any involvement from me and the inspection video topped it off.

Service
Couldn't ask for any better comments, thank you

Friendly and efficient

Service
Thank you for the feedback

Superb service again

Service
Great feedback, thank you

Changing a bulb was rather expensive.

Service
Thank you for the feedback

Excellent as always!

Service
Thank you, we hope you will continue to use us for many more years to come

Everything was sorted out and they managed to change the repair date to suit us.

Service
Lovely comments, thank you

Efficient and effective service.

Service
Thank you for the feedback

perfect service for the 17th year with this car

Service
Cant wish for better comments, thank you

All went to plan and took less time than I expected.

Service
Thank you for taking the time to provide the feedback

handled perfectly

Service
Thank you for the feedback, we do run a lot of loan cars which are very popular however if you find it is too long a wait please speak to our team and we will endeavour to find an alternative

Quick, easy, friendly and nice people. :)

Service
Thank you for the feedback, disappointed we couldn't help on the sales side

Tyres in stock and sorted quickly

Service
Great feedback, thank you

I arrived at time requested and my car was completed at the time projected.I haven't had any time to drive the car since the service as we have been away butall appeared satisfactory on my return home.

Service
Super feedback, thank you very much

To a while to resolve, but hopefully the roof will now continue to function correctly

Service
Thank you for the feedback, please come back to us should you have any further issues

Great team of people and well joined up operatinally. Also they keep tyres on site so no complication with offsite operators alla Audi.

Service
Sorry to hear of your recent experience, we are currently experiencing a higher than normal demand and we are working to get in more technicians to keep up, hopefully your car is now fixed however please contact us if there are nay further issues

Car coolest end from home and returned within a day.

Service
We are pleased that our collection and delivery service was helpful

Polite professional & attentive!

Service
Exactly what we are trying to be so thank you for the thumbs up, the team will be thrilled with your response

I was impressed that the car was called for an End of Warranty check with any warrantable faults to be cleared at the Centre's expense.

Service
Thank you for the feedback regarding your recent visit

Exceptionally well looked after by all the team, particularly our Sales Person - Jon Thorne - and Finance Contact, Oliver. We have a BMW dealership on our door step in Portsmouth, but would rather travel the distance to Barons Hindhead.

Service
Thank you,,we couldn't ask for a better reccomendation

It took several days (across the Easter w/e) for a part to arrive from Germany.Otherwise, top rating.

Service
Thank you for the super feedback

good communication

Service
Thank you for the positive feedback, it is appreciated

Always efficient and pleasant experience

Service
Lovely comments, thank you

All fine bar getting tracking done as the equipment was not functioning at the time so will need to rebook.

Service
Thank you for your comments and we do apologise that you have to make a return visit

Courtesy car was ready and waiting, team were prepared and had everything ready for my visit.

Service
Thank you for your comments

The team were polite, friendly and everything was on time.

Service

The car was repaired on time and budget and returned to me following a wash.

Service

Seismic shift in the customer experience at Barons. All work carried out on time, to a great standard and car delivered back cleaned.

Service

As always polite prompt service

Service

Very thing ran to plan

Service

Friendly, helpful staff and the work performed efficiently

Service

Prompt service completed within time allotted. However I had enough time to consider a replacement for my wife's BMW 3 series with net result that she bought the 420 demonstrator.Win win - I think!

Service
Lovely comments, thank you and we hope your wife enjoys her new car

Excellent very professional love all the staff in Barons

Service
Lovely comments thank you Mrs Griggs

All problems were handled professionally and sensitively and the staff were helpful and courteous.

Service
Thank you for the feedback it is appreciated

Staff very Polite and efficient and very helpful

Service

Car serviced on time and good communication! Previously had a Mercedes and they cleaned my cars to slightly higher standard, but that my only (minor) gripe!

Service
Thank you for the feedback, we will look into your comments regarding the cleaning

Ease of booking appointment. Welcome on arrival. Pleasant waiting area (comfy, good coffee, wifi etc). Car ready before I expected. Thorough and very knowledgeable run through car's condition with me before I left. Beautifully cleaned inside and out.

Service
Super feedback, thank you

The car was valeted after survey. Very disappointed Seat not cleaned. Back of seats still had mud on them where kids shoes had been boot not cleaned

Service
Thank you for the feedback

Fast efficient and totally professional

Service
Thank you for the great feedback

A lady called Lynn has helped me over the phone a couple of times know and has on both occasions been brilliant in quoting prices, booking me in and given advice.

Service
Fantastic feedback, thank you so much for taking the time to respond

Car was booked in for 1 day for a new batteryIt took 2/3 days, since Barons decided to charge the battery (not requested), then ahving decided it did need replacing (as altready advised), missed the ordering for the second day, car then ready day 3

Service

Prompt service that solved the problem immediately

Service
Thank you for the great feedback, we appreciate it

My experience with BMW Hindhead is always excellent, This time the 'Service' light on the display was left on.

Service
Thank you for your response and kind words, we will call you to sort out the service light on your car and we are sorry this was not reset at the time

it was the 3rd visit. this could have been done on the first, subsequently I had the inconvenience of travelling to the garage 3 times.

Service

I felt welcomed and valued by all the members of Baron's team who dealt with my visit. From the receptionist through the Service desk to the Parts Department. Altogether a very professional, friendly service.

Service
Thank you for the great feedback, we take on board the distance you travel and we are grateful of your custom as we appreciate there are BMW centres nearer to your house

Couldn't fault service in any way

Service

Car wash minimum standard. Quick service which was goodI mentioned a broken fuel cap which I noticed only after I got the car. No real help offeredI was told the tyres weren't low profile at the point of sale but it turns out they are

Service
Thank you for your comments, we will call you to discuss the issues you have raised, we do carry out a complimentary wash & vacuum on all cars but unusually on this occasion it would seem to have not been done as we intended so please accept our apologies.

Everything went like clockwork

Service
Thank you for your comments and for taking the time to complete the survey

Thorough and pleasing service.

Service
Thank you for taking the time to complete the survey and for your kind comments

Great, friendly service.

Service
Thank you for the comments, its exactly what we are trying to achieve so thank you

Efficient, fast service..no waiting or messing about. Extremely pleasant and competent staff.

Service

Good communication, fair booking times and completion of the work. Pleasant place to sit and work while I waited with drinks readily available.

Service
Thank you for the great feedback, we appreciate the comments

Because everything was up to your usual high standard

Service
Thank you for the great feedback

Staff were efficient and polite, work was carried out on time and reported back to me.

Service
Thank you for your kind feedback

Despite booking a time of 2.00 there appeared to be confusion over this when I arrived.

Service
Thank you for the feedback, we apologise over the confusion when you arrived

Staff explained all details of car in a clear fashion. Finance all in good order along with correct paperwork.

Sales
Thank you for your kind comments and feedback

Our only complaint would be that it was difficult to talk to the sales adviser, he was have a very busy week!!!

Sales
Thank you for the feedback and we apologise that your Sales Executive was not available when you needed information, the feedback you give helps us to improve our service so we appreciate it

Friendly and polite service with a team who clearly love their product

Sales
Thank you for the feedback, we appreciate your comments regarding the delivery and we will look at how we deal with the timing and frequency of our communication

Oliver Woodridge the Business Manager and his team completely look after all my requirements which includes all depts.I feel that it his him and the dealership that keep me loyal to BMW for my main car.

Sales
Thank you so much for your continued custom and comments, we really appreciate both

Jon Thorne of Barons, Hindhead built my vehicle from the basic model and I received exactly what was requested.

Sales
Super comments thank you, we will be sure to pass on your personal praise to Jon

The process was very straightforward and also a lot of fun choosing the features of my new car!

Sales
Great comments thank you and everything we are striving to achieve

All in all it was a fairly painless experience. Everyone was helpful. Phil Lovewell made the introduction, Simon Volpe made the sale, Oliver fixed the finance, and Paul Edwards advised on the mysteries of the sat nav system.

Sales
Great feedback we really appreciate it and we hope you are enjoying your new car

Everything I asked for was delivered in an efficient manner??

Sales
Super feedback and thank you for your custom again

I was completely satisfied

Sales
Thank you for the comments, the best compliment we can hope for is that you are happy to recommend us so we are thrilled and we hope you are enjoying your new car

Everything asked for was there and on time

Sales
Thank you again for using Barons Hindhead, your repeat custom is appreciated

Throughout the whole process, Jon Thorne of Barons BMW Hindhead was excellent.

Sales
Excellent feedback, thank you

Overall very satisfied. Helpful salesman.

Sales
Thank you for the feedback, we wont comment on individual Part Exchange prices but our policy is to ensure we are competitive in order to gain peoples business. We are however delighted that you purchased your car from us and were able to achieve the price you needed

The service from Jon Thorne and his colleagues was excellent. Jon was very responsive to my specific requirements and found me the perfect car, with delivery in the timescale I needed.

Sales
Thank you for such great feedback

Seen quickly and dealt with all my queries

Sales

This is the 5th car we have bought from Barons and have always received consistently good service

Sales

Just nice people to do business with .

Sales

The one small problem was handled very well, and very professionally, by the dealership, especially the salesman.

Sales

Good opportunities to browse and to have our questions answered. We were not rushed, but listened to and made to feel very welcome. Particularly wish to mention Simon who from beginning to end was professional and a pleasure to deal with.

Sales

Not complexly satisfied as they said we could only pick up our car at 8:30am, as on Saturday's they are too busy

Sales
Thank you for your comments and we take on board your feedback, it is difficult as Saturdays are by far the busiest day and we like to take sufficient time to explain all the controls which we appreciate takes some time, saying that we need to do all we can to make the experience as good as we can

As always we experienced the very best of treatment.

Sales
Super feedback thank you

Original salesperson was unknowledgable but was subsequently replaced by one that was and who was customer focusesd. I am still waiting for a missing part to arrive. I also thought I had paid for velour mats but these were not received.

Sales
Thank you for the feedback, we apologise for the change in staff and we are pleased Simon in the end was able to assist, regarding the mats we have tried to call you and we think they may be in the car as they are very tight fitting and a perfect colour match to the rest of the carpet, if not we do apologise and we will get them to you ASAP

Salesman Chris Lacock very helpful and friendly. But found the showroom and forecourt small and crowded

Sales
Good feedback, thank you

Model options discussed in friendly and helpful manner.Purchase options fully explained, despite being the third new vehicle purchased from this dealer in past four years.Ready for collection at appointed date/time.Follow up email a few days later

Sales

Excellent service and attention from salesman Simon Volpe

Sales
Super feedback, thank you

The sales executive at Barons, Elliot Taylor, was excellent. He went out of his way to assist us, had a good grasp of our needs and did not push us into buying something we could not afford.

Sales
Thank you for the feedback, we will pass on your comments to Elliot

Polite,thoughtful ,kept me well informed throughout

Sales

Helpful without being overly pushy

Sales
Thank you fpor completing the survey and for your kind comments, we appreciate them and we hope you enjoy your new car