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About Barons Hindhead

Our commitment to you is to maintain the highest possible standards at all times, whether you are an existing customer or searching for a New or Approved Used BMW.

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

  • New Car Sales

    4.8
    • 33 ratings
    • 6 comments
  • Service

    4.4
    • 110 ratings
    • 22 comments

The customer service was good, but there was no good will gesture to help pay for the issue.

Service
Thank you for your comments, there are limits as to what we are able to ask for in terms of Goodwill contributions and unfortunately on this occasion we were unable to assist we will however call you to explain better.

The "service" was a MOT.

Service

There was lack of communication throughout the day.

Service
Thank you for the feedback and we take on board your comments

It was very enjoyable.

Service

They have always looked after me.

Sales
Thank you for your custom and we appreciate the feedback

The car needed a new tyre to pass its MOT which I was told would not be available for 3 weeks. I rang a local supplier and had a new one in 24 hours. I had to then collect this tyre and take it to the BMW garage to be fitted.

Service
Thank you for your comments and feedback, we will look into what happened and we do not differentiate depending on the age of a car so this is disappointing, our service Manager will contact you to discuss

I discussed the issue of the rust spots on the wheel hubs with a member of the Service team and then with the workshop manager. The manager was very helpful and understanding. I was impressed with his manner and helpful approach.

Service
Thank you for your kind comments, we appreciate them and look forward to seeing you in the future

Its very expensive.

Service
Thank you for your comments, we will only fit genuine parts and whilst we appreciate the initial cost may be more the compatibility with the vehicle does mean that the overall life cost of the part is very competitive as well as complimenting other parts of the vehicle and ensuring there is no knock on damage

Very satisfied with the level of sales service at Barons but there was a misundrstanding with the finance arrangemnt which has meant that I will need to pay an unexpected sum. I hold myself largely responsible for this but it could have been avoided.

Sales
Thank you for taking the time to complete the survey and for your feedback

Martin Speyers, Sales, is someone we have every confidence in

Service
Thank you for your comments, I will be sure to pass them on to Martin

Fantastic sales team. Everyone bends over backwards to help you and make sure you are completely satisfied. Especially Russell & Simon. Couldn't of asked for a better experience. Thank you so much.

Sales
Thank you for your comments, I will be sure to pass them on to those concerned

It was my Wife that took the vehicle and I understood the service would take an hour or so but when my Wife turned up she was told it would be 2 hours. She felt that because she was a female she was being patronised and came away not that happy.

Service
Thank you for your comments and feedback, please let me reassure you that all our customers are equally important to us and I am sorry that your wife felt that not to be the case and we will look into why she may have felt like that

Had both a service and some bodywork done, that all went very wellOnly complaint would be the courtesy car given was far too small for us as we have two kids in child seats that meant I had knees around my ears and felt dangerous to drive.

Service
Thank you for your response, we take on board the comment on the loan car and we will in future try to accommodate by providing a better choice

Satisfied with the work they do.

Service
Thank you for taking the time to respond, it is appreciated

First class service as always.

Service
Thank you for your continued support and custom

They were very good.

Service
Thank you for completing the survey, we appreciate it

happy with the service and mot but there could not track down the engine fault which has now repeated

Service
Thank you for taking the time to respond to the survey, I understand that we are currently in touch with you regarding the intermittent fault on your vehicle

very friendly, made to feel welcome,

Service
Thank you for your comments

They are very nice people but they could not do anything due to it being an intermittent fault.

Service

The centre did not relay my authourisation to carry out work to the service deparment so my car had to stay in overnight.

Service

Barons dealt with my problem very quickly.My one small gripe is that, as I was away on holiday while the work was being done and contact was difficult, due to my travelling/signals etc, it would have been more helpful to respond to my emails quicker

Service

I have bought several cars from Jon Thorne over approximaateley 12-15 years, people buy from people and his straight forward non pretentious manner makes it an easy decision for me to make.

Sales

After the work was done we had a situation with the tyre pressure, the warning light came on. When we stopped and investigated we found that the tyres had been inflated far too much by the garage, all four.

Service
Thank you for your feedback, we are sorry about the TPC light coming on and we recognise that we need to replicate tyre temp better by doing a longer test drive to get the tyre to running temp

Appreciated when I got stuck on way home to collect that this could be postponed until following day.

Service

5.0

Sales
Thank you for your feedback and comments

Whilst the carrying out of the work was timely and efficient, the charges mentioned before ruined the experience

Service

Air bag light is still on.

Service
Thank you for your response, I will ensure you are contacted regarding the air bag light

Amazing

Sales
Thank you for your great feedback