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About Barons Hindhead

Our commitment to you is to maintain the highest possible standards at all times.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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Gone in 60 Seconds with Eagle Radio

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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Trainee Bodyshop Estimator

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Sales Executive

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Paint Technician

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Technician

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Everything is working fine.

Service

No problems . Good Communication

Service

Reception of vehicle, explanation of work and return were all carried out courtiousely and efficiently.

Service

Cleaned and hoovered my car in the time also

Service

As above very good customer service - car ready on time and valeted - staff very knowledgeable

Service

See above - good service, always fit me in, always explain what they've done, and what might need doing that I need to monitor

Service

Service as always first class

Service

A very prompt service with a cleaned car at the end of it.

Service

No problems dropping off or collecting the car and did not have to wait.

Service

Friendly staff, very informative

Service

The service included 2 Quality Updates. I discovered that these had removed all my presets, preferences & the entire Address Book. I had taken a long time to put these in place - some while traveling elsewhere & can only be replaced @ those locations

Service

Easy booking; everything carried out as requested

Service

Excellent waiting environment. Punctual thorough service

Service

Checked battery was OK as requested then washed and cleaned car

Service

Not at all happy with the interaction with Barons on this occasion. However on previous occasions I have had nothing but praise for the level of service.

Service

I have had lesser experiences elsewhere. Barons come with a decent rep. I now know why.

Service

Good service as usual, no issues.

Service

well handled apart from not getting the message to the guys who collected the car about the change of date

Service

Barons of Hindhead offer excellent customer service on all levels. I only wish they would not be so expensive when it comes to servicing the car as I would be happy to always have it serviced there, but it simply does not make financial sense.

Service

Quick efficient service and curtious staff; absolutely no complaints!!

Service

No problems!!

Service

We always have good service from your staff and I like your hot chocolate

Service

So easy and helpful

Service

Good customer service

Service

The only reason I am not fully satisfied is because the servicing costs are high compared my previous Lexus

Service

All work carried out effectively.

Service

Great service, but expensive

Service

Prompt, thorough and on time

Service

Dealt with Michael, upon my arrival my courtesy car (an identical model to mine) was already waiting for me, and the whole exchange process took literally 10 mins. The issue was rectified on the same day, and again the return process took minutes

Service

did what they said they would do

Service

After spending £500+ on a service + MOT , the car wasn't not even returned washed. I could also see where the technician had left his/her marks inside the car and the side stepping in/out of the car

Service

Because I took it in with the sensor for the car breaking system keeps going off when I’m driving, it’s worse when the car has been cleaned, then doesn’t work when the car is dirty. the car told me I had had an accident when I went round a roundab

Service

Very helpful with useful video

Service

Friendly service and the staff remembered me.

Service

as expected

Service

The desk staff were very helpful

Service

Nothing negative to report

Service

Same as above

Service

Respond quickly and very helpful

Service

Ian called me many times during the MOT to discuss issues and gain approval for extra work

Service

Fault was rectified quickly. Was a little pricey but not too bad hence why not a "5".

Service

Flawless arrangements, execution and communication for a service visit under extended warranty.

Service

Good customer care, looked after. Kept informed all the way.

Service

Highly efficient and cost effective. car clean and explanation of the work undertaken much appreciated

Service

Came in due to broken windscreen wipers, left with a bill of £2,500 - new tyres, new disk breaks - 10 minutes later, the warning sign of under-inflated tyres came up. All new tyres were significantly under inflated.

Service

Very pleased with the work carried out!

Service

I would give 5 stars if the technicians had actually diagnosed the fault and cured it but I understand that this is an occasional problem that was not occurring when they tested it.

Service

Pleasant waiting environmentAttentive staffOpportunity to discuss future purchases with sales advisor whilst waiting

Service

Overall good, but was worried that I was likely to be left without my car and wifes wheel chair when there was a shortage of drivers. Fortunately this situation was rectified, once explained again.

Service

Courteous and efficient

Service

The car was sent in to have the performance plus kit replaced (the 2nd time) after it was peeling off. Within 1 week the car being home the side sticker is again peeling off.

Service

Car was received and returned on timeHowever having paid £300 for an oil and pollen fixture change and being presented with a 'checklist' if items that were ticked, I set off to find that the service computer had not been reset

Service

Your customer service and engineering guys were very helpful. They tested the car, then hooked it up and found a water damaged mobile phone controller that was hanging the data-bus with spurious signals. Another firm would have been digging for hours

Service

Efficient service

Service

The staff at the Centre were friendly and extremely helpful with advice given.

Sales

The sales person was knowledgable and very attentive, especially in sorting a transfer of a personalised registration. The only downside I would raise is that a similar car was not readily available for a test drive when deciding to place an order.

Sales

Everything was on plan and completed with minimum of fuss.

Sales

Great communication

Sales

Considerable time and effort given by centre staff to facilitate selection and purchase of a new BMW. Centre offers a pleasant environment to do business.

Sales

Excellent service from all involved

Sales

The staff were friendly and helpful.My only dissapointment was that the last time i had a new BMW Z3 18 years ago it came with a lovely bouquet which made the whole experience even more special.

Sales

Easy process, good deal offered for my old car, good service to provide Asset Protection etc, good run down of key features in the car when taking delivery.

Sales

This is the second car I’ve purchased from Jon Thorne at Hindhead BMW and I’ve been very pleased with the service I’ve received. I will certainly go back when I want to replace my car

Sales

Overall very satisfied with the service I received, especially from Jon Thorne.

Sales

Barons of Hindhead understand customer service and provide a thoroughly enjoyable experience. I really felt their operarion was dependable, well oiled and that the customer was valued.

Sales

Very helpful both when refining the make of the car and options to meet my requirements and when going through the ever changing functions delivered