Ultra efficient service
Went in for a MOT and waited whilst this was carried out. Lounge area was comfortable with daily papers to read and complimentary coffee and WiFi. MOT was carried out within time stated and was cleaned as well. A very relaxing experience.
Routine maintenance check and wash & vac carried out satisfactorily. Also polished out a scratch successfully on the bodywork.
Started on schedule, everything completed as specified, and car returned quickly cleaned and vacuumed.
Helpful and friendly service
Well I ended up buying a new car!
Everything was carried out to a very high standard.
I had thought I had booked a service and to get brake pads changed. I hadn't but dealer was flexible enough to do both . Appreciated
Have dealt with them for 30 yrs why go anywhere else staff fantastic
Friendly service. Job completed on time. Pleasant waiting area.
Prompt, courteous, efficient and the car came back cleaner than I could ever get it.
Service was efficient and rapid. Problems solved.
I had an MOT in January the computer was not reset.I asked for this to be reset at this visit when the car was in for warranty work it has still not been done.
Efficient', kept to time , washed and valeted the car which revealed that the front left hand wheel was cracked!
My final warranty service was fine but two problems I had advised about could not be detected yet remain today.
Very help full explain costs up front
well handled from the phone
Fault diagnosed and corrected quickly and effeciently
I accepted a slot where I elected to wait whilst the car was worked onI would prefer to use a loan car but none were available for thee weeks The nature of the problem meant I could not wait that long
Efficient, polite, friendly reception. Work well done & finished on time.
my vehicle was in for a manufactures recall quoted 1 Hr. After 90mins advised by reception lady would be further 15 minutes. my vehicle at this time was unattended in the car park. 15mins later I enquired why left unattended, apology given. Mistake ?
All went well
Very friendly and helpful team
Technical aspects were fine, but minor quibble on customer handling. Coffee machine wasn't working - which I mentioned and was told someone would sort - but it never happened. Seems trivial but on a cold morning a hot drink would have been nice.
Friendly staff and professional. Excellent staff on reception.
This time, tremendous attention to the exact problems and a course of action to resolve them
You did what you said you were going to do and when you said you were going to do it. Staff were courteous and helpful.
Friendly and responsive staff, quick service
Exactly what I expected
Service was courteous and efficient as I have come to expect from Barons and BMW
Service couldn't be faulted
Barons accommodated a change of plan at short notice from having a courtesy car to picking up my car, they did the required work and diagnosed/fixed a fault.
Happy with the staffs help and assistance had to wait a little longer than initially informed however no big issue
Although I knew this was advise this wasn't a job to wait for while work was being done, this was the best option for me as I was advise it would take no longer than 4 hours. my dissatisfaction was the work too nearly 8 hours.
I asked that Barons represent myself to another group member (Chandlers of Hailsham) however there would appear to be very little cohesion between group companies in the Chandlers would not reply to Barons and myself in a prompt manner
i brought my car in for one specific reason - that the central rear view mirror had come away from the windscreen. You knew this but had failed to order the specific glue required and had to keep the car for 3 days rather than one - inconvenient!
On time and as required.
good advice, service delivered with a smile
All work done very well
All the staff seem to be happy in their work and this comes through as a customer
Failed to reset service light
Good proactive communication and I was clear on status throughout.
No issues or hassle, exactly as requested and promised was delivered, on time and to a high quality. Couldn't ask for more.
Jon Thorne has always treated us in a fair and professional manner.
Easy to book (they contacted me). Efficient service while I waited, curteous and helpful
BMW never give less than 100% customer satisfaction, I've been with them for years and they never disappoint.
Pleased with how smoothly everything went
The whole process of buying the car and arranging the finance was made very easy by the helpfulness of Simon Volpe and the person who explained the details of the finance
So much help and guidance - great experience and time given
Danielle Chapman, the sales executive, was such a pleasure to deal with ... courteous, knowledgeable, and extremely helpful and maintained her interest having landed the sale.
Simon Volpe great salesman . This is my 10th car from Barrows
The proposal to change my BMW was very professionally handled and provided me with excactly what i needed.
Staff were friendly and saw to my needs. There was a no pressure atmosphere and all details were explained without issue - no gobbledigook.
Elliot Taylor very attentive and helpful. Showroom was clean and uncluttered. Coffee and facilitities were available, very welcoming.
Very helpful and very efficient.
We asked if there were any features on the cars we tested which were not included in our specification, and were told there were not.We should have been more thorough.
A personal approach with attention to detail which made the experience very special.
Helpful and prompt attention
The service from Jon and Russell has always been second to none. They managed to source to cars I was interested in and get them in before Christmas with no fuss or hassle, a total pleasure
Really excellent service. The sales executive (Simon Volpe) was extremely helpful, patient and straightforward to deal with and I was offered a very good deal on the car. All other staff I dealt with at the dealership were friendly and helpful too.
Quick and efficient service and very friendly
In particular, because Patrick Byrne at Barons Hindhead was extremely helpful and constructive in answering all the questions which I posed to him.
Staff were very friendly and everything was done on time and efficiently.
I cant fault the service i receive from Hindhead BMW .Away's informative and give me updates etc on my new cars progress this is my 3rd new car and will always go back very friendly and approachable .
The dealer had to work hard to put the right deal together for me.
Very happy with the purchasing process- smooth, efficient and quick.
Very friendly and knowledgeable team. I was well looked after by Jon and Oliver who helped me choose an amazing car and navigated me through the purchasing process.
All the staff where knowledgable and friendly
Excellent service received from Hindhead BMW . Always kept informed up to the delivery of the car and the customer transaction was first class. Also arranging the finance was very straight forward and made the process of purchasing the car very easy.
i find that the level of service i get from Barons is excellent from all members of staff.and that is why i have been a customer there for many years.
They looked after me very well and attended to all issues
Service from Sales and Finance were first class