This time, tremendous attention to the exact problems and a course of action to resolve them
You did what you said you were going to do and when you said you were going to do it. Staff were courteous and helpful.
Friendly staff and professional. Excellent staff on reception.
Friendly and responsive staff, quick service
Exactly what I expected
Service was courteous and efficient as I have come to expect from Barons and BMW
Service couldn't be faulted
Barons accommodated a change of plan at short notice from having a courtesy car to picking up my car, they did the required work and diagnosed/fixed a fault.
Happy with the staffs help and assistance had to wait a little longer than initially informed however no big issue
Although I knew this was advise this wasn't a job to wait for while work was being done, this was the best option for me as I was advise it would take no longer than 4 hours. my dissatisfaction was the work too nearly 8 hours.
I asked that Barons represent myself to another group member (Chandlers of Hailsham) however there would appear to be very little cohesion between group companies in the Chandlers would not reply to Barons and myself in a prompt manner
i brought my car in for one specific reason - that the central rear view mirror had come away from the windscreen. You knew this but had failed to order the specific glue required and had to keep the car for 3 days rather than one - inconvenient!
On time and as required.
good advice, service delivered with a smile
All work done very well
All the staff seem to be happy in their work and this comes through as a customer
Failed to reset service light
Good proactive communication and I was clear on status throughout.
Jon Thorne has always treated us in a fair and professional manner.
No issues or hassle, exactly as requested and promised was delivered, on time and to a high quality. Couldn't ask for more.
Pleased with how smoothly everything went
Easy to book (they contacted me). Efficient service while I waited, curteous and helpful
BMW never give less than 100% customer satisfaction, I've been with them for years and they never disappoint.
Only done 2,500 mile since I got the car and major problems with front tyres worn out due to issues with ailment and one tyre was defective. Agreed to pay for 1 tyre wile BMW paid for the other one
The best customer service I have experienced from a BMW dealership
Very helpful. Lift to train station, extra work accommodated at no notice. First class.
Bmw was readyAll done on timeHigh standards applied to everything
The car was serviced in good time and was cleaned inside and out
Efficient service,courteous staff
Many thanks for your valued feedback
The staff were helpful in very way from collection of the car, arranging a hire car when required and delivery of the car. The repairs were excellent and you would never know the car had been damaged
Thank you for your feedback, we are pleased your car is good as new
Greeted with a smile and respect. Job done within reasonable time and car washed. Very pleased
Thank you for your kind comments
Wpek completed on time, to standard and I was kept informed throughout
Many thanks for your feedback
tyres pressures off balance when drove away - unsure why these hadn't been adjusted or check in the service One front at 27 other at 22 ?
Thank you for your feedback, we are continually monitoring the quality of our work and apologise for this error
Excellent customer service, including collecting our car and delivering back fully valetted
Thank you for feedback, I am pleased our collection and delivery service was of use to you
Everything happened on-time, well planned and friendly.
Many thanks for your valuable feedback
I raised a query about my bootlid opening and wasn't quite convinced by the answer - its not automatic but is on pneumatic struts which I had presumed would lift the lid - they did in my old 6 but was told this is not a feature which is odd
Many thanks for your feedback, I have checked with our Service Manager and the boot release on your vehicle does not lift the boot completely. I hope this reassures you
Very good service
We are pleased our collection and delivery service was of use to you
Everything was completed satisfactorily. No problems
Thank you for your feedback
I needed new tyres and was quoted £190 per tyre - which then got reduced to £174. I got them for £131 elsewhere. Your advertising emails say you match local prices. Not this time
Thank you for your feedback, I have asked our service Manager to contact you as we shouldn't be that far apart on a like for like tyre as ultimately everyone buys them at pretty much the same price
Everything advised by Barons was undertaken satisfactorily;y
Thank you for your feedback, its appreciated
When I received the car back there was a large black oil stain on the driver side footwell which was not there when it was picked up for the service. The paper sheet that was used to protect the footwell was left in the footwell for me to dispose of.
Thank you for your comments and we apologise for the inconvenience caused to you
it would have been 5 stars only the 2 hour wait time turned out to be nearer 3 hours which for an oil change service is excessive.
Many thanks for your valuable feedback and I apologise that you were delayed whilst waiting
Can't properly explain in the 250 characters that you have allowed here but in brief I don't think the service advisor made a thorough enough assessment of the cause of the fault the car came in for to be certain it wasn't covered by my warranty.
I am sorry to hear of your experience, I will ask our Service Manager to contact you to discuss this.
Very friendly and helpful service at every stage.
Thank you for your kind feedback
Courteous staff Well valeted car and no delays
Thank you for the feedback
Polite service adviser, informative (run through CBS forward planning) and quality all round from drop off to collection.
Nice feedback, thank you
Elliot Taylor very attentive and helpful. Showroom was clean and uncluttered. Coffee and facilitities were available, very welcoming.
Very helpful and very efficient.
We asked if there were any features on the cars we tested which were not included in our specification, and were told there were not.We should have been more thorough.
A personal approach with attention to detail which made the experience very special.
Helpful and prompt attention
Really excellent service. The sales executive (Simon Volpe) was extremely helpful, patient and straightforward to deal with and I was offered a very good deal on the car. All other staff I dealt with at the dealership were friendly and helpful too.
The service from Jon and Russell has always been second to none. They managed to source to cars I was interested in and get them in before Christmas with no fuss or hassle, a total pleasure
Quick and efficient service and very friendly
In particular, because Patrick Byrne at Barons Hindhead was extremely helpful and constructive in answering all the questions which I posed to him.
Staff were very friendly and everything was done on time and efficiently.
I cant fault the service i receive from Hindhead BMW .Away's informative and give me updates etc on my new cars progress this is my 3rd new car and will always go back very friendly and approachable .
The dealer had to work hard to put the right deal together for me.
Very happy with the purchasing process- smooth, efficient and quick.
Very friendly and knowledgeable team. I was well looked after by Jon and Oliver who helped me choose an amazing car and navigated me through the purchasing process.
All the staff where knowledgable and friendly
Excellent service received from Hindhead BMW . Always kept informed up to the delivery of the car and the customer transaction was first class. Also arranging the finance was very straight forward and made the process of purchasing the car very easy.
They looked after me very well and attended to all issues
i find that the level of service i get from Barons is excellent from all members of staff.and that is why i have been a customer there for many years.
Service from Sales and Finance were first class
Excellent service as usual from Barons, Hindhead (Simon and Oliver)
Simon Volpe did an amazing job. Nothing was ever too much trouble, he is very knowledgable and never pushy. I'm very pleased with the car!
Thank you for your feedback I will pass your kind comments on to Simon
Delivered very quickly.
Many thanks for your kind feedback
timely, accurate and appropriate assistance
Many thanks for your kind feedback
Nice staff - no pressure
Thank you for your valuable feedback
Friendly and helpful staff, all paperwork and finance dealt with promptly . Very happy with our new vehicle.
Thank you for the response and your feedback
James Harris was excellent throughout the whole process.
Thank you for the feedback we will pass your comments on to James
Completely satisfied, nothings to much trouble.
Great feedback, thank you