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About Barons Hindhead

Our commitment to you is to maintain the highest possible standards at all times, whether you are an existing customer or searching for a New or Approved Used BMW.

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

  • New Car Sales

    4.8
    • 44 ratings
    • 12 comments
  • Service

    4.5
    • 104 ratings
    • 22 comments

5.0

Sales
Thank you for your feedback and comments

Air bag light is still on.

Service
Thank you for your response, I will ensure you are contacted regarding the air bag light

Amazing

Sales
Thank you for your great feedback

I was given the impression on collecting the car that the first service was at 12000 miles but could find nothing in the service booklet, totally useless. . I looked on the dash and it said 9000 so I booked the car in to find it was 20000!!

Service
Thank you for your respose

Extremely polite and efficient.

Service
Thank you for completing the survey, we value your feedback

it was all good.

Service
Thank you for your valuable feedback

Excellent level of personalised service and great communication from Simon throughout the process.

Sales
Thank you for your comments and for taking the time to complete the survey

When we received the car back the oil service light on, they had the vehicle for a week.

Service
Thank you for taking the time to respond

The service was very good.

Service
Thank you for taking the time to reply

Very good service and helpful staff.

Service

I had excellent guidance and support from the salesman, Martin Speyers

Sales
Thank you, I will pass on your comments to Martin

The factory fitted sat nav upgrade is not included as part of the service, this was quoted as an extra £180. The BMW electric tow bar fitted last year by the service centre was also not included as part of the service check.

Service

i am completely happy.

Service
Thank you for your comments and taking the time to help us by completing the survey

they were fine.

Service
Thank you for completing the survey, we appreciate your comments

i am completely happy.

Sales
Thank so much for your kind comments it is appreciated

communication issues for replacement of air bag.

Service
Thank you for your response, I am disappointed to hear you you are unhappy and I will ask our Service Manager to call you to see if we can put things right

There was no update on the delivery of the car, just one call a week prior to collection of the carWe wanted an identical spec to the car I was part exchanging and even took the spec of the car to show the salesman

Sales
Thank you for completing the survey, we have discussed the issues and I am hopeful that our explanation made sense

this was the best experience I have ever had at a bmw dealership.

Sales
Thank you very much for your kind comments, we really appreciate them

All went very well.

Sales

Brillant.

Sales

They are friendly and efficient - couldn't be better.

Service

All staff always friendly and helpful.

Service

The service was very good.

Service

they were very helpful and informative.

Sales
Thank you for your comments we really appreciate it

Quite happy with the service.

Service
Thank you for your comments and completing the survey

The service was very good but the problem with the handbrake isn't completely cured.

Service
Thank you for your comments, we will ensure you are called regarding the handbrake

we were taken through the pros and cons of the 5 series estate, 3 series and the GT., ending with the GT. We had a very thorough description of the buying options and were kept up to date with delivery schedule.

Sales
Thank you for the lovely comments and we take on board your comment regarding the parking

Last minute booking for a MOT which was accommodated easily and hassle free.

Service

The team at Hindhead are fantastic - second time I've purchased here and no doubt I'll be back in the future when I'm ready for another new car.

Sales
Thank you for the amazing comments, we appreciate your time in filling out the survey and your custom

See entry below.

Service

The centre charged me £30 to charge my battery

Service
Thank you for your comments and taking the time to complete the survey

I have to give 5 starts otherwise Barons get penalised by you, which is grossly unfair! However will I go back to Barons Hindhead to buy my next BMW and continue to use them for servicing? Yes, but that does not mean I have to give 5 stars!

Service

I dropped by to get a bulb changed. Whilst the work was done quickly and efficiently (without a booking) I was really surprised that I was charged over 70 pounds for parts and labour. The Mercedes garage locally does this for free for my wife.

Service
Thank you for your response, for a headlight bulb you need to gain access and whilst we wouldn't charge for replacing a rear light we do make a charge to cover the labour on a headlight bulb, even saying that I am happy to discuss it with you in order to restore your confidence

Very helpful.

Service
Thank you for completing the survey, we appreciate the feedback