There was lack of communication throughout the day.
Thank you for the feedback and we take on board your comments
It was very enjoyable.
They have always looked after me.
Thank you for your custom and we appreciate the feedback
I discussed the issue of the rust spots on the wheel hubs with a member of the Service team and then with the workshop manager. The manager was very helpful and understanding. I was impressed with his manner and helpful approach.
Thank you for your kind comments, we appreciate them and look forward to seeing you in the future
The car needed a new tyre to pass its MOT which I was told would not be available for 3 weeks. I rang a local supplier and had a new one in 24 hours. I had to then collect this tyre and take it to the BMW garage to be fitted.
Thank you for your comments and feedback, we will look into what happened and we do not differentiate depending on the age of a car so this is disappointing, our service Manager will contact you to discuss
Its very expensive.
Thank you for your comments, we will only fit genuine parts and whilst we appreciate the initial cost may be more the compatibility with the vehicle does mean that the overall life cost of the part is very competitive as well as complimenting other parts of the vehicle and ensuring there is no knock on damage
Very satisfied with the level of sales service at Barons but there was a misundrstanding with the finance arrangemnt which has meant that I will need to pay an unexpected sum. I hold myself largely responsible for this but it could have been avoided.
Thank you for taking the time to complete the survey and for your feedback
Martin Speyers, Sales, is someone we have every confidence in
Thank you for your comments, I will be sure to pass them on to Martin
Fantastic sales team. Everyone bends over backwards to help you and make sure you are completely satisfied. Especially Russell & Simon. Couldn't of asked for a better experience. Thank you so much.
Thank you for your comments, I will be sure to pass them on to those concerned
Had both a service and some bodywork done, that all went very wellOnly complaint would be the courtesy car given was far too small for us as we have two kids in child seats that meant I had knees around my ears and felt dangerous to drive.
Thank you for your response, we take on board the comment on the loan car and we will in future try to accommodate by providing a better choice
Satisfied with the work they do.
Thank you for taking the time to respond, it is appreciated
First class service as always.
Thank you for your continued support and custom
It was my Wife that took the vehicle and I understood the service would take an hour or so but when my Wife turned up she was told it would be 2 hours. She felt that because she was a female she was being patronised and came away not that happy.
Thank you for your comments and feedback, please let me reassure you that all our customers are equally important to us and I am sorry that your wife felt that not to be the case and we will look into why she may have felt like that
They were very good.
Thank you for completing the survey, we appreciate it
happy with the service and mot but there could not track down the engine fault which has now repeated
Thank you for taking the time to respond to the survey, I understand that we are currently in touch with you regarding the intermittent fault on your vehicle
very friendly, made to feel welcome,
Thank you for your comments
The centre did not relay my authourisation to carry out work to the service deparment so my car had to stay in overnight.
They are very nice people but they could not do anything due to it being an intermittent fault.
Barons dealt with my problem very quickly.My one small gripe is that, as I was away on holiday while the work was being done and contact was difficult, due to my travelling/signals etc, it would have been more helpful to respond to my emails quicker
I have bought several cars from Jon Thorne over approximaateley 12-15 years, people buy from people and his straight forward non pretentious manner makes it an easy decision for me to make.
After the work was done we had a situation with the tyre pressure, the warning light came on. When we stopped and investigated we found that the tyres had been inflated far too much by the garage, all four.
Thank you for your feedback, we are sorry about the TPC light coming on and we recognise that we need to replicate tyre temp better by doing a longer test drive to get the tyre to running temp
Thank you for your feedback and comments
Whilst the carrying out of the work was timely and efficient, the charges mentioned before ruined the experience
Appreciated when I got stuck on way home to collect that this could be postponed until following day.
Air bag light is still on.
Thank you for your response, I will ensure you are contacted regarding the air bag light
Thank you for your great feedback
I was given the impression on collecting the car that the first service was at 12000 miles but could find nothing in the service booklet, totally useless. . I looked on the dash and it said 9000 so I booked the car in to find it was 20000!!
Thank you for your respose
Extremely polite and efficient.
Thank you for completing the survey, we value your feedback
it was all good.
Thank you for your valuable feedback
Excellent level of personalised service and great communication from Simon throughout the process.
Thank you for your comments and for taking the time to complete the survey
When we received the car back the oil service light on, they had the vehicle for a week.
Thank you for taking the time to respond
The service was very good.
Thank you for taking the time to reply
Very good service and helpful staff.
I had excellent guidance and support from the salesman, Martin Speyers
Thank you, I will pass on your comments to Martin
The factory fitted sat nav upgrade is not included as part of the service, this was quoted as an extra £180. The BMW electric tow bar fitted last year by the service centre was also not included as part of the service check.
i am completely happy.
Thank you for your comments and taking the time to help us by completing the survey
they were fine.
Thank you for completing the survey, we appreciate your comments
i am completely happy.
Thank so much for your kind comments it is appreciated
communication issues for replacement of air bag.
Thank you for your response, I am disappointed to hear you you are unhappy and I will ask our Service Manager to call you to see if we can put things right
There was no update on the delivery of the car, just one call a week prior to collection of the carWe wanted an identical spec to the car I was part exchanging and even took the spec of the car to show the salesman
Thank you for completing the survey, we have discussed the issues and I am hopeful that our explanation made sense
this was the best experience I have ever had at a bmw dealership.
Thank you very much for your kind comments, we really appreciate them
All went very well.
They are friendly and efficient - couldn't be better.
All staff always friendly and helpful.