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About Barons Hindhead

Our commitment to you is to maintain the highest possible standards at all times.

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BMW XDRIVE.

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BMW Group statement concerning the current discussion of diesel engines.

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Paint Technician

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MET Strip & Fit Technician

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WIN A BMW 2 SERIES GRAN TOURER WITH SEVEN SEATS FOR EASTER.

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Sales Executive

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Bodyshop Apprentice

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Parts Apprentice

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good service but very expensive

Service
Thank you for your valued feedback, we are pleased you found the service video useful, we do consistently monitor our pricing structure to remain competitive whilst offering the benefit of BMW parts and trained technicians

Timely + thorough

Service
Thank you for your kind comments

Every thing is smooth.

Service
Many thanks and we are glad everything was to your satisfaction

Car returned, cleaned and problem sorted on time and with a courtesy car arranged very easily

Service
Many thanks for your feedback, we are very pleased everything went to plan for you

Professional approach.

Service
Thank you for your comments

process well managed from start to finish

Service
Thank you for your valued feedback

Warning message initially explained on the phone, advised of degree of risk and emergency replacement car explained. Fault and handbrake niggle sorted, great courtesy car, incurred no costs

Service
Many thanks for your feedback we are pleased our team were able to reassure you

Efficient service

Service
Many thanks for your feedback

Excellent service

Service
Many thanks and we appreciate the distance you travel to get here

The personal service booking in with Andrew Torrance was fantastic,efficient and friendly.The letdown was being supplied with non automatic hire vehicle when your centre in Hailsham had categorically stated exactly what car we would have.

Service
Many thanks for your feedback and kind comments regarding Andrew, we also apologise for the error made by our Customer Support Team

MOT failure on old 320 rectified by early pm following day

Service
Many thanks for your feedback, we are pleased we could get the repairs carried out quickly for you

Everything completed in timely and satisfactory manner. Friendly and helpful service team

Service
Thank you for your kind comments

still waiting for a call back some 6 days later re airconditioning problem.

Service
We apologise for the poor communications, I will ensure that you have been contacted by our Service Department

This was for recall work, for welding work on child seat mounts apparently, and fitment of a new fuel filler cap neither of which was of any concern to me.The sat nav on the other hand I regard as sub standard, I have reverted to my Garmin.

Service
Thank you for the feedback, we appreciate you taking the time to respond

Kept up to-date and undertook work to standard expected

Service
Thank you for the response to the survey and your time in completing it

Excellent reception staff. And all around a very good service.

Service
Super feedback, thank you

Very satisfied with the service. When I called with regard to collecting the car I was told it was in the cleaning bay however when I actually collected the car it did not look very clean at all

Service
Thank you for your comments, I will pass your feedback onto our cleaning team

The reason why I chose Barons of Hindhead to purchase and service my car is the beautiful and peaceful location. Both the sales and service staff have always been very professional, helpful and friendly during my visits.

Service
Thank you, we are very proud of our location and standards, very pleased that you are too

Very efficient and done in the time stated and car washed and vacuumed.

Service
Many thanks for your great feedback

The ladies there helped me out with quotes, prices and service....excellent!

Service
Many thanks, this is the type of service we strive to provide

Quick and kept informed; coffee, power socket and Internet access.

Service
Thank you for your feedback and we are pleased that you were able to enjoy our waiting area

everyone there is always polite & helpful & think of the customer

Service
Thank you for kind comments, we are always pleased to receive feedback

Everything conducted as requested in the timescale promised

Service
Many thanks for your comments

It was done in the time they said it would and I was sent a notification that all was well even before the car was delivered back.

Service
Thank you for your valued feedback

The problem of the jammed fuel filler cap was not properly resolved, necessitating a further visit to hopefully get it resolved next week. This, despite an assurance that BMW's procedures had been fully followed.

Service

I was under the impression that the bodywork insurance included minor dents and scratches - it seems this is at your discretion - this should be made clear when you sell the insurance - it wasnt made clear to me - your salesmen was mis-informed too

Service

Car picked up and returned on time.telephone calls courteous and helpful

Service
Thank you for the feedback and we hope that should any of your family or friends purchase a BMW in the future you would be able to recommend our services

Polite staff and service was quick

Service

everything went ot plan

Service

We were looked after very well.We were kept posted on progress.All completely hassle free

Service
Thank you, we cant wish for better feedback

I have dealt with Barons of Hindhead for very many years and several new cars later I still believe that they are one of the best for service and customer communication. A great team of people.

Service
Super feedback, thank you for your continued custom

Always find the staff are courteous and professional.

Service
Thank you for the feedback, we appreciate your comments and time

Efficient and well organised

Service
Great feedback, thank you

Very efficient and friendly, and wanted to make the whole experience as easy as possible for me.

Service
Thank you for the feedback, we are working hard to make it as easy as possible to do business with us so the feedback is important to us

Politely welcomed, all work completed speedily, car nicely valeted.

Service
Thank you for the feedback, we are delighted with your comments and it helps us to ensure we keep providing the service

car was returned promptly and was clean inside and out.

Service
Thank you for the great feedback

because you look after me so well and so helpfull

Service
Thank you for your time in completing the survey and your kind comments

Laura on Service couldnt be more helpful ! Pretty much a norm for barons hindhead staff

Service
Thank you for the feedback and we are thrilled with the comments as this is something we work hard to ensure we are serving our customers the right way

Expensive.

Service
Thank you for the feedback and positive comments

Everything was great, including providing an automatic as scour test car for me to try.

Service
Thank you for your custom and taking the time to provide the feedback

Friendly and prompt service

Service
Thank you for completing the survey and your comments

Coffee available , wifi and little video of the service

Service
Great feedback, thank you

Very accommodating and efficient

Service
Super feedback, thank you

We were booked into replace run flat tyre 3 weeks after purchase and under insurance for Monday - you did not have the tyre in place and we did not get the car back till Friday.

Service
We apologise for the inconvenience and we will look into our prebooked work system to resolve it in the future, thank you for the feedback

I had a serious problem with water getting into the car - this meant that they had to take out the seats, remove the water and dry the car out. It was very messy and smelly. My only complaint is that they did not clean the car before I collected it

Service
Thank you for the feedback, we completely agree with the comments and we will contact you with a free valet voucher which you can redeem at a time to suit you

I returned to my car on collecting after the service was carried out to find that my seat had been adjusted and not returned to my driving position, as was the rear view mirror.

Service
Thank you for your comments and I have asked our Service Manager to contact you direct to resolve/explain the issues you have identified and please accept our apologies

Welcome at reception by a charming Lady. Straight into Service Reception with paperwork ready on their desk. Car away and offered drinks etc in comfortable seating. Downside of visit:- had time to look at all the cars on display, very tempting.

Service
Fantastic feedback, thank you

Got the problem sorted, at last!

Service
Thank you for the feedback and for taking the time to complete the survey

Staff were great, but some items not rectified.

Service
Thank you for the feedback, we will ensure we call you and get the outstanding issues resolved

The whole experience was great from initial enquiry to actually having the vehicle delivered to my home

Service
Lovely feedback, thank you

They did what I asked them to do to time and kept me informed as to what had to be done and when it will be done.

Service
Nice feedback thank you and we will pass on your comments to Simon

Service staff were very polite and helpful the additional work was carried and the staff still managed to get the car ready on time.

Service
Great comments, thank you it is appreciated

Knowledgeable staff and efficient scheduling of the work on my M135i

Service
Thank you for the comments and for taking the time to respond

Friendly, helpful staff, everything done on time, and a free valet!

Service
Thank you for taking the time to complete the survey

The service was quite hostile and as if I was an inconvenience, it was not what I expect after dealing with other dealerships.

Service
Thank you for your feedback and I understand our Service Manager has spoken to you regarding your experience, we take the feedback seriously and as you can see from other comments on the site your experience was not our normal service so we apologise and will address it

service was outstanding in every way

Service

My car was serviced at the time appointed, is running beautifully and after the wash and vacuum looks perfect. All the staff at Barons Hindhead are courteous, kind and efficient.

Service
Great feedback and thank you for your continued custom

Barons were very helpful in accommodating my needs for an MOT. Andrew Torrance went out of his way to be helpful and to keep me informed as to what was happening regarding the time schedule.

Service
Super comments, thank you

Helpful and friendly staff

Service
Thank you for taking the time to complete the survey

We have recently moved into the area and as we have two BMW's we've had a number of dealings with Barons. Everybody we've dealt with has been extremely efficient, helpful and friendly

Service
Good feedback, thank you

Service done on time and well

Service
Thank you for the lovely comments

First class attention to detail on a complex job with good personal service

Service
Wow ! Really cant ask for nicer comments, thank you so much. all the service team will be really pleased to know they are doing a good job that's appreciated

from start to finish 1st class service

Service
Thank you for the comments and we will ensure that they are passed on to Patrick

Easy to book, routine service carried out in the time suggest beforehand so I was able to wait until my cars were ready. No unexpected issues were found, so a fairly straight forward visit to the service centre!!

Service
Very good comments and feedback, thank you

Good communication , and work.

Service
Thank you for taking the time to complete the survey

Friendly collection staff

Service
Good feedback, thank you

Very helpful, kept informed throughout. Great.

Service
Thank you for the great comments, we appreciate it

Would have been full marks but due to long lead times for a courtesy car.

Service
Thank you for the feedback, we do run a lot of loan cars but we do recognise that we need to look for other solutions as well so your feedback is good, thank you

Easy drop off in the morning, great loan car and quick collection. Car also cleaned for me which was a bonus!

Service
Please the car clean helped out and thank you for the feedback

The experience was made extremely easy and did not interrupt my day to day activities. Polite phone call to book the car in, car pick up and drop off. Follow-up call to say that the car had no problems

Service
Great feedback, thank you

Very satisfied. The only disappointing aspect was the slightly pointless CitNOW. It's a great offering and I'd rather receive one than not, but mine represented the bare minimum effort as if done to meet targets; it did not come across as thoughtful.

Service
Very useful feedback thank you, we will look at the video and ensure we learn from the feedback you have provided

Mot and brake fluid change completed in excellent time.

Service
Thank you for the valuable feedback

All expectations were met or exceeded

Sales
Many thanks for your positive feedback

Chris Laycot & the business manager Ollie.

Sales
Thank you for taking the time to complete the survey

The staff at Barons Hindhead made my visit feel just that little more welcoming than other dealers.The sales person dealing with me remembered my visit from over two years back when I bought my first car from him which made it very personable.

Sales
Great feedback, thank you for comments

Friendly service and consistently helpful. Every stage was explained and contact always made when promised. It was very reassuring to have one person looking after us who was very helpful and patient. Nothing seemed too much trouble.

Sales
Great feedback, thank you, we were particularly happy with your comments on the welcoming feel, which is exactly how we want it to be

Brilliant service from all the team Simon Volpe the salesman and also Ollie the finance guy were brilliant

Sales
Thank you for the feedback and we are delighted you will recommend us to your friends

courteous and informative staff without being too pushy

Sales
Great comments and thank you for your repeat custom

Helpfulness and professionalism of all staff

Sales
Super feedback, thank you

All went to plan and all was well organised. I was treated with respect yet friendly and professional.

Sales
Thank you for the feedback and the positive comments

Barons of Hindhead are very easy to deal with.

Sales
Cant ask for a better comment and that is what we are striving to achieve

The staff were helpful and I would say the salesman Chris Haycock was particularly good - he made the whole experience fun and enjoyable. Russell the Sales Manager was also great.

Sales
Thank you for the feedback and we will pass on your comments to Chris and Russell

Excellent service and pleasant negotiations

Sales
Great comments, we really appreciate your thoughts

Fantastic service and experience as always with Jon Thorne and the team at Barons Hindhead

Sales
Really super comments, thank you and we will pass on your thanks to Jon

Quick, efficient, friendly and helpful service

Sales
Great feedback, thank you

The staff could not have been more helpful and it was easy to buy a car here.

Sales
Exactly what we are trying to achieve so thank you for the comments

Barons were knowledgable and extremely helpful throughout

Sales
Thank you for the comments, we appreciate it

Everything was fine.

Sales
Thank you for taking the time to respond to the survey, we appreciate it