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About Barons Hindhead

Our commitment to you is to maintain the highest possible standards at all times.

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PIECE TOGETHER THE PERFECT CHRISTMAS

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BMW XDRIVE.

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BMW Group statement concerning the current discussion of diesel engines.

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MET Strip & Fit Technician

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Bodyshop Apprentice

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Retention Specialist/Product Genius

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Local Business Development Manager

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Only done 2,500 mile since I got the car and major problems with front tyres worn out due to issues with ailment and one tyre was defective. Agreed to pay for 1 tyre wile BMW paid for the other one

Service

Good experience

Service

Very helpful. Lift to train station, extra work accommodated at no notice. First class.

Service

The best customer service I have experienced from a BMW dealership

Service

Bmw was readyAll done on timeHigh standards applied to everything

Service

The car was serviced in good time and was cleaned inside and out

Service

Efficient service,courteous staff

Service
Many thanks for your valued feedback

The staff were helpful in very way from collection of the car, arranging a hire car when required and delivery of the car. The repairs were excellent and you would never know the car had been damaged

Service
Thank you for your feedback, we are pleased your car is good as new

Greeted with a smile and respect. Job done within reasonable time and car washed. Very pleased

Service
Thank you for your kind comments

Wpek completed on time, to standard and I was kept informed throughout

Service
Many thanks for your feedback

tyres pressures off balance when drove away - unsure why these hadn't been adjusted or check in the service One front at 27 other at 22 ?

Service
Thank you for your feedback, we are continually monitoring the quality of our work and apologise for this error

Excellent customer service, including collecting our car and delivering back fully valetted

Service
Thank you for feedback, I am pleased our collection and delivery service was of use to you

Everything happened on-time, well planned and friendly.

Service
Many thanks for your valuable feedback

I raised a query about my bootlid opening and wasn't quite convinced by the answer - its not automatic but is on pneumatic struts which I had presumed would lift the lid - they did in my old 6 but was told this is not a feature which is odd

Service
Many thanks for your feedback, I have checked with our Service Manager and the boot release on your vehicle does not lift the boot completely. I hope this reassures you

Very good service

Service
We are pleased our collection and delivery service was of use to you

Everything was completed satisfactorily. No problems

Service
Thank you for your feedback

I needed new tyres and was quoted £190 per tyre - which then got reduced to £174. I got them for £131 elsewhere. Your advertising emails say you match local prices. Not this time

Service
Thank you for your feedback, I have asked our service Manager to contact you as we shouldn't be that far apart on a like for like tyre as ultimately everyone buys them at pretty much the same price

Everything advised by Barons was undertaken satisfactorily;y

Service
Thank you for your feedback, its appreciated

When I received the car back there was a large black oil stain on the driver side footwell which was not there when it was picked up for the service. The paper sheet that was used to protect the footwell was left in the footwell for me to dispose of.

Service
Thank you for your comments and we apologise for the inconvenience caused to you

it would have been 5 stars only the 2 hour wait time turned out to be nearer 3 hours which for an oil change service is excessive.

Service
Many thanks for your valuable feedback and I apologise that you were delayed whilst waiting

Can't properly explain in the 250 characters that you have allowed here but in brief I don't think the service advisor made a thorough enough assessment of the cause of the fault the car came in for to be certain it wasn't covered by my warranty.

Service
I am sorry to hear of your experience, I will ask our Service Manager to contact you to discuss this.

Very friendly and helpful service at every stage.

Service
Thank you for your kind feedback

Polite service adviser, informative (run through CBS forward planning) and quality all round from drop off to collection.

Service
Nice feedback, thank you

Courteous staff Well valeted car and no delays

Service
Thank you for the feedback

Excellent communication

Service
Great feedback, thank you

Courteous staff, service organised

Service
Thank you, your comments are appreciated

The service personell were very polite and told me where I could get a mealwhy the car was being servicedn

Service
Thank you, politeness is a minimum standard we expect and we are delighted with your observation of friendliness, we appreciate that sometimes a showroom can be a bit daunting and we work hard to make the atmosphere as nice as we can

All good but £600+ for a basic service is too much

Service
Thank you for the feedback, please can you call our Service Manager as a basic service isn't £600, unless additional work was required

Great communication, ready when said it would be, nice video early on confirming no problems

Service
Super comments, thank you

The good part is that during my visit a nail was discovered in one of the run-flat tyres and that I was insured against this. However, two further visits for a replacement tyre to be fitted, revealed the wrong tyre had been ordered twice. Ok now.

Service
Thank you for your feedback, I am pleased that the health check identified the tyre issue you were unaware of, however I apologise for the error made and the inconvenience this caused

service is always excellent

Service
Thank you and we appreciate your continued custom

Done to schedule

Service
Thank you for taking the time to respond to the survey

Speaks for itself

Service

V satisfactory

Service
Thank you for the feedback

all the staff at Barons Hindhead are always helpful,considerate and give their undivided attention.

Service

They made it very easy by collecting my car as agreed, and delivering it home afterwards

Service

The fault on exhaust casket was found quickly and fixed under warranty.

Service

The only minor point was that the service took longer than I had expected.

Service

The service was completely satisfactory but the price was debateable

Service
Thank you for the feedback, we take on board your comments on price however we remain committed to training our staff to the highest levels and investing in the latest equipment and only using genuine parts and as such we will never be the cheapest but we aim to be the best, I would be delighted to show you around to demonstrate this on your next visit

Good service advisor

Service
Thank you for the feedback, we appreciate it

Good service but very expensive

Service
Thank you for your valued feedback, we are pleased you found the service video useful, we do consistently monitor our pricing structure to remain competitive whilst offering the benefit of BMW parts and trained technicians

Every thing is smooth.

Service
Many thanks and we are glad everything was to your satisfaction

Timely + thorough

Service
Thank you for your kind comments

Car returned, cleaned and problem sorted on time and with a courtesy car arranged very easily

Service
Many thanks for your feedback, we are very pleased everything went to plan for you

Professional approach.

Service
Thank you for your comments

process well managed from start to finish

Service
Thank you for your valued feedback

Warning message initially explained on the phone, advised of degree of risk and emergency replacement car explained. Fault and handbrake niggle sorted, great courtesy car, incurred no costs

Service
Many thanks for your feedback we are pleased our team were able to reassure you

Efficient service

Service
Many thanks for your feedback

Excellent service

Service
Many thanks and we appreciate the distance you travel to get here

The personal service booking in with Andrew Torrance was fantastic,efficient and friendly.The letdown was being supplied with non automatic hire vehicle when your centre in Hailsham had categorically stated exactly what car we would have.

Service
Many thanks for your feedback and kind comments regarding Andrew, we also apologise for the error made by our Customer Support Team

Great staff

Sales

Delivered very quickly.

Sales
Many thanks for your kind feedback

Simon Volpe did an amazing job. Nothing was ever too much trouble, he is very knowledgable and never pushy. I'm very pleased with the car!

Sales
Thank you for your feedback I will pass your kind comments on to Simon

timely, accurate and appropriate assistance

Sales
Many thanks for your kind feedback

Nice staff - no pressure

Sales
Thank you for your valuable feedback

Friendly and helpful staff, all paperwork and finance dealt with promptly . Very happy with our new vehicle.

Sales
Thank you for the response and your feedback

James Harris was excellent throughout the whole process.

Sales
Thank you for the feedback we will pass your comments on to James

Completely satisfied, nothings to much trouble.

Sales
Great feedback, thank you

James was very helpful throughout and kept me informed of progress once the car was ordered.

Sales
Thank you for the feedback and we will pass on your thanks to James

Quality of advice, clear guidance, approachable and helpful staff

Sales
Super feedback, this is exactly what we aim to achieve, thank you

after a mix up with my order they were excelent at resolving it and whilst they ordered another car from the factory they have loaned me a car. They could not have been more helpfull.

Sales
Thank you for the feedback, from time to time we do make mistakes for which we apologise, what we try to do is make sure we put them right as quickly as we can with the least inconvenience to you and we thank you for your patience

Polite, efficient & friendly

Sales
Thank you for the feedback

Both Simon Volpe( sales) and Olly the Sales manager were excellent throughout the whole process.

Sales
Great feedback, thank you

My only criticism was that I was not told up front that BMW were ceasing production of the Z4. This may have influenced by purchasing decision or how I negotiated the discount. I only knew when I have made the decision to purchase

Sales
Thank you for your comments and your repeat custom we appreciate both

Very pleased with both service received and my vehicle.

Sales
Thank you for taking the time to respond and for your comments

Salesperson knew what I was looking for and offered a fair deal

Sales
Great comments, thank you

Attentive customer service and really considerate to my financial requirements

Sales
Thank you for your kind comments

All expectations were met or exceeded

Sales
Many thanks for your positive feedback