From the booking to end of service everything was to the high standards I expect from bmw
Thank you so much for the feedback, we appreciate your comments
Excellent sales and support service. Nothing too much trouble. drop home service really helpful
Great praise indeed, thank you so much for your comments
I dealt with Danielle Archer who sorted out both the diagnosis and the fix within one visit.I would have given Completely satisfied if it could have been a "while you wait" appointment as public transport is a bit limited.
Thank you for the feedback, we will ensure we look to improve on the areas you have outlined and thank you for your time taken to respond
Laura was brilliant
Thank you for the response we appreciate the feedback, I will be sure to pass on to Laura
The staff at Barons Hindhead have always been very friendly and keep one up to date on progress.
Thank you for the feedback and the positive comments
Everything that was planned was done efficiently in the time expected for the price quoted. I got my car back nice and clean.
Lovely feedback, thank you
car had to be rebooked no courtesy car available. Collect and return organised, but not advise upto 11.30 - turned up at 12.15!!!! Wasted half a day waiting, could have dropped it off and walked to work quicker.
Thank you for your feedback, I have asked our Service Manager to contact you to ensure we address your comments
Delivery/drop off driver a bit miserable.
Unfortunately the MOT voucher is issued by a separate company to ours so we are unable to get payment for the MOT, we do however take on your comments regarding the driver and we will address the issue and we thank you for bringing it to our attention
They didn't update my car's computer to show a general inspection had been carried out in addition to the oil service so it still shows an inspection due in 3000 miles (6 weeks on my mileage)
We will call you immediately to resolve this and we apologise for the error on our part
Everyone at Barons very polite giving quality service to me!
Thank you for your lovely commnets
A good experience
Thank you for your feedback and kind words, we really appreciate it
They are not really clear on what is needed to be done and how much it is going to cost, I also think they are very overpriced.
Thank you for your feedback, we will continue to monitor our competitiveness in the market place however we continue to invest in the latest equipment and training to allow us to complete work quicker and more accurately which in turn keeps the true hourly cost down. We do however appreciate the feedback for us to consider
The service indicator was not reset (twice that's happened), the door lock fault I advised of was considered human error - well it's not and so a 3 rd trip to dealer which I am not pleased about
Thank you for the feedback and we will ensure you are called so we can fix the issues you have raised
Very helpful on the pick ups and the car drove more smoothly afterwards
Thank you for the response to the survey, we appreciate it
Is asked for my car to be valued as well as the scheduled MOT. When I collected the car I asked about the valuation and was to it would be posted to me. I haven't recieved any corresponadance
We apologise for the breakdown in communication and we will look into our process to ensure it doesn't happen again, thank you for your feedback
Helpful process with a satisfactory conclusion.
Thank you for the feedback, we will pass on your comments to Simon
Simon Volpe is a very helpful person who takes time to answer any queries and questions. He takes as much time as you need. He is very friendly and nothing is too much trouble. My husband and son enjoy buying their cars from him and now I see why.
Thank you and I will pass on your kind comments to Simon
Excellent customer service, attention and follow up. Highly professional and experienced team of people.
Thank you for the great feedback
Good, friendly and efficient service.
Thank you for the lovely comments, it exemplifies exactly what we are working to achieve
Simon Volpe was very flexible and came up awith a deal very quickly. the car he secured froo us is very good so far
Thank you for such positive feedback we are happy you are enjoying the car and we will pass on your comments to Simon
I was 'completely satisfied' with the sales person, James Harris, who made the process very simple and straightforward. However, I was hugely disappointed that the car was handed over to me with a dent in the front passenger door.
Thank you for the feedback and the positive comments, I understand the issue with the door has now been resolved to your satisfaction.
On arrival at Barons we were well looked after by enthusiastic and knowledgeable sales staff. We ended up being shown (and buying) a model which we hadn't considered, but which fits our needs exactly. After that the buying process was smooth. .
Thank you for the feedback, we really appreciate you taking the time to complete the survey
We were made very welcome by Simon Volpe, he gave us all the information we needed but was not pushy, which was much appreciated. On our second visit to pick up the car he explained all aspects of driving it, and couldn't have been more helpful.
Great feedback, we really appreciate it and thank you for choosing Barons Hindhead
Delivery was exactly as forecast
Thank you for your continued custom and for the feedback
The staff were very helpful and courteous.
Thank you for your time in completing the survey and once again we appreciate your decision to chose Barons Hindhead
The delivery date was moved several times.
Thank you for your comments, we do aim to be as accurate as we can on delivery dates but they can alter for various reasons, we do however apologise that we couldn't supply within the required timeline and we do hope it doesn't detract from the enjoyment of your new car
Barons Hindhead great some others centres not but not keying in again after this stupid survey timed me out
Thank you for the feedback, I will take up your comments with the survey provider but we appreciate you taking the time to complete the survey
Jon Thorne with whom I dealt could not have been more helpful, nothing was too much trouble, and he is a credit to BMW,
Thank you for your comments and we will ensure they are passed on to Jon
Very professional and friendly staff in all departments - excellent customer service.
Thank you for your kind comments it is appreciated by all the team