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It was brilliant and friendly and helpful.
Thank you for your kind comments
The valeting was not fully completed with the boot area untouched, which was very disappointing and not the sort of standard I have come to expect from BMW.Even though the valeting was a courtesy it should still have been properly done.
Thank you for your comments and we appreciate the feedback, we would be happy for you to return the car to us for a complimentary valet at your convenience and we apologise it was not done right the first time
Everyone was extremely friendly and helpful.
Thank you for taking the time to respond and for your positive comments
The service was good.
Thank you, we appreciate your comments
The service was very good.
Thank you for your kind comments, we appreciate it
I had a courtesy car.
Thank you for your comments and completing the survey
First class customer service, kept me informed of progress all the way.
Chris Laycock was extremely civil and courteous in the entire process.
Thank you for the feedback we appreciate your time taken in completing it
It has exceeded my expectations
Thank you so much for your comments
Excellent service but hate to have my tyres painted as to subsequently clean my wheels I ruin a good sponge on each occasion as it is covered in black residue.There are other good tyre cleaners available that give a black Matt finish without residue
Thank you for the feedback and we will look into your comments on the tyre dressing with our valeting company, great feedback thank you.
The salesman was very good he didn't waste time.
Thank you for your comments we will ensure they are passed on to Jon
Dealt with BMW UK to ensure the parts were paid for by BMW and did not charge for the labour, despite the car being slightly out of warranty. Barons are always amazing when such issues have arisen, putting the customer before their own margin needs
Thank you so much for your comments and I will ensure they are passed on to Laura
Really good service.
Thank you for completing the survey and your comments
Thank you for your feedback, we appreciate you taking the time to complete the survey
I drove away in the car that I wanted and Martin Speyers worked in a very positive way to ensure I did not have to compromise on my car of choice.
Thank you for your feedback and I will ensure Martin is aware of your comments
They are very good, it is always good service.
Thank you for the feedback and for taking the time to complete the survey
Always friendly greeting and a relaxed atmosphere whilst waiting.
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My husband and myself were treated with the utmost courtesy during our recent visits to Barons of Hindhead.We were welcomed at various stages by the top management and several members of the sales and support teams and hold them in the highest regard
Thank you for your feedback we really appreciate your comments
Danielle is brilliant but unless the fault is obvious I get the feeling the technicians either dont have the time or experience to look further into a fault.
Jon Thorne was extremely helpful and gave absolutely the right advice.
The team at barons were willing to workf late towards a very tight time line
The customer service was good, but there was no good will gesture to help pay for the issue.
Thank you for your comments, there are limits as to what we are able to ask for in terms of Goodwill contributions and unfortunately on this occasion we were unable to assist we will however call you to explain better.
The "service" was a MOT.
There was lack of communication throughout the day.
Thank you for the feedback and we take on board your comments
It was very enjoyable.
They have always looked after me.
Thank you for your custom and we appreciate the feedback
The car needed a new tyre to pass its MOT which I was told would not be available for 3 weeks. I rang a local supplier and had a new one in 24 hours. I had to then collect this tyre and take it to the BMW garage to be fitted.
Thank you for your comments and feedback, we will look into what happened and we do not differentiate depending on the age of a car so this is disappointing, our service Manager will contact you to discuss
I discussed the issue of the rust spots on the wheel hubs with a member of the Service team and then with the workshop manager. The manager was very helpful and understanding. I was impressed with his manner and helpful approach.
Thank you for your kind comments, we appreciate them and look forward to seeing you in the future
Its very expensive.
Thank you for your comments, we will only fit genuine parts and whilst we appreciate the initial cost may be more the compatibility with the vehicle does mean that the overall life cost of the part is very competitive as well as complimenting other parts of the vehicle and ensuring there is no knock on damage
Very satisfied with the level of sales service at Barons but there was a misundrstanding with the finance arrangemnt which has meant that I will need to pay an unexpected sum. I hold myself largely responsible for this but it could have been avoided.
Thank you for taking the time to complete the survey and for your feedback