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About Barons Hindhead

Our commitment to you is to maintain the highest possible standards at all times.

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BMW i3 Service Inclusive

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PIECE TOGETHER THE PERFECT CHRISTMAS

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BMW Group statement concerning the current discussion of diesel engines.

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MET Strip & Fit Technician

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Bodyshop Apprentice

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BMW XDRIVE.

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

This time, tremendous attention to the exact problems and a course of action to resolve them

Service

You did what you said you were going to do and when you said you were going to do it. Staff were courteous and helpful.

Service

Friendly staff and professional. Excellent staff on reception.

Service

Good value

Service

Friendly and responsive staff, quick service

Service

Exactly what I expected

Service

Good service.

Service

Service was courteous and efficient as I have come to expect from Barons and BMW

Service

Service couldn't be faulted

Service

Barons accommodated a change of plan at short notice from having a courtesy car to picking up my car, they did the required work and diagnosed/fixed a fault.

Service

Happy with the staffs help and assistance had to wait a little longer than initially informed however no big issue

Service

Although I knew this was advise this wasn't a job to wait for while work was being done, this was the best option for me as I was advise it would take no longer than 4 hours. my dissatisfaction was the work too nearly 8 hours.

Service

I asked that Barons represent myself to another group member (Chandlers of Hailsham) however there would appear to be very little cohesion between group companies in the Chandlers would not reply to Barons and myself in a prompt manner

Service

i brought my car in for one specific reason - that the central rear view mirror had come away from the windscreen. You knew this but had failed to order the specific glue required and had to keep the car for 3 days rather than one - inconvenient!

Service

On time and as required.

Service

good advice, service delivered with a smile

Service

All work done very well

Service

All the staff seem to be happy in their work and this comes through as a customer

Service

Failed to reset service light

Service

Good proactive communication and I was clear on status throughout.

Service

Jon Thorne has always treated us in a fair and professional manner.

Service

No issues or hassle, exactly as requested and promised was delivered, on time and to a high quality. Couldn't ask for more.

Service

Pleased with how smoothly everything went

Service

Easy to book (they contacted me). Efficient service while I waited, curteous and helpful

Service

BMW never give less than 100% customer satisfaction, I've been with them for years and they never disappoint.

Service

Good experience

Service

Only done 2,500 mile since I got the car and major problems with front tyres worn out due to issues with ailment and one tyre was defective. Agreed to pay for 1 tyre wile BMW paid for the other one

Service

The best customer service I have experienced from a BMW dealership

Service

Very helpful. Lift to train station, extra work accommodated at no notice. First class.

Service

Bmw was readyAll done on timeHigh standards applied to everything

Service

The car was serviced in good time and was cleaned inside and out

Service

Efficient service,courteous staff

Service
Many thanks for your valued feedback

The staff were helpful in very way from collection of the car, arranging a hire car when required and delivery of the car. The repairs were excellent and you would never know the car had been damaged

Service
Thank you for your feedback, we are pleased your car is good as new

Greeted with a smile and respect. Job done within reasonable time and car washed. Very pleased

Service
Thank you for your kind comments

Wpek completed on time, to standard and I was kept informed throughout

Service
Many thanks for your feedback

tyres pressures off balance when drove away - unsure why these hadn't been adjusted or check in the service One front at 27 other at 22 ?

Service
Thank you for your feedback, we are continually monitoring the quality of our work and apologise for this error

Excellent customer service, including collecting our car and delivering back fully valetted

Service
Thank you for feedback, I am pleased our collection and delivery service was of use to you

Everything happened on-time, well planned and friendly.

Service
Many thanks for your valuable feedback

I raised a query about my bootlid opening and wasn't quite convinced by the answer - its not automatic but is on pneumatic struts which I had presumed would lift the lid - they did in my old 6 but was told this is not a feature which is odd

Service
Many thanks for your feedback, I have checked with our Service Manager and the boot release on your vehicle does not lift the boot completely. I hope this reassures you

Very good service

Service
We are pleased our collection and delivery service was of use to you

Everything was completed satisfactorily. No problems

Service
Thank you for your feedback

I needed new tyres and was quoted £190 per tyre - which then got reduced to £174. I got them for £131 elsewhere. Your advertising emails say you match local prices. Not this time

Service
Thank you for your feedback, I have asked our service Manager to contact you as we shouldn't be that far apart on a like for like tyre as ultimately everyone buys them at pretty much the same price

Everything advised by Barons was undertaken satisfactorily;y

Service
Thank you for your feedback, its appreciated

When I received the car back there was a large black oil stain on the driver side footwell which was not there when it was picked up for the service. The paper sheet that was used to protect the footwell was left in the footwell for me to dispose of.

Service
Thank you for your comments and we apologise for the inconvenience caused to you

it would have been 5 stars only the 2 hour wait time turned out to be nearer 3 hours which for an oil change service is excessive.

Service
Many thanks for your valuable feedback and I apologise that you were delayed whilst waiting

Can't properly explain in the 250 characters that you have allowed here but in brief I don't think the service advisor made a thorough enough assessment of the cause of the fault the car came in for to be certain it wasn't covered by my warranty.

Service
I am sorry to hear of your experience, I will ask our Service Manager to contact you to discuss this.

Very friendly and helpful service at every stage.

Service
Thank you for your kind feedback

Courteous staff Well valeted car and no delays

Service
Thank you for the feedback

Polite service adviser, informative (run through CBS forward planning) and quality all round from drop off to collection.

Service
Nice feedback, thank you

Elliot Taylor very attentive and helpful. Showroom was clean and uncluttered. Coffee and facilitities were available, very welcoming.

Sales

Very helpful and very efficient.

Sales

We asked if there were any features on the cars we tested which were not included in our specification, and were told there were not.We should have been more thorough.

Sales

A personal approach with attention to detail which made the experience very special.

Sales

Helpful and prompt attention

Sales

Really excellent service. The sales executive (Simon Volpe) was extremely helpful, patient and straightforward to deal with and I was offered a very good deal on the car. All other staff I dealt with at the dealership were friendly and helpful too.

Sales

The service from Jon and Russell has always been second to none. They managed to source to cars I was interested in and get them in before Christmas with no fuss or hassle, a total pleasure

Sales

Quick and efficient service and very friendly

Sales

In particular, because Patrick Byrne at Barons Hindhead was extremely helpful and constructive in answering all the questions which I posed to him.

Sales

Staff were very friendly and everything was done on time and efficiently.

Sales

I cant fault the service i receive from Hindhead BMW .Away's informative and give me updates etc on my new cars progress this is my 3rd new car and will always go back very friendly and approachable .

Sales

superb service

Sales

The dealer had to work hard to put the right deal together for me.

Sales

Very happy with the purchasing process- smooth, efficient and quick.

Sales

Very friendly and knowledgeable team. I was well looked after by Jon and Oliver who helped me choose an amazing car and navigated me through the purchasing process.

Sales

All the staff where knowledgable and friendly

Sales

Excellent service received from Hindhead BMW . Always kept informed up to the delivery of the car and the customer transaction was first class. Also arranging the finance was very straight forward and made the process of purchasing the car very easy.

Sales

They looked after me very well and attended to all issues

Sales

i find that the level of service i get from Barons is excellent from all members of staff.and that is why i have been a customer there for many years.

Sales

Service from Sales and Finance were first class

Sales

Excellent service as usual from Barons, Hindhead (Simon and Oliver)

Sales

Great staff

Sales

Simon Volpe did an amazing job. Nothing was ever too much trouble, he is very knowledgable and never pushy. I'm very pleased with the car!

Sales
Thank you for your feedback I will pass your kind comments on to Simon

Delivered very quickly.

Sales
Many thanks for your kind feedback

timely, accurate and appropriate assistance

Sales
Many thanks for your kind feedback

Nice staff - no pressure

Sales
Thank you for your valuable feedback

Friendly and helpful staff, all paperwork and finance dealt with promptly . Very happy with our new vehicle.

Sales
Thank you for the response and your feedback

James Harris was excellent throughout the whole process.

Sales
Thank you for the feedback we will pass your comments on to James

Completely satisfied, nothings to much trouble.

Sales
Great feedback, thank you