Cannot fault them.
As above - a "so what" attitude
Refer to question 1 above
Polite service, finished on time, all work completed
The service from Barons is always good.
The service was a while you wait which was conducted quickly and efficiently.
The desk service man was helpful, polite & answered my questions as well as explaining what I needed to do re extending my BMW breakdown/emergency cover after 3 years. Took a while to find him on arrival. Coffee machine was on the blink
Personnel always efficient, keep me fully informed and supply video for evidence!Highly professional and well organised!
Straightforward job on a recall - and added bonus of a quick inspection and cleaning.
The accident repair was completed satisfactorily and promptly. The bodyshop manager did all the liaison with the insurance company.
Servicing and return of car was excellent, communication was less than excellent.I would be happy to share the details as it could and should be better
Willingness to respond quickly to problems and to go the extra mile in solving them
Everything done on time and slightly below budget. Courtesy car as requested.
After the service the front drivers side wheel was making a rubbing sound I called Servicing twice but never received a call back! Eventually I stopped the noise myself by pushing the plate behind the disc? Hopefully the wheel will not fall off!
I was very satisfied until my oil light came on 1 hour after leaving the garage as the oil had not been filled up properly,
Service agent very helpful and explained the time factor required
Good service as planned
great service from booking to collection, video of the work being carried out.Just great
Efficient courteous - no complaints
Prices for new BMW shock absorber parts are exhorbitant
Friendly & efficient
I have been looking for a part to be replaced in my boot for 2 years. Supposedly there is a note on the computer but as yet each time I go nothing has been done.
Problem with tyre pressures was the only shortcoming.
All staff from phone call to pick up of car to mechanics feed back were efficient and polite
Very helpful staff - also gave updates on when vehicle would be ready
All done well and on time
Work required was done.
Service completed quickly.
The actual service and attention were great. However the price is exorbitant.
The car had to be returned following the service as a part had not been secured properly. The Service team staff however are extremely helpful and friendly.
Repetearuve mistakes, wasted my time enormously, problem still not fixed
Everything was as I wanted
Communication through out the whole process was excellent
Service was quick, video understandable and advice re. new front tyres made sense.
The reason for this answer was that I was contacted by the sales team prior to my visit enquiring whether I was considering changing my car. I am and expected someone to talk to me whilst I waited the 2 hours for my car to be checked but no-one did.
Service was great. Not 5 star because I asked for help fitting my BMW roof bars to the 7 series and the issue I was facing was not resolved.
Everything done quickly and satisfactorily. Car was cleaned and information given on the state of th tyres etc.
Many thanks for your comments
Friendly and efficient service
Thank you for your valuable feedback
Staff very helpful. Car runs well after service.
Thank you and we are pleased your car is running well
The whole experience was managed by Andrew Torrance. We were made welcome, Andrew detailed the work, the work was carried out and we were taken through the detailed invoice. Andrew has always made me welcome, over a period of many years. Exemplary!
Thank you for your kind comments, I will pass these onto Andrew. I am pleased you are able to enjoy the fantastic scenery around us
All very easy and no problems
Thank you for your feedback
1st visit to Barons since buying car from BMW Park Lane, got 1st class attention and a free car (recall for isofix and exhaust recirc valve) even though car not supplied by them. I will use them for future servicing.
Thank you for your kind comments
With car collection from my home and return later in the day, plus the added bonus of a pre-paid service what more could I ask for!
We are pleased you find our collection and delivery service useful and enjoy the benefits of the service plan
Overall servicing was good and I was happy with that aspect. However, I waited nearly 10 minutes before being attended to and MOT took over 2 hours when 90 minutes was anticipated.
Thank you for your valuable feedback and I apologise for the unexpected delay in attended to you
The service I received was excellent. The service my X3 received was less so with regard to the chassis warning light problem, mentioned prior to the final warranty check. The warning came on during a drive to Chippenham 12 miles in.
Thank you for your feedback, I will ask a member of our service team to contact you so that we can resolve your warning light issue
All done quickly, pleasant surroundings, wifi, coffee
Many thanks for your kind and valuable feedback
All work done effectively and communicated well.
Thank you for your valuable feedback
The Service Receptionist, Andrew Torrance, always makes a point of looking after all my needs and he did so again admirably.
Thank you for your kind comments, I will pass these onto Andrew
Everything went according to plan
Thank you, I am pleased you had a smooth visit
The service team provide exceptional attention to customer service and appreciate the needs of the customer. They are always attentive and willing to assist.
Thank you for your kind comments, our service team always strive to provide an excellent service
Efficient, courteous, on time and good communication through the process.
Many thanks for your valuable feedback
You give an indication of tread depth on wheels you've removed but I'm more concerned about the wheels that are going on
Thank you for your valuable feedback, as without this we would be unable to improve our customer service
I would like to have discussed the wheel refurbishment (particularly as there were offers not too long ago), but I just received a written quote at the end of the MOT. I did say I wanted to do this before my MOT visit.....
car came back beautifully clean
Thank you for your kind comments, I will pass these onto our valet team
The service was trouble free. The only unusual aspect was that the day prior to the service a salesman rang to ask if he might talk to me about car purchase options but I found out he did not work on the day service was booked.
Thank you for your feedback, as this will help us improve the customer service we provide
Very smooth and easy to drop the car in for an hour or so.
Thank you for your feedback, I am pleased your recent visit went smoothly
I was a bit disappointed at the high cost charged for the vehicle inspection which probably only took 15-30 minutes
Thank you for your kind comments regarding Andrew, we continually monitor our pricing policy to ensure we remain competitive and provide a high level of customer service
Fabulous from start to end. They couldn't have done more for me.
Barons at Hindhead are always really helpful not pushy and come up with a deal that really suited us
Chris could not have been more helpful - I on the other hand needed to check my wish list more thoroughly!
Very good. We got a good deal on our old car and quick delivery of the new car.
Having decided to buy a new car, I had shortlisted SUVs from Audi, Merc and Honda. I visited dealers and had determined that an Audi Q3 was favourite. On my way to purchase, I dropped into BMW Hindhead. Seeing the X1 and Danielle changed my mind.
Excellent salesman but disappointed to find watermarks on brand new car on collection. Polished out later instantly
This was a very considered purchase, fined tuned over a period of time to ensure that I received exactly the right car for my needs and requirements. Through the professional skill and patience of the salesman, Simone Volpe, this was fully achieved.
Competent and friendly
Thank you for your comments