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About Barons Hindhead

Our commitment to you is to maintain the highest possible standards at all times.

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NEW YEAR FINANCE OFFER.

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BMW xDrive

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BMW Group statement concerning the current discussion of diesel engines.

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Paint Technician

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Technician

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MET Strip & Fit Technician

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Business Manager

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

From the booking to end of service everything was to the high standards I expect from bmw

Service
Thank you so much for the feedback, we appreciate your comments

Excellent sales and support service. Nothing too much trouble. drop home service really helpful

Service
Great praise indeed, thank you so much for your comments

I dealt with Danielle Archer who sorted out both the diagnosis and the fix within one visit.I would have given Completely satisfied if it could have been a "while you wait" appointment as public transport is a bit limited.

Service
Thank you for the feedback, we will ensure we look to improve on the areas you have outlined and thank you for your time taken to respond

Laura was brilliant

Service
Thank you for the response we appreciate the feedback, I will be sure to pass on to Laura

The staff at Barons Hindhead have always been very friendly and keep one up to date on progress.

Service
Thank you for the feedback and the positive comments

Everything that was planned was done efficiently in the time expected for the price quoted. I got my car back nice and clean.

Service
Lovely feedback, thank you

car had to be rebooked no courtesy car available. Collect and return organised, but not advise upto 11.30 - turned up at 12.15!!!! Wasted half a day waiting, could have dropped it off and walked to work quicker.

Service
Thank you for your feedback, I have asked our Service Manager to contact you to ensure we address your comments

Delivery/drop off driver a bit miserable.

Service
Unfortunately the MOT voucher is issued by a separate company to ours so we are unable to get payment for the MOT, we do however take on your comments regarding the driver and we will address the issue and we thank you for bringing it to our attention

They didn't update my car's computer to show a general inspection had been carried out in addition to the oil service so it still shows an inspection due in 3000 miles (6 weeks on my mileage)

Service
We will call you immediately to resolve this and we apologise for the error on our part

Everyone at Barons very polite giving quality service to me!

Service
Thank you for your lovely commnets

A good experience

Service
Thank you for your feedback and kind words, we really appreciate it

They are not really clear on what is needed to be done and how much it is going to cost, I also think they are very overpriced.

Service
Thank you for your feedback, we will continue to monitor our competitiveness in the market place however we continue to invest in the latest equipment and training to allow us to complete work quicker and more accurately which in turn keeps the true hourly cost down. We do however appreciate the feedback for us to consider

The service indicator was not reset (twice that's happened), the door lock fault I advised of was considered human error - well it's not and so a 3 rd trip to dealer which I am not pleased about

Service
Thank you for the feedback and we will ensure you are called so we can fix the issues you have raised

Very helpful on the pick ups and the car drove more smoothly afterwards

Service
Thank you for the response to the survey, we appreciate it

Is asked for my car to be valued as well as the scheduled MOT. When I collected the car I asked about the valuation and was to it would be posted to me. I haven't recieved any corresponadance

Service
We apologise for the breakdown in communication and we will look into our process to ensure it doesn't happen again, thank you for your feedback

Helpful process with a satisfactory conclusion.

Sales
Thank you for the feedback, we will pass on your comments to Simon

Simon Volpe is a very helpful person who takes time to answer any queries and questions. He takes as much time as you need. He is very friendly and nothing is too much trouble. My husband and son enjoy buying their cars from him and now I see why.

Sales
Thank you and I will pass on your kind comments to Simon

Excellent customer service, attention and follow up. Highly professional and experienced team of people.

Sales
Thank you for the great feedback

Good, friendly and efficient service.

Sales
Thank you for the lovely comments, it exemplifies exactly what we are working to achieve

Simon Volpe was very flexible and came up awith a deal very quickly. the car he secured froo us is very good so far

Sales
Thank you for such positive feedback we are happy you are enjoying the car and we will pass on your comments to Simon

I was 'completely satisfied' with the sales person, James Harris, who made the process very simple and straightforward. However, I was hugely disappointed that the car was handed over to me with a dent in the front passenger door.

Sales
Thank you for the feedback and the positive comments, I understand the issue with the door has now been resolved to your satisfaction.

On arrival at Barons we were well looked after by enthusiastic and knowledgeable sales staff. We ended up being shown (and buying) a model which we hadn't considered, but which fits our needs exactly. After that the buying process was smooth. .

Sales
Thank you for the feedback, we really appreciate you taking the time to complete the survey

We were made very welcome by Simon Volpe, he gave us all the information we needed but was not pushy, which was much appreciated. On our second visit to pick up the car he explained all aspects of driving it, and couldn't have been more helpful.

Sales
Great feedback, we really appreciate it and thank you for choosing Barons Hindhead

Delivery was exactly as forecast

Sales
Thank you for your continued custom and for the feedback

The staff were very helpful and courteous.

Sales
Thank you for your time in completing the survey and once again we appreciate your decision to chose Barons Hindhead

The delivery date was moved several times.

Sales
Thank you for your comments, we do aim to be as accurate as we can on delivery dates but they can alter for various reasons, we do however apologise that we couldn't supply within the required timeline and we do hope it doesn't detract from the enjoyment of your new car

Barons Hindhead great some others centres not but not keying in again after this stupid survey timed me out

Sales
Thank you for the feedback, I will take up your comments with the survey provider but we appreciate you taking the time to complete the survey

Jon Thorne with whom I dealt could not have been more helpful, nothing was too much trouble, and he is a credit to BMW,

Sales
Thank you for your comments and we will ensure they are passed on to Jon

Very professional and friendly staff in all departments - excellent customer service.

Sales
Thank you for your kind comments it is appreciated by all the team