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About Barons Hindhead

Our commitment to you is to maintain the highest possible standards at all times.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good quality and service

Service

As before very good service

Service

Job was done with the minimum of inconvenience.

Service

Fault repaired satisfactorily but carcould have been cleaned better

Service

quality job done

Service

Helpful staff and work carried out satisfactorily. Had to leave the car all day for a software update, which was slightly annoying.

Service

Fitted me at short notice,explained to me what they did.

Service

Very good service from start to finish. Loan car was clean and tidy and the same model as mine.

Service

see above

Service

Andrew offered an excellent service prompt accurate and very effecient

Service

No problems.

Service

Didn’t update the service history on the vehicles computer!

Service

This visit was to correct a cosmetic issue that was caused by the sub contract valet company who were permitted to correct the issue without supervision from BaronsBarons service pricing is excessive compared to other BMW centres!!

Service

See 5 stars above

Service

Everything was done quickly, I was kept informed and the car was returned clean and ready to go. The price was also reasonable.

Service

Friendly, open and let me know what they can and can't do for me

Service

Excellent staff who are knowledgable to deal with issues and questions.

Service

Barons do not have adequate servicing facilities, they have too much work

Service

Done on time, no hassle, car collected and returned pleasantly

Service

Will have to go back for balance of work

Service

Could have been a little more welcoming when I arrived.

Service

Pro-active call to check an item, which we agreed to exclude this time. Collection and return included.

Service

given the above, they returned he car to me, it was clean and tidy.

Service

Car was ready on time and nice and clean

Service

Easy to book service time slot.Work was completed in a timely way and issues resolved.

Service

Call centre booking error was corrected without fuss on my arrival at Hindhead and my car serviced and valeted to my complete satisfaction while I waited.

Service

Quality band helpfulness

Service

A brake sensor, fitted by Barons in January, had broken (probably because it was not fitted properly). I was only told about this when I came to collect. I was then offered a free re-fit (re-booking etc etc). It should just have been re-fiited then!

Service

I trust you.

Service

Excellent service

Service

Good service as ever. Polite & helpful

Service

No fuss, pleasant wait with coffee and a clean car at the end

Service

They collected my car and returned at the agreed times

Service

All as expected

Service

Rang to advise that no problems with the car and that it would be returned very shortly.

Service

Everything completed satisfactorily and good communication ( once I had managed to get through on the telephone lines ).

Service

Polite and knowledgeable staff

Service

Excellent offer

Service

Reliable booking procedure, helpful advice and excellent communication of the technical issues. Overall friendly service.

Service

Everybody was very polite and helpful, answered any questions positively and did everything they said they would.

Service

They did what was asked - professionally!

Service

It was a simple oil change so not much of a test. Laura was helpful afterwards

Service

The work is carried out to a very high standard and any problems or upcoming events are advised so as to keep the car in good running order.

Service

They provided me with what it said on the tin and did not charge for any hidden extras

Service

I was given a courtesy car the rusty brake discs on my 1 month old car were treated and the sales team helped to make the driving experience better

Service

They did the job required well but would have got a completely satisfied if I didn't have to adjust my seating when the car was returned to me.

Service

The car was immaculate on collection.

Service

Easy to book appointment and everything donme on time with minimum fuss.

Service

Unusually, there were problems. The booking service failed, the necessary parts weren't delivered for weeks and weeks and there were consequent delays. Although the service team did their best to cope with these problems this was a systemic failure.

Service

Because the advisory information given was incorrect, when the vehicle went for it's MOT then 2 x driveshaft gators were needed and not one and it was the outside one's and not the front, offside inner gator

Service

Convenient booking time, great service, all done quickly

Service

Completely satisfied

Service

Work done as agreed - no complaints

Service

Good communication from start to finish and they are keen to resolve any issues

Service

Technically good; price ludicrous

Service

Friendly and courteous staff

Service

Would have been 5 stars, if the service had been quicker (oil change and micro filter). I was booked in on a while you wait service and it was about 2.5 hours which is a long time just for oil & filter.No progress update or explanation given either!

Service

Vert satisfied. I must admit I was expecting the car to be cleaned but it wasnt that dirty anyway so I guess they thought it didnt need it.

Service

Kept informed at every stage. Options outlined helpfully

Sales

Very pleased. The salesman was very professional and always knew the answers to my questions and extremely helpful throughout the whole experience.

Sales

I was given an excellent service by Jon Thorne and his colleagues who explained all the features of the car to me and generally were very helpful.

Sales

See above comments. Delivery was an easy hand over.

Sales

Excellent service, honest advice and sympathetic to my individual preferences. Also very important no high pressure sales talk or attempted upselling of things I didn't want.

Sales

Super responsive Extremely quick turnaround

Sales

Excellent service, all questions answered, sensible discount, car delivered ahead of schedule and before expiring PCP ended.

Sales

A comfortable and friendly environment that made us feel welcome