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About Barons Hindhead

Our commitment to you is to maintain the highest possible standards at all times.

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BMW i3 Service Inclusive

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PIECE TOGETHER THE PERFECT CHRISTMAS

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Bodyshop Apprentice

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BMW XDRIVE.

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Sales Executive/Trainee

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Ultra efficient service

Service

Went in for a MOT and waited whilst this was carried out. Lounge area was comfortable with daily papers to read and complimentary coffee and WiFi. MOT was carried out within time stated and was cleaned as well. A very relaxing experience.

Service

Routine maintenance check and wash & vac carried out satisfactorily. Also polished out a scratch successfully on the bodywork.

Service

Started on schedule, everything completed as specified, and car returned quickly cleaned and vacuumed.

Service

Helpful and friendly service

Service

Well I ended up buying a new car!

Service

Everything was carried out to a very high standard.

Service

I had thought I had booked a service and to get brake pads changed. I hadn't but dealer was flexible enough to do both . Appreciated

Service

Have dealt with them for 30 yrs why go anywhere else staff fantastic

Service

Friendly service. Job completed on time. Pleasant waiting area.

Service

Good service

Service

Prompt, courteous, efficient and the car came back cleaner than I could ever get it.

Service

Service was efficient and rapid. Problems solved.

Service

I had an MOT in January the computer was not reset.I asked for this to be reset at this visit when the car was in for warranty work it has still not been done.

Service

Efficient', kept to time , washed and valeted the car which revealed that the front left hand wheel was cracked!

Service

My final warranty service was fine but two problems I had advised about could not be detected yet remain today.

Service

Very help full explain costs up front

Service

well handled from the phone

Service

Fault diagnosed and corrected quickly and effeciently

Service

I accepted a slot where I elected to wait whilst the car was worked onI would prefer to use a loan car but none were available for thee weeks The nature of the problem meant I could not wait that long

Service

Efficient, polite, friendly reception. Work well done & finished on time.

Service

my vehicle was in for a manufactures recall quoted 1 Hr. After 90mins advised by reception lady would be further 15 minutes. my vehicle at this time was unattended in the car park. 15mins later I enquired why left unattended, apology given. Mistake ?

Service

All went well

Service

Very friendly and helpful team

Service

Technical aspects were fine, but minor quibble on customer handling. Coffee machine wasn't working - which I mentioned and was told someone would sort - but it never happened. Seems trivial but on a cold morning a hot drink would have been nice.

Service

Friendly staff and professional. Excellent staff on reception.

Service

This time, tremendous attention to the exact problems and a course of action to resolve them

Service

You did what you said you were going to do and when you said you were going to do it. Staff were courteous and helpful.

Service

Friendly and responsive staff, quick service

Service

Good value

Service

Good service.

Service

Exactly what I expected

Service

Service was courteous and efficient as I have come to expect from Barons and BMW

Service

Service couldn't be faulted

Service

Barons accommodated a change of plan at short notice from having a courtesy car to picking up my car, they did the required work and diagnosed/fixed a fault.

Service

Happy with the staffs help and assistance had to wait a little longer than initially informed however no big issue

Service

Although I knew this was advise this wasn't a job to wait for while work was being done, this was the best option for me as I was advise it would take no longer than 4 hours. my dissatisfaction was the work too nearly 8 hours.

Service

I asked that Barons represent myself to another group member (Chandlers of Hailsham) however there would appear to be very little cohesion between group companies in the Chandlers would not reply to Barons and myself in a prompt manner

Service

i brought my car in for one specific reason - that the central rear view mirror had come away from the windscreen. You knew this but had failed to order the specific glue required and had to keep the car for 3 days rather than one - inconvenient!

Service

On time and as required.

Service

good advice, service delivered with a smile

Service

All work done very well

Service

All the staff seem to be happy in their work and this comes through as a customer

Service

Failed to reset service light

Service

Good proactive communication and I was clear on status throughout.

Service

No issues or hassle, exactly as requested and promised was delivered, on time and to a high quality. Couldn't ask for more.

Service

Jon Thorne has always treated us in a fair and professional manner.

Service

Easy to book (they contacted me). Efficient service while I waited, curteous and helpful

Service

BMW never give less than 100% customer satisfaction, I've been with them for years and they never disappoint.

Service

Pleased with how smoothly everything went

Service

The whole process of buying the car and arranging the finance was made very easy by the helpfulness of Simon Volpe and the person who explained the details of the finance

Sales

So much help and guidance - great experience and time given

Sales

Danielle Chapman, the sales executive, was such a pleasure to deal with ... courteous, knowledgeable, and extremely helpful and maintained her interest having landed the sale.

Sales

Simon Volpe great salesman . This is my 10th car from Barrows

Sales

The proposal to change my BMW was very professionally handled and provided me with excactly what i needed.

Sales

Staff were friendly and saw to my needs. There was a no pressure atmosphere and all details were explained without issue - no gobbledigook.

Sales

Elliot Taylor very attentive and helpful. Showroom was clean and uncluttered. Coffee and facilitities were available, very welcoming.

Sales

Very helpful and very efficient.

Sales

We asked if there were any features on the cars we tested which were not included in our specification, and were told there were not.We should have been more thorough.

Sales

A personal approach with attention to detail which made the experience very special.

Sales

Helpful and prompt attention

Sales

The service from Jon and Russell has always been second to none. They managed to source to cars I was interested in and get them in before Christmas with no fuss or hassle, a total pleasure

Sales

Really excellent service. The sales executive (Simon Volpe) was extremely helpful, patient and straightforward to deal with and I was offered a very good deal on the car. All other staff I dealt with at the dealership were friendly and helpful too.

Sales

Quick and efficient service and very friendly

Sales

In particular, because Patrick Byrne at Barons Hindhead was extremely helpful and constructive in answering all the questions which I posed to him.

Sales

Staff were very friendly and everything was done on time and efficiently.

Sales

superb service

Sales

I cant fault the service i receive from Hindhead BMW .Away's informative and give me updates etc on my new cars progress this is my 3rd new car and will always go back very friendly and approachable .

Sales

The dealer had to work hard to put the right deal together for me.

Sales

Very happy with the purchasing process- smooth, efficient and quick.

Sales

Very friendly and knowledgeable team. I was well looked after by Jon and Oliver who helped me choose an amazing car and navigated me through the purchasing process.

Sales

All the staff where knowledgable and friendly

Sales

Excellent service received from Hindhead BMW . Always kept informed up to the delivery of the car and the customer transaction was first class. Also arranging the finance was very straight forward and made the process of purchasing the car very easy.

Sales

i find that the level of service i get from Barons is excellent from all members of staff.and that is why i have been a customer there for many years.

Sales

They looked after me very well and attended to all issues

Sales

Service from Sales and Finance were first class