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About Barons Hindhead

Our commitment to you is to maintain the highest possible standards at all times.

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Service Advisor

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THE BMW APPROVED USED DEPOSIT CONTRIBUTION EVENT.

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BMW xDrive

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BMW Group statement concerning the current discussion of diesel engines.

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Paint Technician

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MET Strip & Fit Technician

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Technician

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Sales Administrator

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WIN A BMW 2 SERIES GRAN TOURER WITH SEVEN SEATS FOR EASTER.

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Product Genius

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Sales Executive

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Sales Administrator/Accounts Apprentice

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Parts Delivery Driver

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Parts Delivery Driver - Part time

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Bodyshop Apprentice

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ROOF OFF. GAME ON.

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Quick, easy, friendly and nice people. :)

Service

Tyres in stock and sorted quickly

Service

To a while to resolve, but hopefully the roof will now continue to function correctly

Service

I arrived at time requested and my car was completed at the time projected.I haven't had any time to drive the car since the service as we have been away butall appeared satisfactory on my return home.

Service

Great team of people and well joined up operatinally. Also they keep tyres on site so no complication with offsite operators alla Audi.

Service

Car coolest end from home and returned within a day.

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Polite professional & attentive!

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I was impressed that the car was called for an End of Warranty check with any warrantable faults to be cleared at the Centre's expense.

Service
Thank you for the feedback regarding your recent visit

It took several days (across the Easter w/e) for a part to arrive from Germany.Otherwise, top rating.

Service
Thank you for the super feedback

Exceptionally well looked after by all the team, particularly our Sales Person - Jon Thorne - and Finance Contact, Oliver. We have a BMW dealership on our door step in Portsmouth, but would rather travel the distance to Barons Hindhead.

Service
Thank you,,we couldn't ask for a better reccomendation

good communication

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Thank you for the positive feedback, it is appreciated

Always efficient and pleasant experience

Service
Lovely comments, thank you

All fine bar getting tracking done as the equipment was not functioning at the time so will need to rebook.

Service
Thank you for your comments and we do apologise that you have to make a return visit

Courtesy car was ready and waiting, team were prepared and had everything ready for my visit.

Service
Thank you for your comments

The team were polite, friendly and everything was on time.

Service

The car was repaired on time and budget and returned to me following a wash.

Service

Seismic shift in the customer experience at Barons. All work carried out on time, to a great standard and car delivered back cleaned.

Service

As always polite prompt service

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Friendly, helpful staff and the work performed efficiently

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Very thing ran to plan

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Prompt service completed within time allotted. However I had enough time to consider a replacement for my wife's BMW 3 series with net result that she bought the 420 demonstrator.Win win - I think!

Service
Lovely comments, thank you and we hope your wife enjoys her new car

Excellent very professional love all the staff in Barons

Service
Lovely comments thank you Mrs Griggs

All problems were handled professionally and sensitively and the staff were helpful and courteous.

Service
Thank you for the feedback it is appreciated

Car serviced on time and good communication! Previously had a Mercedes and they cleaned my cars to slightly higher standard, but that my only (minor) gripe!

Service
Thank you for the feedback, we will look into your comments regarding the cleaning

Staff very Polite and efficient and very helpful

Service

The car was valeted after survey. Very disappointed Seat not cleaned. Back of seats still had mud on them where kids shoes had been boot not cleaned

Service
Thank you for the feedback

Ease of booking appointment. Welcome on arrival. Pleasant waiting area (comfy, good coffee, wifi etc). Car ready before I expected. Thorough and very knowledgeable run through car's condition with me before I left. Beautifully cleaned inside and out.

Service
Super feedback, thank you

A lady called Lynn has helped me over the phone a couple of times know and has on both occasions been brilliant in quoting prices, booking me in and given advice.

Service
Fantastic feedback, thank you so much for taking the time to respond

Fast efficient and totally professional

Service
Thank you for the great feedback

Car was booked in for 1 day for a new batteryIt took 2/3 days, since Barons decided to charge the battery (not requested), then ahving decided it did need replacing (as altready advised), missed the ordering for the second day, car then ready day 3

Service

Prompt service that solved the problem immediately

Service
Thank you for the great feedback, we appreciate it

My experience with BMW Hindhead is always excellent, This time the 'Service' light on the display was left on.

Service
Thank you for your response and kind words, we will call you to sort out the service light on your car and we are sorry this was not reset at the time

it was the 3rd visit. this could have been done on the first, subsequently I had the inconvenience of travelling to the garage 3 times.

Service

I felt welcomed and valued by all the members of Baron's team who dealt with my visit. From the receptionist through the Service desk to the Parts Department. Altogether a very professional, friendly service.

Service
Thank you for the great feedback, we take on board the distance you travel and we are grateful of your custom as we appreciate there are BMW centres nearer to your house

Couldn't fault service in any way

Service

Everything went like clockwork

Service
Thank you for your comments and for taking the time to complete the survey

Thorough and pleasing service.

Service
Thank you for taking the time to complete the survey and for your kind comments

Because everything was up to your usual high standard

Service
Thank you for the great feedback

Good communication, fair booking times and completion of the work. Pleasant place to sit and work while I waited with drinks readily available.

Service
Thank you for the great feedback, we appreciate the comments

Great, friendly service.

Service
Thank you for the comments, its exactly what we are trying to achieve so thank you

Efficient, fast service..no waiting or messing about. Extremely pleasant and competent staff.

Service

Staff were efficient and polite, work was carried out on time and reported back to me.

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Thank you for your kind feedback

Despite booking a time of 2.00 there appeared to be confusion over this when I arrived.

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Thank you for the feedback, we apologise over the confusion when you arrived

I came in with a problem which no one could and which is still there. I will be going elsewhere for it to be checked properly.

Service
Thank you for the feedback, I understand we have been in contact with you and we are disappointed that we have not been able to live up to our high standards that we usually achieve

A PLEASURE TO HAVE MY CAR LOOKED AFTER.

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Thank you for your kind comments

Easy, efficient service provided by dealer.

Service
Thank you for your feedback and taking the time to respond

Everything doe and quicker than I expected.

Service
Thank you for your comments and we agree with your views so we are delighted you chose Barons Hindhead

excellent all round service.

Service
Thank you so much for your comments

I was treated with great courtesy and some humour too as this was my third visit with the 'same' fault, which has been very hard to track down. Danielle Archer is a serious asset to the business.

Service
Thank you for such great feedback, we will pass on your comments to Danielle and her colleagues

MOT completed in reasonable time. Alerts clearly explained to me.

Service
Thank you for taking the time to respond and give us the feedback

If I don't give top marks, Barons will be penalised by you, which is grossly unfair!!

Service
Thank you for your candour however we do need to get real feedback and I will call to ensure that your experience was a good one but in the meantime I thank you for your time in completing the survey

From the moment you walk into the showroom you made to feel welcome, I was early for my appointment and my service rep was still at lunch but another member of the team straight away took over.

Service

Excellent service from all staff

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Really kind comments, thank you, it is appreciated by all the team

The follow up after the service was terrible, I emailed the dealership twice to book my car in for the £1500 work that was required I did not recieve a resposne (call) for well over a week. I sent a note saying I had made other arrangements but heard

Service
Thank you for your feedback, I understand we have been in contact with you regarding the repair

Couple of niggles with the entertainment system, but couldn't replicate the issue.

Service
Thank you for your comments, it is sometimes difficult to replicate a fault and we sympathise with the frustration you feel, please contact us again should the fault reoccur and we can try to resolve the issue

Poor customer service from the check in staff and when I came to pay

Service
Thank you for the feedback, we are disappointed to hear of your recent experience and we will call you to discuss

The problems I had flagged were identified and corrected

Service
Thank you for the feedback and thank you for taking the time to complete the survey

Barons are always efficient & courteous, & look after their customers.I have bought cars from them for 12 years.

Service
Great comments, thank you so much for taking the time to reply

Suspension failure 2 days before xmas & Barons arranged for repair and hire car for over a month foc despite the car being out of warranty. 2 other BMW garages either couldn't help or didn't return my call (Sytner & Ridgeway).

Service
Thank you for your comments and I am delighted we were able to assist you particularly at such an important time of the year

When my 6 mth old sat nav, Bmw had installed, broke, I was told there was none in the country and it would take a week. After 10 days I called and was told the person dealing with it was off sick so it hadn't been dealt with.

Service
Thank you for your feedback, we will ensure you are called in order to resolve the issues you have raised

All in all it was a fairly painless experience. Everyone was helpful. Phil Lovewell made the introduction, Simon Volpe made the sale, Oliver fixed the finance, and Paul Edwards advised on the mysteries of the sat nav system.

Sales
Great feedback we really appreciate it and we hope you are enjoying your new car

Everything I asked for was delivered in an efficient manner??

Sales
Super feedback and thank you for your custom again

The process was very straightforward and also a lot of fun choosing the features of my new car!

Sales
Great comments thank you and everything we are striving to achieve

I was completely satisfied

Sales
Thank you for the comments, the best compliment we can hope for is that you are happy to recommend us so we are thrilled and we hope you are enjoying your new car

Everything asked for was there and on time

Sales
Thank you again for using Barons Hindhead, your repeat custom is appreciated

Overall very satisfied. Helpful salesman.

Sales
Thank you for the feedback, we wont comment on individual Part Exchange prices but our policy is to ensure we are competitive in order to gain peoples business. We are however delighted that you purchased your car from us and were able to achieve the price you needed

Throughout the whole process, Jon Thorne of Barons BMW Hindhead was excellent.

Sales
Excellent feedback, thank you

The service from Jon Thorne and his colleagues was excellent. Jon was very responsive to my specific requirements and found me the perfect car, with delivery in the timescale I needed.

Sales
Thank you for such great feedback

Seen quickly and dealt with all my queries

Sales

This is the 5th car we have bought from Barons and have always received consistently good service

Sales

Just nice people to do business with .

Sales

The one small problem was handled very well, and very professionally, by the dealership, especially the salesman.

Sales

Not complexly satisfied as they said we could only pick up our car at 8:30am, as on Saturday's they are too busy

Sales
Thank you for your comments and we take on board your feedback, it is difficult as Saturdays are by far the busiest day and we like to take sufficient time to explain all the controls which we appreciate takes some time, saying that we need to do all we can to make the experience as good as we can

Good opportunities to browse and to have our questions answered. We were not rushed, but listened to and made to feel very welcome. Particularly wish to mention Simon who from beginning to end was professional and a pleasure to deal with.

Sales

As always we experienced the very best of treatment.

Sales
Super feedback thank you

Salesman Chris Lacock very helpful and friendly. But found the showroom and forecourt small and crowded

Sales
Good feedback, thank you

Model options discussed in friendly and helpful manner.Purchase options fully explained, despite being the third new vehicle purchased from this dealer in past four years.Ready for collection at appointed date/time.Follow up email a few days later

Sales

Excellent service and attention from salesman Simon Volpe

Sales
Super feedback, thank you

The sales executive at Barons, Elliot Taylor, was excellent. He went out of his way to assist us, had a good grasp of our needs and did not push us into buying something we could not afford.

Sales
Thank you for the feedback, we will pass on your comments to Elliot

Polite,thoughtful ,kept me well informed throughout

Sales

Helpful without being overly pushy

Sales
Thank you fpor completing the survey and for your kind comments, we appreciate them and we hope you enjoy your new car