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Quick, easy, friendly and nice people. :)
Tyres in stock and sorted quickly
To a while to resolve, but hopefully the roof will now continue to function correctly
I arrived at time requested and my car was completed at the time projected.I haven't had any time to drive the car since the service as we have been away butall appeared satisfactory on my return home.
Great team of people and well joined up operatinally. Also they keep tyres on site so no complication with offsite operators alla Audi.
Car coolest end from home and returned within a day.
Polite professional & attentive!
I was impressed that the car was called for an End of Warranty check with any warrantable faults to be cleared at the Centre's expense.
Thank you for the feedback regarding your recent visit
It took several days (across the Easter w/e) for a part to arrive from Germany.Otherwise, top rating.
Thank you for the super feedback
Exceptionally well looked after by all the team, particularly our Sales Person - Jon Thorne - and Finance Contact, Oliver. We have a BMW dealership on our door step in Portsmouth, but would rather travel the distance to Barons Hindhead.
Thank you,,we couldn't ask for a better reccomendation
Thank you for the positive feedback, it is appreciated
Always efficient and pleasant experience
Lovely comments, thank you
All fine bar getting tracking done as the equipment was not functioning at the time so will need to rebook.
Thank you for your comments and we do apologise that you have to make a return visit
Courtesy car was ready and waiting, team were prepared and had everything ready for my visit.
Thank you for your comments
The team were polite, friendly and everything was on time.
The car was repaired on time and budget and returned to me following a wash.
Seismic shift in the customer experience at Barons. All work carried out on time, to a great standard and car delivered back cleaned.
As always polite prompt service
Friendly, helpful staff and the work performed efficiently
Very thing ran to plan
Prompt service completed within time allotted. However I had enough time to consider a replacement for my wife's BMW 3 series with net result that she bought the 420 demonstrator.Win win - I think!
Lovely comments, thank you and we hope your wife enjoys her new car
Excellent very professional love all the staff in Barons
Lovely comments thank you Mrs Griggs
All problems were handled professionally and sensitively and the staff were helpful and courteous.
Thank you for the feedback it is appreciated
Car serviced on time and good communication! Previously had a Mercedes and they cleaned my cars to slightly higher standard, but that my only (minor) gripe!
Thank you for the feedback, we will look into your comments regarding the cleaning
Staff very Polite and efficient and very helpful
The car was valeted after survey. Very disappointed Seat not cleaned. Back of seats still had mud on them where kids shoes had been boot not cleaned
Thank you for the feedback
Ease of booking appointment. Welcome on arrival. Pleasant waiting area (comfy, good coffee, wifi etc). Car ready before I expected. Thorough and very knowledgeable run through car's condition with me before I left. Beautifully cleaned inside and out.
Super feedback, thank you
A lady called Lynn has helped me over the phone a couple of times know and has on both occasions been brilliant in quoting prices, booking me in and given advice.
Fantastic feedback, thank you so much for taking the time to respond
Fast efficient and totally professional
Thank you for the great feedback
Car was booked in for 1 day for a new batteryIt took 2/3 days, since Barons decided to charge the battery (not requested), then ahving decided it did need replacing (as altready advised), missed the ordering for the second day, car then ready day 3
Prompt service that solved the problem immediately
Thank you for the great feedback, we appreciate it
My experience with BMW Hindhead is always excellent, This time the 'Service' light on the display was left on.
Thank you for your response and kind words, we will call you to sort out the service light on your car and we are sorry this was not reset at the time
it was the 3rd visit. this could have been done on the first, subsequently I had the inconvenience of travelling to the garage 3 times.
I felt welcomed and valued by all the members of Baron's team who dealt with my visit. From the receptionist through the Service desk to the Parts Department. Altogether a very professional, friendly service.
Thank you for the great feedback, we take on board the distance you travel and we are grateful of your custom as we appreciate there are BMW centres nearer to your house
Couldn't fault service in any way
Everything went like clockwork
Thank you for your comments and for taking the time to complete the survey
Thorough and pleasing service.
Thank you for taking the time to complete the survey and for your kind comments
Because everything was up to your usual high standard
Thank you for the great feedback
Good communication, fair booking times and completion of the work. Pleasant place to sit and work while I waited with drinks readily available.
Thank you for the great feedback, we appreciate the comments
Great, friendly service.
Thank you for the comments, its exactly what we are trying to achieve so thank you
Efficient, fast service..no waiting or messing about. Extremely pleasant and competent staff.
Staff were efficient and polite, work was carried out on time and reported back to me.
Thank you for your kind feedback
Despite booking a time of 2.00 there appeared to be confusion over this when I arrived.
Thank you for the feedback, we apologise over the confusion when you arrived
I came in with a problem which no one could and which is still there. I will be going elsewhere for it to be checked properly.
Thank you for the feedback, I understand we have been in contact with you and we are disappointed that we have not been able to live up to our high standards that we usually achieve
A PLEASURE TO HAVE MY CAR LOOKED AFTER.
Thank you for your kind comments
Easy, efficient service provided by dealer.
Thank you for your feedback and taking the time to respond
Everything doe and quicker than I expected.
Thank you for your comments and we agree with your views so we are delighted you chose Barons Hindhead
excellent all round service.
Thank you so much for your comments
I was treated with great courtesy and some humour too as this was my third visit with the 'same' fault, which has been very hard to track down. Danielle Archer is a serious asset to the business.
Thank you for such great feedback, we will pass on your comments to Danielle and her colleagues
MOT completed in reasonable time. Alerts clearly explained to me.
Thank you for taking the time to respond and give us the feedback
If I don't give top marks, Barons will be penalised by you, which is grossly unfair!!
Thank you for your candour however we do need to get real feedback and I will call to ensure that your experience was a good one but in the meantime I thank you for your time in completing the survey
From the moment you walk into the showroom you made to feel welcome, I was early for my appointment and my service rep was still at lunch but another member of the team straight away took over.
Excellent service from all staff
Really kind comments, thank you, it is appreciated by all the team
The follow up after the service was terrible, I emailed the dealership twice to book my car in for the £1500 work that was required I did not recieve a resposne (call) for well over a week. I sent a note saying I had made other arrangements but heard
Thank you for your feedback, I understand we have been in contact with you regarding the repair
Couple of niggles with the entertainment system, but couldn't replicate the issue.
Thank you for your comments, it is sometimes difficult to replicate a fault and we sympathise with the frustration you feel, please contact us again should the fault reoccur and we can try to resolve the issue
Poor customer service from the check in staff and when I came to pay
Thank you for the feedback, we are disappointed to hear of your recent experience and we will call you to discuss
The problems I had flagged were identified and corrected
Thank you for the feedback and thank you for taking the time to complete the survey
Barons are always efficient & courteous, & look after their customers.I have bought cars from them for 12 years.
Great comments, thank you so much for taking the time to reply
Suspension failure 2 days before xmas & Barons arranged for repair and hire car for over a month foc despite the car being out of warranty. 2 other BMW garages either couldn't help or didn't return my call (Sytner & Ridgeway).
Thank you for your comments and I am delighted we were able to assist you particularly at such an important time of the year
When my 6 mth old sat nav, Bmw had installed, broke, I was told there was none in the country and it would take a week. After 10 days I called and was told the person dealing with it was off sick so it hadn't been dealt with.
Thank you for your feedback, we will ensure you are called in order to resolve the issues you have raised
All in all it was a fairly painless experience. Everyone was helpful. Phil Lovewell made the introduction, Simon Volpe made the sale, Oliver fixed the finance, and Paul Edwards advised on the mysteries of the sat nav system.
Great feedback we really appreciate it and we hope you are enjoying your new car
Everything I asked for was delivered in an efficient manner??
Super feedback and thank you for your custom again
The process was very straightforward and also a lot of fun choosing the features of my new car!
Great comments thank you and everything we are striving to achieve
I was completely satisfied
Thank you for the comments, the best compliment we can hope for is that you are happy to recommend us so we are thrilled and we hope you are enjoying your new car
Everything asked for was there and on time
Thank you again for using Barons Hindhead, your repeat custom is appreciated
Overall very satisfied. Helpful salesman.
Thank you for the feedback, we wont comment on individual Part Exchange prices but our policy is to ensure we are competitive in order to gain peoples business. We are however delighted that you purchased your car from us and were able to achieve the price you needed
Throughout the whole process, Jon Thorne of Barons BMW Hindhead was excellent.
Excellent feedback, thank you
The service from Jon Thorne and his colleagues was excellent. Jon was very responsive to my specific requirements and found me the perfect car, with delivery in the timescale I needed.
Thank you for such great feedback
Seen quickly and dealt with all my queries
This is the 5th car we have bought from Barons and have always received consistently good service
Just nice people to do business with .
The one small problem was handled very well, and very professionally, by the dealership, especially the salesman.
Not complexly satisfied as they said we could only pick up our car at 8:30am, as on Saturday's they are too busy
Thank you for your comments and we take on board your feedback, it is difficult as Saturdays are by far the busiest day and we like to take sufficient time to explain all the controls which we appreciate takes some time, saying that we need to do all we can to make the experience as good as we can
Good opportunities to browse and to have our questions answered. We were not rushed, but listened to and made to feel very welcome. Particularly wish to mention Simon who from beginning to end was professional and a pleasure to deal with.
As always we experienced the very best of treatment.
Super feedback thank you
Salesman Chris Lacock very helpful and friendly. But found the showroom and forecourt small and crowded
Good feedback, thank you
Model options discussed in friendly and helpful manner.Purchase options fully explained, despite being the third new vehicle purchased from this dealer in past four years.Ready for collection at appointed date/time.Follow up email a few days later
Excellent service and attention from salesman Simon Volpe
Super feedback, thank you
The sales executive at Barons, Elliot Taylor, was excellent. He went out of his way to assist us, had a good grasp of our needs and did not push us into buying something we could not afford.
Thank you for the feedback, we will pass on your comments to Elliot
Polite,thoughtful ,kept me well informed throughout
Helpful without being overly pushy
Thank you fpor completing the survey and for your kind comments, we appreciate them and we hope you enjoy your new car