I'm always looked after and not left hanging around
Faultless except paper left in footwell on collecting the car
As above, service completed ok but £90 to replace the pollen filter and air con clean (which one wonders if it was necessary even if it was done). Just feel the attitude of BMW dealers is generally not good but have to say Barons Hindhead were fine.
Very difficult to get through on the telephone. Said they would organise replacement part and let me know when it was ready. When I called back after a week it turned out that they had forgotten to order the part.
Quick efficient friendly service
Seen as soon as I entered the garage, given full explanation of work to be carried out, offered coffee and tea facilities while waiting, and car valeted after work completed.
Service on time , on price and they were totally transparent on what I should do and when (change tyres etc)
I thought they cleaned and stored wheels, wheels that went back on car were dirty. I know the car wash is an. extra provided but doesn't look great when you can see areas that have missed the wash!
The work was carried out as expected
The actual service was very good. But Barons should either provide a car or provide a pick up and deliver service (which Toyota do for my wife's humble Yaris)
It all went to plan and on time.
It's frustrating I had to bring the car back again, and it still isn't as I would expect it to be (rattles).
Rattle fixed 1st time which was great. However, the stonechip I asked to be looked at wasn't. Then promised to call me back regarding this but 2 weeks later I haven't heard. Unfortunately mirrors the experience I had with a previous car last year
THE COMPANY YOU USE FOR TYRE AND PAINT WORK INSURANCE ARE DIFFICULT TO DEAL WITH
As before although 2 hours for a battery change I felt was a bit excessive
I was delighted with the manner in which you carried out the work.
Great service, do what they say, keep you informed just fab!
As mentioned above, I have to spend time getting the standard pricing replaced with the Value Service pricing.
After sales service team. Very unprofessional with how they treat you and your car. They lose all interest on you as a customer once you have brought from them
My car was booked in for a 'while you wait' MOT. My appointment ran to time, my car was MOT'ed, I waited in a very pleasant seating area, and the staff were pleasant and helpful as always, and kept me informed.
Unfortunately i had to change my iphone and it will no longer connect to the new camera system that was fitted last week.
The service book was not completed and I was not advised of the delivery charge.
Neutral, but the car is mine - please don't keep addressing everything to my husband! However, another customer was clearly very angry as her car was not ready at the agreed time.
Excellent servive from Richard.
As usual, the service/service team delivered a professional service with a cheerful & friendly delivery!
Would have been five stars if my car seat rvmirror settings were where I left them!
The service was performed as expected, only an oil change, but the inability of Barons to provide a quote for the price of the other repairs they highlighted is poor. See above.
Did everything you could reasonably expect to make the buying process smooth and efficient
Their customer service was very good ... BUT why did I need the service at all? You did not replace any items at all?! Whats is the point of an observation service?Only so the dealership can try to sell me items I don't need! Thats what an MOT IS 4.
The person who picked up the car was not polite.
Very personal touch, always communicative and brilliant customer service provided.
Friendly, helpful staff. Service work fully completed on time.
My original booking for a minor repair and MOT prior to trailing in the car omitted the MOT. This delayed the absence from 5 to 8 day. A further 4 day's delay was caused by you damaging my car while in your care and the necessary repair work.
Chris Laycock and Oliver Woodage were extremely helpful in every part of the buying process.
I have no issues with the quality of work carried out. I do not need a video of the service, I get the same info from the documentation provided. Why charge for screen wash when it was full on arrival? Leads to higher charges than necessary.
Because still have one item waiting to be fixed
Curtesy car not cleaned. Apology given.
Efficient service and difficult to fault.
They didn't fit a part to my car, saying it was wrong, but we confirmed it was the correct part as I was leaving meaning I now need to arrange a new visit.
Efficient and professional
Problem diagnosed as a faulty sensor but sensor not changed as software upgrade being tried first so may require a repeat visit.
Easy process & very quick
Appointment was straightforward to make and work was carried out to plan. Appointment reminder both by phone and email very useful.
Service and MOT carried out as expected
I check and top up my windscreen washer fluid very regularly with BMW washer fluid, but on a service they always charge me £3-75 +vat for 1 Litre of fluid which when diluted goes a long way there's no way they use that amount in my washer container.
Car ready at time promised , serviced and Mot done and car cleaned and looking good.
Everything dealt with extremely well.
This service went fine - no problems; courtesy car was excellent; and my car was returned very clean.
Laura was an attentive servicing advisor and support our needs around timings and to the specific elements of the work needed.
barrons reported to Auto Protect that a repair wanted a new rear bumper at a cost of over £1200 yet another repairer said it could be repaired at a cost of just £600, now that Barrons said it needed a new bumper Auto Protect wont pay for the repair
Overall a very good experience but not being able to get a fixed collection date until the last minute was very frustrating. BMW need to be able to tell customers what date the vehicle will be ready for collection and stick to it.
Barons are superb, no so BCA ? BMW Finance
Everything went as planned. Delivery times were realistically estimated at the onset. Car pick-up and paperwork was completed in less than 45 mins. Very competent dealership.
The car wasn't as described and we have a dispute running
I have given 4 stars solely because of the location. A cramped and tired site. But this is changing with a move to brand new bespoke premises next year. Personnel were excellent.
Our salesman, Tom Hibberd at Barons Hindhead was outstanding. We had properly looked at 5 other cars and dealt with 5 other sales garages before deciding on our BMW. Tom was absolutely brilliant.
As above. Would have been nice if I hadn't had to push to have a dog guard fitted on delivery. Although it was eventually done I think the reason given that they were busy as it was month end was not helpful. The salesman did his best to help me.
friendly ,interested in what I wanted from a car, kept informed of progress. Good handover.
Jon Thorne went above an beyond for me and I really appreciate it
Easy to contact in the event of my having any questions
Very satisfied with the help I received with choosing the car I was looking at and the guidance in choosing from the wide selection of specification options available so that I now have the car and model that best suits my personal requirements.
Another very satisfactory interaction with Barons of Hindhead. They are not the closest dealership to my by some margin, but I have now gone back4 times. Oliver Woodgate and David Ryan were a pleasure to deal with (again).
Due to the fact that the car was registered in the wrong name and the inability of the sales department to rectify the position.
Friendly approachable dealer with a personal approach.
Simple and straightforward. No nonsense polite service.
Solid product and German reputed brand, making the customer feel at ease, trained persionnel able to adapt to any circumstance
Barons Hindhead
Surrey
