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The service experience couldn't be faulted - it was excellent
Introduction as to what would be carried out. And full explanation after completion.
As said poor communication and long wait for service in first place
Efficient staff but costly servicing.
First service, more expensive than expected.
Good service, they just forgot to replace the battery in the key as requested when I dropped the vehicle off. They did do this when I mentioned it as I collected the car but this took some time.
Very knowledgeable, courteous, friendly, helpful and efficient
Car has to go back in for 3 days to have a fault with the air-con system diagnosed - had to book this in for a few weeks time as they were full. Annoyed as I have done a lot of hot noisy motorway miles with all 4 windows down! Staff were great though
Service OK but washer fluid used to fill up is too thick, blocked jets, still not working properly. Phoned to report this, call not returned.
Good service but the vehicle if the vehicle health check had been done on first visit I could have got the illegally worn tyre (inside edge) changed sooner
The service from the dealership is always good
This last visit was every bit as good as previous times. The appointment time was accurate and the work was completed on time. The video confirming the tyre and brake checks was most interesting.
They often go to great lengths to keep my 18 year old cat in tip top condition
Everything went to plan.
Coffee machine was out of order (but another nearby). Seating area furniture getting a bit tired.
Service was great but the last time I had my car serviced, courtesy cars were available for free, they are now a charged item.
They could not do more
Quick mot and communicated well
I'm always looked after and not left hanging around
Faultless except paper left in footwell on collecting the car
The parts person who assisted me could not have been more helpful.
As above, service completed ok but £90 to replace the pollen filter and air con clean (which one wonders if it was necessary even if it was done). Just feel the attitude of BMW dealers is generally not good but have to say Barons Hindhead were fine.
Very difficult to get through on the telephone. Said they would organise replacement part and let me know when it was ready. When I called back after a week it turned out that they had forgotten to order the part.
The team could not have done a better job supporting me. First class and something I have told others about
Quick efficient friendly service
Seen as soon as I entered the garage, given full explanation of work to be carried out, offered coffee and tea facilities while waiting, and car valeted after work completed.
Service on time , on price and they were totally transparent on what I should do and when (change tyres etc)
I thought they cleaned and stored wheels, wheels that went back on car were dirty. I know the car wash is an. extra provided but doesn't look great when you can see areas that have missed the wash!
I purchased the car but was leaving immediately for a holiday so could not collect it. It was delivered to my house whilst I was away
We were impressed by the professionalism of the salesman, Chris Laycock and this was a key factor in our immediately placing an order.
The sales experience was exemplary. Nothing was too much trouble for Oliver or Jon.
Good knowledge and advice, friendly service
The car was was leaking an unknown fluid that created a 24 hour delay in delivery. However the team found it and dealt with it extremely professionally and honestly. Issues happen - it's the way the team responded that was impressive.
The staff members were professional, friendly, knowledgeable and helfull in assisting me with my new purchase.
Chris and Oliver were able to negotiate with me a better spec of car within my price range and kept me informed up until the handover
The service from Chris Laycock was excellent. Chris sold me my previous car (z4) and hence i returned to him. My experience before connecting with Chris (getting a trade in quote for my previous car) was not as seamless.
The car was prepped and ready to pick up when required Friendly staff great experience
This is the second BMW I purchased from Barons Hindhead. Completely satisfied during the purchasing and delivering of the car. Many thanks Mr Jon Throne for your assistance.
The salesman was excellent until we signed the contract. Following which he was worse than poor
Great communication and organisation.
Overall a very good experience but not being able to get a fixed collection date until the last minute was very frustrating. BMW need to be able to tell customers what date the vehicle will be ready for collection and stick to it.
Barons are superb, no so BCA ? BMW Finance
Everything went as planned. Delivery times were realistically estimated at the onset. Car pick-up and paperwork was completed in less than 45 mins. Very competent dealership.
The car wasn't as described and we have a dispute running
I have given 4 stars solely because of the location. A cramped and tired site. But this is changing with a move to brand new bespoke premises next year. Personnel were excellent.