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About Barons Hindhead

Our commitment to you is to maintain the highest possible standards at all times.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The communication between different departments was excellent, working together to achieve a common goal.

Service

The team understood my needs, even though it took them a while and the intervention of the business manager.

Service

They looked after me well

Service

As mentioned above -approach to customer care

Service

Barons have a shortage of Mechanics.I have a knocking noise in the rear (sounds like a suspension part). I asked the Garage to inspect it during the 20,000 mile service. They were too busy and asked I make another appointment.

Service

Everything was done as expected

Service

Although I was treated fairly by sales dep’t with decent loan vehicle for 2nd visit with same problem, I was very disappointed at being charged to re-look at the problem. I would have booked into local dealer had I known this saving me lots of time.

Service

Did a good job

Service

Professional, quick and thorough. Comfortable to hang out at show room whilst waiting.

Service

Car was booked in to have the BMW Advance Eye 2 fitter. Would have been nice to have an overview of the workings of this device.

Service

Because the staff are friendly and helpful and always take time to make sure you are happy with their service.

Service

Work was done well with good service from the customer service team

Service

Efficient service

Service

For the reasons above, there is not enough done to keep the customer informed.

Service

Friendly and professional staff

Service

The repair was made as if it were new

Service

Lost a star as I was asked to go in on a Friday afternoon to exchange loan vehicles. My car wasn’t completed in the time allowed and had to be kept a second week. I don't understand why I was expected to go out of my way to swap the loan car over?

Service

Quick and efficient

Service

Would have just liked it to be cheaper

Service

I was happy!

Service

Generally good, professional, service but inexcusable that I was charged for screen wash when I had topped this up myself that day before bringing the car in.

Service

On pure service basis it was OKif you add the phone issues it was terrible

Service

I had to chase to find out when the parts required would be ready, only to be told they had been delivered a few days before but no-one had contacted me.

Service

Andrew was a good contact and followed up well

Service

Good, friendly service. I was impressed with the feedback video and the documentation I received. I would have liked more updates on when the car would be ready to help me plan my day.

Service

Satisfied with service carried out under pre-paid service pack. However video of work done was very short and unhelpful. Received service sheet but no invoice. Was promised a quote for fixing scratches and dents on bodywork but have not received it.h

Service

Good service and customer contact

Service

Superb service, as always.

Service

Professional, timely and courteous

Service

great service all round

Service

Seemed rather short staffed/very busy when phoning regarding specific appointment and when collecting car but service was very good in due course.

Service

My car was booked in for an MOT and service. I delivered my car at 9am and expected it back later in the afternoon. I was told that when the engineer was ‘re-setting’ it required an oil change so would not be ready until the next day.

Service

Happy customer experience.

Service

Basically satisfied but service adviser lied about one element.

Service

Overall Fantastic thank you Laura and Andrew

Service

Everything was carried out and completed on the day, no issues or problems

Service

Itnis always a pleaseant experience

Service

Co comment

Service

Charlie and the technicians are very good. As is Simon the service manger. Unfortunately certain members of the sevice department are not

Service

I always trust what I am told by Barons

Service

They always look after me and that’s why I only go back to them for my next BMW

Service

Would be better if cheaper

Service

Not the best, that is Rybrook of Warwick, but they are moving soon?!

Service

Barons of Hindhead were most helpful and repaired the car quickly and efficiently.

Service

Happy overall

Service

Only an MOT, but customer service was very good.

Service

GREAT SERVICE

Service

Efficient service, although vehicle was not valeted at the time of the visit.

Service

For the forgoing text.

Service

Very professional teamwork.

Service

Excellent service on the day, but not easy to make the service booking on the phone. It took me several attempts to get through. Once I was dealing with staff at the service centre everything was great.

Service

Excellent customer service from the Service Department at Barons.

Service

Identified and fixed the fault quickly and with no quibbles under warranty.

Service

Every thing carried out as you would wish, not sure that I really need a video of may car tho!

Service

My car failed its MOT because the horn did not work. They took it in immediately and rectified the problem within 2 days

Service

See above. Very well looked after by very experienced salesman at Barons. Highly recommended to others already.

Sales

See text to answer 1

Sales

I always go to Barons, where I have had outstanding service both for sales & afterservice. It is also a pleasant place to do business.

Sales

friendly helpful sales and finance advice

Sales

Very satisfied, helpful friendly sales team. Chris answered all our questions and pointed out anything that he thought we should be considering. Would recommend him to any family or friend wishing to consider a purchase.

Sales

Delivery was earlier than expected which was particularly convenient for me as it meant I didn't have to rearrange appointments

Sales

Pre and after sales service is and has always been excellent.

Sales

This would have been a 5 but our new car had a few scuff marks on it but they are now sorting that out for us.

Sales

As part of the Oct 3 series offers we managed to source the exact spec vehicle that we would have ordered from new - Paint/interior/optional extras all included

Sales

Stress free.

Sales

Friendly, accommodating, always willing to help.

Sales

Over the years I have got to know the two sales staff very well. They make my visit an experience to cherish because they are so committed to making the customer feel special. They take a pride in helping me to build up the right spec for my purchase

Sales

As above. Oliver Woodgate made the whole process enjoyable , exciting , easy and a really pleasurable experience . There was no pressure - he was totally professional,listened and guided us expertly through the various choices . Exceeded expectations