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About Barons Hindhead

Our commitment to you is to maintain the highest possible standards at all times.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The service experience couldn't be faulted - it was excellent

Service

Introduction as to what would be carried out. And full explanation after completion.

Service

As said poor communication and long wait for service in first place

Service

Brilliant

Service

Efficient staff but costly servicing.

Service

First service, more expensive than expected.

Service

Good service, they just forgot to replace the battery in the key as requested when I dropped the vehicle off. They did do this when I mentioned it as I collected the car but this took some time.

Service

Very knowledgeable, courteous, friendly, helpful and efficient

Service

Car has to go back in for 3 days to have a fault with the air-con system diagnosed - had to book this in for a few weeks time as they were full. Annoyed as I have done a lot of hot noisy motorway miles with all 4 windows down! Staff were great though

Service

Service OK but washer fluid used to fill up is too thick, blocked jets, still not working properly. Phoned to report this, call not returned.

Service

Good service but the vehicle if the vehicle health check had been done on first visit I could have got the illegally worn tyre (inside edge) changed sooner

Service

The service from the dealership is always good

Service

Over priced

Service

This last visit was every bit as good as previous times. The appointment time was accurate and the work was completed on time. The video confirming the tyre and brake checks was most interesting.

Service

They often go to great lengths to keep my 18 year old cat in tip top condition

Service

Everything went to plan.

Service

Coffee machine was out of order (but another nearby). Seating area furniture getting a bit tired.

Service

Service was great but the last time I had my car serviced, courtesy cars were available for free, they are now a charged item.

Service

They could not do more

Service

Quick mot and communicated well

Service

I'm always looked after and not left hanging around

Service

Faultless except paper left in footwell on collecting the car

Service

The parts person who assisted me could not have been more helpful.

Service

As above, service completed ok but £90 to replace the pollen filter and air con clean (which one wonders if it was necessary even if it was done). Just feel the attitude of BMW dealers is generally not good but have to say Barons Hindhead were fine.

Service

Very difficult to get through on the telephone. Said they would organise replacement part and let me know when it was ready. When I called back after a week it turned out that they had forgotten to order the part.

Service

The team could not have done a better job supporting me. First class and something I have told others about

Service

Quick efficient friendly service

Service

Seen as soon as I entered the garage, given full explanation of work to be carried out, offered coffee and tea facilities while waiting, and car valeted after work completed.

Service

Service on time , on price and they were totally transparent on what I should do and when (change tyres etc)

Service

I thought they cleaned and stored wheels, wheels that went back on car were dirty. I know the car wash is an. extra provided but doesn't look great when you can see areas that have missed the wash!

Service

I purchased the car but was leaving immediately for a holiday so could not collect it. It was delivered to my house whilst I was away

Sales

We were impressed by the professionalism of the salesman, Chris Laycock and this was a key factor in our immediately placing an order.

Sales

The sales experience was exemplary. Nothing was too much trouble for Oliver or Jon.

Sales

Good knowledge and advice, friendly service

Sales

The car was was leaking an unknown fluid that created a 24 hour delay in delivery. However the team found it and dealt with it extremely professionally and honestly. Issues happen - it's the way the team responded that was impressive.

Sales

The staff members were professional, friendly, knowledgeable and helfull in assisting me with my new purchase.

Sales

Chris and Oliver were able to negotiate with me a better spec of car within my price range and kept me informed up until the handover

Sales

The service from Chris Laycock was excellent. Chris sold me my previous car (z4) and hence i returned to him. My experience before connecting with Chris (getting a trade in quote for my previous car) was not as seamless.

Sales

The car was prepped and ready to pick up when required Friendly staff great experience

Sales

This is the second BMW I purchased from Barons Hindhead. Completely satisfied during the purchasing and delivering of the car. Many thanks Mr Jon Throne for your assistance.

Sales

The salesman was excellent until we signed the contract. Following which he was worse than poor

Sales

Great communication and organisation.

Sales

Overall a very good experience but not being able to get a fixed collection date until the last minute was very frustrating. BMW need to be able to tell customers what date the vehicle will be ready for collection and stick to it.

Sales

Barons are superb, no so BCA ? BMW Finance

Sales

Everything went as planned. Delivery times were realistically estimated at the onset. Car pick-up and paperwork was completed in less than 45 mins. Very competent dealership.

Sales

The car wasn't as described and we have a dispute running

Sales

A1

Sales

I have given 4 stars solely because of the location. A cramped and tired site. But this is changing with a move to brand new bespoke premises next year. Personnel were excellent.