The communication between different departments was excellent, working together to achieve a common goal.
The team understood my needs, even though it took them a while and the intervention of the business manager.
They looked after me well
As mentioned above -approach to customer care
Barons have a shortage of Mechanics.I have a knocking noise in the rear (sounds like a suspension part). I asked the Garage to inspect it during the 20,000 mile service. They were too busy and asked I make another appointment.
Everything was done as expected
Although I was treated fairly by sales dept with decent loan vehicle for 2nd visit with same problem, I was very disappointed at being charged to re-look at the problem. I would have booked into local dealer had I known this saving me lots of time.
Professional, quick and thorough. Comfortable to hang out at show room whilst waiting.
Car was booked in to have the BMW Advance Eye 2 fitter. Would have been nice to have an overview of the workings of this device.
Because the staff are friendly and helpful and always take time to make sure you are happy with their service.
Work was done well with good service from the customer service team
For the reasons above, there is not enough done to keep the customer informed.
Friendly and professional staff
The repair was made as if it were new
Lost a star as I was asked to go in on a Friday afternoon to exchange loan vehicles. My car wasnt completed in the time allowed and had to be kept a second week. I don't understand why I was expected to go out of my way to swap the loan car over?
Would have just liked it to be cheaper
Generally good, professional, service but inexcusable that I was charged for screen wash when I had topped this up myself that day before bringing the car in.
On pure service basis it was OKif you add the phone issues it was terrible
I had to chase to find out when the parts required would be ready, only to be told they had been delivered a few days before but no-one had contacted me.
Andrew was a good contact and followed up well
Good, friendly service. I was impressed with the feedback video and the documentation I received. I would have liked more updates on when the car would be ready to help me plan my day.
Satisfied with service carried out under pre-paid service pack. However video of work done was very short and unhelpful. Received service sheet but no invoice. Was promised a quote for fixing scratches and dents on bodywork but have not received it.h
Good service and customer contact
Superb service, as always.
Professional, timely and courteous
Seemed rather short staffed/very busy when phoning regarding specific appointment and when collecting car but service was very good in due course.
My car was booked in for an MOT and service. I delivered my car at 9am and expected it back later in the afternoon. I was told that when the engineer was re-setting it required an oil change so would not be ready until the next day.
Happy customer experience.
Basically satisfied but service adviser lied about one element.
Overall Fantastic thank you Laura and Andrew
Everything was carried out and completed on the day, no issues or problems
Itnis always a pleaseant experience
Charlie and the technicians are very good. As is Simon the service manger. Unfortunately certain members of the sevice department are not
I always trust what I am told by Barons
They always look after me and thats why I only go back to them for my next BMW
Would be better if cheaper
Not the best, that is Rybrook of Warwick, but they are moving soon?!
Barons of Hindhead were most helpful and repaired the car quickly and efficiently.
Only an MOT, but customer service was very good.
Efficient service, although vehicle was not valeted at the time of the visit.
Very professional teamwork.
Excellent service on the day, but not easy to make the service booking on the phone. It took me several attempts to get through. Once I was dealing with staff at the service centre everything was great.
Excellent customer service from the Service Department at Barons.
Identified and fixed the fault quickly and with no quibbles under warranty.
Every thing carried out as you would wish, not sure that I really need a video of may car tho!
My car failed its MOT because the horn did not work. They took it in immediately and rectified the problem within 2 days
See above. Very well looked after by very experienced salesman at Barons. Highly recommended to others already.
I always go to Barons, where I have had outstanding service both for sales & afterservice. It is also a pleasant place to do business.
friendly helpful sales and finance advice
Very satisfied, helpful friendly sales team. Chris answered all our questions and pointed out anything that he thought we should be considering. Would recommend him to any family or friend wishing to consider a purchase.
Delivery was earlier than expected which was particularly convenient for me as it meant I didn't have to rearrange appointments
Pre and after sales service is and has always been excellent.
This would have been a 5 but our new car had a few scuff marks on it but they are now sorting that out for us.
As part of the Oct 3 series offers we managed to source the exact spec vehicle that we would have ordered from new - Paint/interior/optional extras all included
Friendly, accommodating, always willing to help.
Over the years I have got to know the two sales staff very well. They make my visit an experience to cherish because they are so committed to making the customer feel special. They take a pride in helping me to build up the right spec for my purchase
As above. Oliver Woodgate made the whole process enjoyable , exciting , easy and a really pleasurable experience . There was no pressure - he was totally professional,listened and guided us expertly through the various choices . Exceeded expectations
Barons Hindhead
Surrey
