Worked well

I had a coolant leak and they were very busy over the Bank Holiday Weekend but readily accepted my car and check it out as soon as they could. 2 days later the car was returned to me all serviceable. I've been taking my car to Barons for 15 years.

never had any problems

They did what they said they would do

Repair costs of our old BMW 330i (which we bought from Barons) outrageously high. £160 per hour ? Heart surgeons are cheaper.

Everything went to plan

It was easy to book my car in. Drop off and collection were quick and painless.

kept up to date throughout and was efficient reception / collection

Great service from Michael Chapman on service receptionion.My problem with the overall experience was the booking process.I spent 9 mins on the first call just to book my car in and further 8 mins on following day to arrange a diff date - no loan car

Everything was as it should be with the service. The basic hoover and wash is a nice touch but I do wish there was the option to pay for a full valet while it's in

When I got my car home I noticed that the drivers seat was very dirty from someone getting into the car without a seat cover. I have cream leather which i keep clean. When I took it back the assistant did get it cleaned, but there was no apology.

Service staff were very helpful and pleasant to deal with. Only small problem was that a packaging box we wished to retain was lost.

Very efficient, open and friendly.

Collection and return service was superb - allowed me to get on with my work. Communication with the garage was excellent; I was told exactly when the car would be returned.

Level of service received.

Always very helpful and nice people to deal with.

Delivery of the service is straight forward with clear dialogue if an issue crops up. Staff are always helpful and courteous.

As I said came in to look and was made very welcome

Polite and experienced staff

Clear concise explanation of the fault and remedial work to be carried out.

Prompt and thorough

understood my issues and even though couldn't resolve it came up with a reasonable compromise

service is always efficient

work completed on time

Good quality and service

As before very good service

Having purchased a new BMW from Barons previously, their attention to detail is second to none. When the times comes to make a decision regarding my BMW, I will definitely be going to Barons.

Dealer Accounts staff were competent and knowledgeable.The sales exec on the other hand was 'nice but dim'. His knowledge of the car was not to be relied upon.