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Their customer service was very good ... BUT why did I need the service at all? You did not replace any items at all?! Whats is the point of an observation service?Only so the dealership can try to sell me items I don't need! Thats what an MOT IS 4.
The person who picked up the car was not polite.
Friendly, helpful staff. Service work fully completed on time.
Very personal touch, always communicative and brilliant customer service provided.
Chris Laycock and Oliver Woodage were extremely helpful in every part of the buying process.
My original booking for a minor repair and MOT prior to trailing in the car omitted the MOT. This delayed the absence from 5 to 8 day. A further 4 day's delay was caused by you damaging my car while in your care and the necessary repair work.
I have no issues with the quality of work carried out. I do not need a video of the service, I get the same info from the documentation provided. Why charge for screen wash when it was full on arrival? Leads to higher charges than necessary.
Curtesy car not cleaned. Apology given.
Because still have one item waiting to be fixed
Efficient service and difficult to fault.
They didn't fit a part to my car, saying it was wrong, but we confirmed it was the correct part as I was leaving meaning I now need to arrange a new visit.
Efficient and professional
Problem diagnosed as a faulty sensor but sensor not changed as software upgrade being tried first so may require a repeat visit.
Appointment was straightforward to make and work was carried out to plan. Appointment reminder both by phone and email very useful.
Easy process & very quick
happy no problems
Service and MOT carried out as expected
I check and top up my windscreen washer fluid very regularly with BMW washer fluid, but on a service they always charge me £3-75 +vat for 1 Litre of fluid which when diluted goes a long way there's no way they use that amount in my washer container.
Everything dealt with extremely well.
Car ready at time promised , serviced and Mot done and car cleaned and looking good.
This service went fine - no problems; courtesy car was excellent; and my car was returned very clean.
Laura was an attentive servicing advisor and support our needs around timings and to the specific elements of the work needed.
barrons reported to Auto Protect that a repair wanted a new rear bumper at a cost of over £1200 yet another repairer said it could be repaired at a cost of just £600, now that Barrons said it needed a new bumper Auto Protect wont pay for the repair
Baron's service has been faultless since I became a customer in 2000. Knowledge and friendly staff.
The experience is usually good. You don't have to wait long and overall we were well looked after.
Current efforts to resolve an ongoing problem have not been totally successful but the service team are booking the car in again and I am satisfied they will keep going to achieve a completely satisfactory result.
I was completely satisfied with everything but having had a service recently was astounded to find the warning come up that my tyre pressures were 1.8bar all round and not 2.2 that I set them on. Surely tyre pressures are part of the service check?
Andrew in the service Department always helpful, at BMW Hindhead, service first class too.
Highly trained service staff
The service expereince was good. I liked the inspection video, which was not being done when I last had a car serviced there. One poor aspect is that I couldn't arrange to have an outstanding noise issue looked at due to the set time allocated.
1 star lost as my car was cleaner when it went in than after they washed it. Maybe I'm a bit OCD about washing my car!!!
Prompt handling by staff. Efficiently done and completed on time
The service person I dealt with, Laura Chapman, was extremely helpful and pleasant to deal with
The team at Barons always look after me
I used the FastLane service for a recent MOT. Everyone was very friendly, and I will was able to work in the customer lounge while the MOT was completed.
As above, and because I knew when booking my car in that the recal parts would not be available on 5th January. I believe I was told an untruthful account of when this recal was first announced, and that the non availability of those parts was used
Gave car in for a boot lock change which was booked well in advance, however I found out in the afternoon that the part had not arrived, so it would need to be at Hindhead for another day. Why didn't they order part at time of booking (1 month ago)?
The communication between different departments was excellent, working together to achieve a common goal.
The team understood my needs, even though it took them a while and the intervention of the business manager.
They looked after me well
As mentioned above -approach to customer care
Barons have a shortage of Mechanics.I have a knocking noise in the rear (sounds like a suspension part). I asked the Garage to inspect it during the 20,000 mile service. They were too busy and asked I make another appointment.
Everything was done as expected
Although I was treated fairly by sales dept with decent loan vehicle for 2nd visit with same problem, I was very disappointed at being charged to re-look at the problem. I would have booked into local dealer had I known this saving me lots of time.
Did a good job
Professional, quick and thorough. Comfortable to hang out at show room whilst waiting.
Simple and straightforward. No nonsense polite service.
Solid product and German reputed brand, making the customer feel at ease, trained persionnel able to adapt to any circumstance
Barons Hindehead is like a day out. I love my cars and look forward to going there for the atmosphere and general feel of the place. I will use this dealership for all my servicing needs as well as renewals
Very happy with our new car in spite of wanting the X1 , - which is no longer 4 wheel drive. So had to have the X3 which is really too big for around town. Also heads up no longer has speed limit on display.
See above. Very well looked after by very experienced salesman at Barons. Highly recommended to others already.
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