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About Barons Hindhead

Our commitment to you is to maintain the highest possible standards at all times.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW Help: Recalls

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Gone in 60 Seconds with Eagle Radio

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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Trainee Bodyshop Estimator

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Sales Executive

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Paint Technician

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Technician

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

No problems.

Service

Didn’t update the service history on the vehicles computer!

Service

This visit was to correct a cosmetic issue that was caused by the sub contract valet company who were permitted to correct the issue without supervision from BaronsBarons service pricing is excessive compared to other BMW centres!!

Service

Everything was done quickly, I was kept informed and the car was returned clean and ready to go. The price was also reasonable.

Service

See 5 stars above

Service

Friendly, open and let me know what they can and can't do for me

Service

Excellent staff who are knowledgable to deal with issues and questions.

Service

Barons do not have adequate servicing facilities, they have too much work

Service

Done on time, no hassle, car collected and returned pleasantly

Service

Will have to go back for balance of work

Service

Could have been a little more welcoming when I arrived.

Service

Pro-active call to check an item, which we agreed to exclude this time. Collection and return included.

Service

Car was ready on time and nice and clean

Service

Easy to book service time slot.Work was completed in a timely way and issues resolved.

Service

given the above, they returned he car to me, it was clean and tidy.

Service

Call centre booking error was corrected without fuss on my arrival at Hindhead and my car serviced and valeted to my complete satisfaction while I waited.

Service

A brake sensor, fitted by Barons in January, had broken (probably because it was not fitted properly). I was only told about this when I came to collect. I was then offered a free re-fit (re-booking etc etc). It should just have been re-fiited then!

Service

Quality band helpfulness

Service

I trust you.

Service

Excellent service

Service

Good service as ever. Polite & helpful

Service

No fuss, pleasant wait with coffee and a clean car at the end

Service

All as expected

Service

They collected my car and returned at the agreed times

Service

Rang to advise that no problems with the car and that it would be returned very shortly.

Service

Everything completed satisfactorily and good communication ( once I had managed to get through on the telephone lines ).

Service

Polite and knowledgeable staff

Service

Excellent offer

Service

Reliable booking procedure, helpful advice and excellent communication of the technical issues. Overall friendly service.

Service

Everybody was very polite and helpful, answered any questions positively and did everything they said they would.

Service

It was a simple oil change so not much of a test. Laura was helpful afterwards

Service

They did what was asked - professionally!

Service

The work is carried out to a very high standard and any problems or upcoming events are advised so as to keep the car in good running order.

Service

They provided me with what it said on the tin and did not charge for any hidden extras

Service

I was given a courtesy car the rusty brake discs on my 1 month old car were treated and the sales team helped to make the driving experience better

Service

They did the job required well but would have got a completely satisfied if I didn't have to adjust my seating when the car was returned to me.

Service

The car was immaculate on collection.

Service

Easy to book appointment and everything donme on time with minimum fuss.

Service

Unusually, there were problems. The booking service failed, the necessary parts weren't delivered for weeks and weeks and there were consequent delays. Although the service team did their best to cope with these problems this was a systemic failure.

Service

Because the advisory information given was incorrect, when the vehicle went for it's MOT then 2 x driveshaft gators were needed and not one and it was the outside one's and not the front, offside inner gator

Service

Completely satisfied

Service

Convenient booking time, great service, all done quickly

Service

Would have been 5 stars, if the service had been quicker (oil change and micro filter). I was booked in on a while you wait service and it was about 2.5 hours which is a long time just for oil & filter.No progress update or explanation given either!

Service

Work done as agreed - no complaints

Service

Technically good; price ludicrous

Service

Vert satisfied. I must admit I was expecting the car to be cleaned but it wasnt that dirty anyway so I guess they thought it didnt need it.

Service

Good communication from start to finish and they are keen to resolve any issues

Service

Friendly and courteous staff

Service

They did everything necessary within a reasonable timescale

Service

All staff helpful and the collection service was great help.

Service

Customer service and staff contact is always excellent

Service

This was a recall issue. It was completed on time and did not cost me anything.

Service

Car collected and delivered after service completion in a clean condition and kept informed of technical matters during service.

Service

Good service and friendly staff

Service

Always helpful, friendly and efficient

Service

I had three calls before 8.00 am to advise the car would be collected early a message should have been left on the first call. There was someone ill at home that was woken by these unnecessary calls.

Service

Everything is working fine.

Service

No problems . Good Communication

Service

Reception of vehicle, explanation of work and return were all carried out courtiousely and efficiently.

Service

Cleaned and hoovered my car in the time also

Service

As above very good customer service - car ready on time and valeted - staff very knowledgeable

Service

See above - good service, always fit me in, always explain what they've done, and what might need doing that I need to monitor

Service

Service as always first class

Service

A very prompt service with a cleaned car at the end of it.

Service

No problems dropping off or collecting the car and did not have to wait.

Service

Friendly staff, very informative

Service

Excellent waiting environment. Punctual thorough service

Service

Easy booking; everything carried out as requested

Service

The service included 2 Quality Updates. I discovered that these had removed all my presets, preferences & the entire Address Book. I had taken a long time to put these in place - some while traveling elsewhere & can only be replaced @ those locations

Service

I have had lesser experiences elsewhere. Barons come with a decent rep. I now know why.

Service

Good service as usual, no issues.

Service

Checked battery was OK as requested then washed and cleaned car

Service

Not at all happy with the interaction with Barons on this occasion. However on previous occasions I have had nothing but praise for the level of service.

Service

Very pleased. The salesman was very professional and always knew the answers to my questions and extremely helpful throughout the whole experience.

Sales

I was given an excellent service by Jon Thorne and his colleagues who explained all the features of the car to me and generally were very helpful.

Sales

See above comments. Delivery was an easy hand over.

Sales

Excellent service, honest advice and sympathetic to my individual preferences. Also very important no high pressure sales talk or attempted upselling of things I didn't want.

Sales

Super responsive Extremely quick turnaround

Sales

Excellent service, all questions answered, sensible discount, car delivered ahead of schedule and before expiring PCP ended.

Sales

A comfortable and friendly environment that made us feel welcome

Sales

Helpful, pleasant, experienced sales personnel who kept me informed.

Sales

In particular the salesman who dealt with us (Jon Thorne) has always been professional and business-like with this purchase and previous ones.

Sales

The staff at the Centre were friendly and extremely helpful with advice given.

Sales

The sales person was knowledgable and very attentive, especially in sorting a transfer of a personalised registration. The only downside I would raise is that a similar car was not readily available for a test drive when deciding to place an order.

Sales

Everything was on plan and completed with minimum of fuss.

Sales

Great communication

Sales

Considerable time and effort given by centre staff to facilitate selection and purchase of a new BMW. Centre offers a pleasant environment to do business.