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easy to deal with and all done on time without a fuss
No waiting, service done quickly, and great coffee!!
Staff were very helpful and informative of timescales.
Very helpful with my recent issue.
It took longer than I expected and thoughts J was told, but only a comment and apart from that all very good. Was useful being recommended and having time to consider purchasing a service plan.
Service lady was very helpful
Work was done well and in a timely manner
Usually excellent however on this occasion they were unable to get the connected music app to work. I had resorted to returning the car to the dealership because weeks of calls to the online help team had been unsuccessful in getting it to work!
Unlike Vines, they haven't messed up repeatedly.
Unaware loan car carried a £15 charge. Also it was dirty inside and out.
everything was easy
All aspects completed and car valeted as well.
Connected drive seems to work now
They keep you well informed and everything handled in an efficient way.
Not completely satisfied as trying to juggle my service and MOT dates was not easy and would have required me making several journeys. Eventually the situation was solved by Barons collecting and returning my vehicle.
It took so long to get the car back. I spent around 4 hours on the phone to them, across several days of my annual leave, mostly on hold trying to get answers about progress.
Expensive and car was not cleaned after last service
Happy with Barrons service, but not with BMW. Long wait for a new part for a two week old new car
On collection, after service and MOT, I was given the paperwork, I was not taken through the service and MOT findings. Later, at home, I discovered the mileage of my car was incorrect on the MOT certificate (by 60,000 miles!). Barons rectified this.
Customer Service operative, Laura, goes the extra mile to give great service, and with a very good personal style. The embodiment of great customer service.
It's a shame that the wheel storage is no longer available. Plus, car valet this time was poor.
All points mentioned above
Disappointing communications, Incorrect paperwork and misleading information. However finally resolved satisfactorily.
They did what they said they would do
All completed on time and as required.
Promised a call back when a 118i was available. Two weeks later no call and are looking at other options
Always nice people
Easy to deal with, understood needs, but failed to reset service indicator
All done very satisfactorily, took slightly longer than originally advised.
I did have to phone late in the day to ask if my car was ready. Hence, not quite 5 stars.
Polite prompt and professional service
The service and MOT were fine but the car was supposed to be fully valeted and wasn't - the outside was fine, the cabin not great & they hadn't touched the boot at all. I would have expected better service than this.
Good Service, Price acceptable
The answer is a good and honest response and high mark for a straight forward service
Excellent service. Problems with car fixed first time
The parts required to carry out my booked service were not available at my main dealer and could not be obtained in the six hours or so that I was away in a loan car. This would have meant another visit on another day. Basically nothing was done.
Was told car would be ready early afternoon. Called 1300 not ready. Got call 1435 saying it was ready. Got call a min later saying actually MOT was complete not service told to come in 45 mins. Arrived there 1515 but didn't get car until after 1700
Comprehensive failure to understand what's important in the dealership/customer relationship. Good communication is key, whether it's good news or bad. The absence of communication harms the relationship; frustrating, since it's totally avoidable!
The car was fixed but subsequent communication has been very poor.
Car came back with low tyre pressure after service. The service reminder was not reset after the service. Due for MOT within a month of service. Why could everything not been done at the same time?
Fantastic service, very efficient and helpful staff
Jon Thorne Was a Star from Start to Finish After I told him what I was looking for and Spec he did his Job and now I am driving in the car I was looking for 100%+Service this is my number 4 Car From him and his works Barons Hindhead Thanks to All S.B
Whole transaction was conducted very quickly.
Despite a 'blip' with communication when the vehicle reg was changed prior to purchase, meaning insurance had to be amended on the day, all went well and I love my new car!!
Purchase was done via email and phone
If were had not have been satisfied we would have purchased from a different dealer.
I would have liked the sales team to have followed up on my satisfaction with the car. It had a few minor faults.