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About Barons Hindhead

Our commitment to you is to maintain the highest possible standards at all times.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

As above, I shouldn’t think I have to pay for faults when I’ve bought this car from BMW with a warranty.

Service

Co comment

Service

Service was carried out in good time with information on requires provided throughout. Waiting area is well maintained and clean.

Service

Charlie and the technicians are very good. As is Simon the service manger. Unfortunately certain members of the sevice department are not

Service

Service always excellent.

Service

Would be better if cheaper

Service

They always look after me and that’s why I only go back to them for my next BMW

Service

I always trust what I am told by Barons

Service

Not the best, that is Rybrook of Warwick, but they are moving soon?!

Service

Had some issues with the courtesy cars that should have been easily resolved. I was told the tyre pressure monitors had activated on a lot of cars and was then given one that had warnings on the dash for the same thing!

Service

Barons of Hindhead were most helpful and repaired the car quickly and efficiently.

Service

Only an MOT, but customer service was very good.

Service

Happy overall

Service

GREAT SERVICE

Service

For the forgoing text.

Service

Efficient service, although vehicle was not valeted at the time of the visit.

Service

Very professional teamwork.

Service

Excellent service on the day, but not easy to make the service booking on the phone. It took me several attempts to get through. Once I was dealing with staff at the service centre everything was great.

Service

Excellent customer service from the Service Department at Barons.

Service

All went OK.

Service

Identified and fixed the fault quickly and with no quibbles under warranty.

Service

No complaints, I was looked after very well

Service

My car failed its MOT because the horn did not work. They took it in immediately and rectified the problem within 2 days

Service

Every thing carried out as you would wish, not sure that I really need a video of may car tho!

Service

1. I couldn't understand the service engineer's emailed report. He mumbled and spoke too fast. 2. I requested two new tyres, on the email form attached to the report, but the message didn't get through. I had to leave the car another day

Service

very easy to use, friendly staff and efficient service

Service

Polite, efficient and work completed ahead of time.

Service

Excellent all round service- we’ll done

Service

The problem was dealt with and explained to me.

Service

Solved the problem with a smile!

Service

Reassured by follow up report regarding additional checks carried out at the time of the service.

Service

The in-car notification that tyre pressure was low and the subsequent check and correction by Barons went perfectly.

Service

Friendly, efficient and efficient

Service

Car hired to replace my car was over half an hour late in arriving but the rental charge was waived because of this without me having to raise the issue. Would have given 5 stars if I had not had to wait.

Service

Collection & valet service are good as are waiting facilities. The service work & explanation of what is being done are good.

Service

Attention to deatail was excellent.

Service

See above

Service

Competitive pricing

Service

Very friendly and proffessional staff

Service

All jobs done.

Service

A polite and courteous service.

Service

Booking was easy. Details of service required were clear. Service was completed and notified promptly. Collection was efficient.

Service

The service was fine - the cleaning internal/external of the car (was) average - boot mat wasn't cleaned and I forgot to mention that the petrol cap cable is broken but this wasn't picked up. Marginal stuff but worth feeding back.

Service

Easy to book and get done. However, service indicator wasn’t updated which meant a return visit to get it reset. Apparently the key reader wasn’t working but no one let us know that it hadn’t been done.

Service

Easy to book; well looked after.

Service

Quick response and clear information given

Service

We are accustomed to good and friendly service at Baron's Hindhead, and this time was no exception.

Service

The alloy wheels have corroded and are not fit for purpose. Barons said they would take this up with BMW but never got back to me and have failed to return my calls.

Service

Laura Chapman looks after customers extremely well is very personable and helpful.

Service

Simple to book and prompt turnaround.

Service

Exceeded expectations

Service

The car was collected and returned at the times indicated. The video that was emailed was followed up with a call. The query I had was answered.

Service

Polite and timely responses- clear and helpful communications.

Service

Quality control poor.After taking delivery of the vehicle I identified a rattle/vibration in the engine compartment.The engine housing cover was not refitted properly.In addition the future service/mileage date/figures had not been re-set.

Service

Worked well

Service

I had a coolant leak and they were very busy over the Bank Holiday Weekend but readily accepted my car and check it out as soon as they could. 2 days later the car was returned to me all serviceable. I've been taking my car to Barons for 15 years.

Service

They did what they said they would do

Service

never had any problems

Service

Repair costs of our old BMW 330i (which we bought from Barons) outrageously high. £160 per hour ? Heart surgeons are cheaper.

Service

Everything went to plan

Service

It was easy to book my car in. Drop off and collection were quick and painless.

Service

kept up to date throughout and was efficient reception / collection

Service

Great service from Michael Chapman on service receptionion.My problem with the overall experience was the booking process.I spent 9 mins on the first call just to book my car in and further 8 mins on following day to arrange a diff date - no loan car

Service

Everything was as it should be with the service. The basic hoover and wash is a nice touch but I do wish there was the option to pay for a full valet while it's in

Service

When I got my car home I noticed that the drivers seat was very dirty from someone getting into the car without a seat cover. I have cream leather which i keep clean. When I took it back the assistant did get it cleaned, but there was no apology.

Service

Service staff were very helpful and pleasant to deal with. Only small problem was that a packaging box we wished to retain was lost.

Service

Stress free.

Sales

Friendly, accommodating, always willing to help.

Sales

Over the years I have got to know the two sales staff very well. They make my visit an experience to cherish because they are so committed to making the customer feel special. They take a pride in helping me to build up the right spec for my purchase

Sales

As above. Oliver Woodgate made the whole process enjoyable , exciting , easy and a really pleasurable experience . There was no pressure - he was totally professional,listened and guided us expertly through the various choices . Exceeded expectations

Sales

Everything went very smoothly.

Sales

I could not find fault with any aspect of the service.

Sales

Was very satisfied with bmw and how they are dealing with the scratches on my new car.

Sales

Very easy to deal with, quick knowledgable and not too pushy

Sales

Staff at my local dealership made it for me. Very friendly, helpful and knowledgeable - great team.

Sales

Good service from Jon and Ben.

Sales

Continually appraised of delivery status for car

Sales

Having purchased a new BMW from Barons previously, their attention to detail is second to none. When the times comes to make a decision regarding my BMW, I will definitely be going to Barons.