Facility available to have one's car collected from home and returned the same day. Pleasant member of staff collecting vehicle.
Well it was booked in to be fixed or fault rectified and yes stil not fixed.
poor communication on progress
Work was carried out excellent standard
Prompt service. Staff that went the extra mile.
Quick, polite and efficient.
Awaiting some feedback from service assistant since my service.
Damage was caused to my wheel when changing the tyres. Had to have a loan car for 9 days. When picked up the car it had not been cleaned. I had to go to a car washing centre and pay £15
Recall seemed to be dealt with but I mentioned a stuttering I was experiencing and that couldn't be resolved or recognised in a test drive, although I feel it ALL the time?
Polite and knowledgable and fair with cost
I had a rattling noise from the area behind the glove box, which I am very thankful was fixed.
It turned out that a wire was broken in a sensor and so the messages that the car had given me were incorrect.
Excellent valeting service. Kept me informed throughout day.
Easy booking process and friendly. Would have been 5 stars if that opened before 08:00. Need a 7:30 start like other dealers
No, problems, everything was efficient and the lady on the service desk was extremely helpful.
Telephones were not answered, feedback was not promised as requested and the "fix" has not worked despite a significant outlay.
Your new telephone system is appalling with the overflow service being poor. It took three days for me to be called back. Your previous system was much better and talking to people is really what it's all about!. The service itself was fantastic...
Video of wheel was not clearly explained
Great to get an okay on most things then you missed advising me with regard to tyre wear and suggesting I replace the fuel filler cap at £29 + vat just because the string is broken, .........
Could have updated me prior to 5.30 so I would have got my car back same day Also made me wait for them to put fuel in the courtesy car. However the guy only put about £10 in a 340i so that didn't cover the day so I had to fill up again in a day
Marked down slightly due to delay in completing work
very good customer service from Andrew Stepney, knows the product inside out
Rapid wear of discs/pads and cost
They were helpful & courteous. You felt like a human and not just another customer. The work was carried out as requested & I am pleased with fitting of the dash cam system. Hindhead is not a local dealer and thankfully went there on recommendation.
Brought X3 in for recall to replace part that could cause fire. Arranged days before. At end of day I was told that you didnt have the part and you would have to keep it another day. I think you should have ensured you had the part before I came in.
Appalling service from Barons BMW
Good experience. However, I tried to call several times over a period of 1 hr for an update on progress but got no answer.
Problem was diagnosed and fixed. They had agreed to call to discuss the findings and remedy before proceeding but his was not done. The repairs however were under £50 so not extortionate.
Most points covered very well
The service was carried out on 17th July. The fault message "oil level above maximum" appeared wed 21st. I called next day was told 29th. Took the car in at 8.am. Andrew said" could be caused by unburnt fuel diluting sump oil" Great..
Efficient clean and carried out on time a promised
It's always a bit of a struggle to get the fixed price servicing Bmw addvertise
Everything went smoothly at every level. Impressive.
It took rather longer than expected to complete the repair. I was however kept informed at all times.
The car was due to be collected on 19th of the month and will now not be ready until 25th. There was no offer of a courtesy car even though the delay was down to BMW and I've also received no feedback re the outcome of my vehicle health check.
Excellent service advisor : Laura Chapman
Excellent service advisor - Laura Chapman
The arrangement for the supply of a hire car was good and appreciated.However I had to wait quite some time for my car to be returned -awaiting the spare part from Stuttgart and fitting the car into the busy workshop schedule.
The works were quickly booked in with the car collected and returned to my home having been cleaned as well.
The service was completed in the expected time and the price was less than anticipated. Staff were friendly. A follow up phone query I had concerning the iDrive electronic service history was dealt with promptly and efficiently.
Excellent courteous service at a reasonable price
Cannot fault the service and waiting area's
my 3 Series needed a new run flat tyre, due to picking up a nail. Barons were unable to supply this so I had to go to another business
I have no complaints regarding which I would expect from a BMW franchise
Friendly professional easy to deal with
The service experience couldn't be faulted - it was excellent
Introduction as to what would be carried out. And full explanation after completion.
Good, honest advice; no sales pressure; responded quickly to enquiries; very approachable and knowledgeable team - exactly how I would wish a car buying experience to be.
It all went smoothly and to plan
Attentive service by the dealer sales team
It would have been 5 stars had the car been ready at the agreed time. There was an hour or so of delay, as there were a number of cars going out tduring which I was kept informed and plied with coffee, and the tank was filled right up as compensation
I purchased the car but was leaving immediately for a holiday so could not collect it. It was delivered to my house whilst I was away
We were impressed by the professionalism of the salesman, Chris Laycock and this was a key factor in our immediately placing an order.
Barons Hindhead
Surrey
