As above, I shouldnt think I have to pay for faults when Ive bought this car from BMW with a warranty.
Service was carried out in good time with information on requires provided throughout. Waiting area is well maintained and clean.
Charlie and the technicians are very good. As is Simon the service manger. Unfortunately certain members of the sevice department are not
Service always excellent.
Would be better if cheaper
They always look after me and thats why I only go back to them for my next BMW
I always trust what I am told by Barons
Not the best, that is Rybrook of Warwick, but they are moving soon?!
Had some issues with the courtesy cars that should have been easily resolved. I was told the tyre pressure monitors had activated on a lot of cars and was then given one that had warnings on the dash for the same thing!
Barons of Hindhead were most helpful and repaired the car quickly and efficiently.
Only an MOT, but customer service was very good.
Efficient service, although vehicle was not valeted at the time of the visit.
Very professional teamwork.
Excellent service on the day, but not easy to make the service booking on the phone. It took me several attempts to get through. Once I was dealing with staff at the service centre everything was great.
Excellent customer service from the Service Department at Barons.
Identified and fixed the fault quickly and with no quibbles under warranty.
No complaints, I was looked after very well
My car failed its MOT because the horn did not work. They took it in immediately and rectified the problem within 2 days
Every thing carried out as you would wish, not sure that I really need a video of may car tho!
1. I couldn't understand the service engineer's emailed report. He mumbled and spoke too fast. 2. I requested two new tyres, on the email form attached to the report, but the message didn't get through. I had to leave the car another day
very easy to use, friendly staff and efficient service
Polite, efficient and work completed ahead of time.
Excellent all round service- well done
The problem was dealt with and explained to me.
Solved the problem with a smile!
Reassured by follow up report regarding additional checks carried out at the time of the service.
The in-car notification that tyre pressure was low and the subsequent check and correction by Barons went perfectly.
Friendly, efficient and efficient
Car hired to replace my car was over half an hour late in arriving but the rental charge was waived because of this without me having to raise the issue. Would have given 5 stars if I had not had to wait.
Collection & valet service are good as are waiting facilities. The service work & explanation of what is being done are good.
Attention to deatail was excellent.
Very friendly and proffessional staff
A polite and courteous service.
Booking was easy. Details of service required were clear. Service was completed and notified promptly. Collection was efficient.
The service was fine - the cleaning internal/external of the car (was) average - boot mat wasn't cleaned and I forgot to mention that the petrol cap cable is broken but this wasn't picked up. Marginal stuff but worth feeding back.
Easy to book and get done. However, service indicator wasnt updated which meant a return visit to get it reset. Apparently the key reader wasnt working but no one let us know that it hadnt been done.
Easy to book; well looked after.
Quick response and clear information given
We are accustomed to good and friendly service at Baron's Hindhead, and this time was no exception.
The alloy wheels have corroded and are not fit for purpose. Barons said they would take this up with BMW but never got back to me and have failed to return my calls.
Laura Chapman looks after customers extremely well is very personable and helpful.
Simple to book and prompt turnaround.
The car was collected and returned at the times indicated. The video that was emailed was followed up with a call. The query I had was answered.
Polite and timely responses- clear and helpful communications.
Quality control poor.After taking delivery of the vehicle I identified a rattle/vibration in the engine compartment.The engine housing cover was not refitted properly.In addition the future service/mileage date/figures had not been re-set.
I had a coolant leak and they were very busy over the Bank Holiday Weekend but readily accepted my car and check it out as soon as they could. 2 days later the car was returned to me all serviceable. I've been taking my car to Barons for 15 years.
They did what they said they would do
Repair costs of our old BMW 330i (which we bought from Barons) outrageously high. £160 per hour ? Heart surgeons are cheaper.
It was easy to book my car in. Drop off and collection were quick and painless.
kept up to date throughout and was efficient reception / collection
Great service from Michael Chapman on service receptionion.My problem with the overall experience was the booking process.I spent 9 mins on the first call just to book my car in and further 8 mins on following day to arrange a diff date - no loan car
Everything was as it should be with the service. The basic hoover and wash is a nice touch but I do wish there was the option to pay for a full valet while it's in
When I got my car home I noticed that the drivers seat was very dirty from someone getting into the car without a seat cover. I have cream leather which i keep clean. When I took it back the assistant did get it cleaned, but there was no apology.
Service staff were very helpful and pleasant to deal with. Only small problem was that a packaging box we wished to retain was lost.
Friendly, accommodating, always willing to help.
Over the years I have got to know the two sales staff very well. They make my visit an experience to cherish because they are so committed to making the customer feel special. They take a pride in helping me to build up the right spec for my purchase
As above. Oliver Woodgate made the whole process enjoyable , exciting , easy and a really pleasurable experience . There was no pressure - he was totally professional,listened and guided us expertly through the various choices . Exceeded expectations
Everything went very smoothly.
I could not find fault with any aspect of the service.
Was very satisfied with bmw and how they are dealing with the scratches on my new car.
Very easy to deal with, quick knowledgable and not too pushy
Staff at my local dealership made it for me. Very friendly, helpful and knowledgeable - great team.
Good service from Jon and Ben.
Continually appraised of delivery status for car
Having purchased a new BMW from Barons previously, their attention to detail is second to none. When the times comes to make a decision regarding my BMW, I will definitely be going to Barons.
Barons Hindhead
Surrey
