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Didnt update the service history on the vehicles computer!
This visit was to correct a cosmetic issue that was caused by the sub contract valet company who were permitted to correct the issue without supervision from BaronsBarons service pricing is excessive compared to other BMW centres!!
Everything was done quickly, I was kept informed and the car was returned clean and ready to go. The price was also reasonable.
See 5 stars above
Friendly, open and let me know what they can and can't do for me
Excellent staff who are knowledgable to deal with issues and questions.
Barons do not have adequate servicing facilities, they have too much work
Done on time, no hassle, car collected and returned pleasantly
Will have to go back for balance of work
Could have been a little more welcoming when I arrived.
Pro-active call to check an item, which we agreed to exclude this time. Collection and return included.
Car was ready on time and nice and clean
Easy to book service time slot.Work was completed in a timely way and issues resolved.
given the above, they returned he car to me, it was clean and tidy.
Call centre booking error was corrected without fuss on my arrival at Hindhead and my car serviced and valeted to my complete satisfaction while I waited.
A brake sensor, fitted by Barons in January, had broken (probably because it was not fitted properly). I was only told about this when I came to collect. I was then offered a free re-fit (re-booking etc etc). It should just have been re-fiited then!
Quality band helpfulness
I trust you.
Good service as ever. Polite & helpful
No fuss, pleasant wait with coffee and a clean car at the end
All as expected
They collected my car and returned at the agreed times
Rang to advise that no problems with the car and that it would be returned very shortly.
Everything completed satisfactorily and good communication ( once I had managed to get through on the telephone lines ).
Polite and knowledgeable staff
Reliable booking procedure, helpful advice and excellent communication of the technical issues. Overall friendly service.
Everybody was very polite and helpful, answered any questions positively and did everything they said they would.
It was a simple oil change so not much of a test. Laura was helpful afterwards
They did what was asked - professionally!
The work is carried out to a very high standard and any problems or upcoming events are advised so as to keep the car in good running order.
They provided me with what it said on the tin and did not charge for any hidden extras
I was given a courtesy car the rusty brake discs on my 1 month old car were treated and the sales team helped to make the driving experience better
They did the job required well but would have got a completely satisfied if I didn't have to adjust my seating when the car was returned to me.
The car was immaculate on collection.
Easy to book appointment and everything donme on time with minimum fuss.
Unusually, there were problems. The booking service failed, the necessary parts weren't delivered for weeks and weeks and there were consequent delays. Although the service team did their best to cope with these problems this was a systemic failure.
Because the advisory information given was incorrect, when the vehicle went for it's MOT then 2 x driveshaft gators were needed and not one and it was the outside one's and not the front, offside inner gator
Convenient booking time, great service, all done quickly
Would have been 5 stars, if the service had been quicker (oil change and micro filter). I was booked in on a while you wait service and it was about 2.5 hours which is a long time just for oil & filter.No progress update or explanation given either!
Work done as agreed - no complaints
Technically good; price ludicrous
Vert satisfied. I must admit I was expecting the car to be cleaned but it wasnt that dirty anyway so I guess they thought it didnt need it.
Good communication from start to finish and they are keen to resolve any issues
Friendly and courteous staff
They did everything necessary within a reasonable timescale
All staff helpful and the collection service was great help.
Customer service and staff contact is always excellent
This was a recall issue. It was completed on time and did not cost me anything.
Car collected and delivered after service completion in a clean condition and kept informed of technical matters during service.
Good service and friendly staff
Always helpful, friendly and efficient
I had three calls before 8.00 am to advise the car would be collected early a message should have been left on the first call. There was someone ill at home that was woken by these unnecessary calls.
Everything is working fine.
No problems . Good Communication
Reception of vehicle, explanation of work and return were all carried out courtiousely and efficiently.
Cleaned and hoovered my car in the time also
As above very good customer service - car ready on time and valeted - staff very knowledgeable
See above - good service, always fit me in, always explain what they've done, and what might need doing that I need to monitor
Service as always first class
A very prompt service with a cleaned car at the end of it.
No problems dropping off or collecting the car and did not have to wait.
Friendly staff, very informative
Excellent waiting environment. Punctual thorough service
Easy booking; everything carried out as requested
The service included 2 Quality Updates. I discovered that these had removed all my presets, preferences & the entire Address Book. I had taken a long time to put these in place - some while traveling elsewhere & can only be replaced @ those locations
I have had lesser experiences elsewhere. Barons come with a decent rep. I now know why.
Good service as usual, no issues.
Checked battery was OK as requested then washed and cleaned car
Not at all happy with the interaction with Barons on this occasion. However on previous occasions I have had nothing but praise for the level of service.
Very pleased. The salesman was very professional and always knew the answers to my questions and extremely helpful throughout the whole experience.
I was given an excellent service by Jon Thorne and his colleagues who explained all the features of the car to me and generally were very helpful.
See above comments. Delivery was an easy hand over.
Excellent service, honest advice and sympathetic to my individual preferences. Also very important no high pressure sales talk or attempted upselling of things I didn't want.
Super responsive Extremely quick turnaround
Excellent service, all questions answered, sensible discount, car delivered ahead of schedule and before expiring PCP ended.
A comfortable and friendly environment that made us feel welcome
Helpful, pleasant, experienced sales personnel who kept me informed.
In particular the salesman who dealt with us (Jon Thorne) has always been professional and business-like with this purchase and previous ones.
The staff at the Centre were friendly and extremely helpful with advice given.
The sales person was knowledgable and very attentive, especially in sorting a transfer of a personalised registration. The only downside I would raise is that a similar car was not readily available for a test drive when deciding to place an order.
Everything was on plan and completed with minimum of fuss.
Considerable time and effort given by centre staff to facilitate selection and purchase of a new BMW. Centre offers a pleasant environment to do business.