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About Barons Hindhead

Our commitment to you is to maintain the highest possible standards at all times.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Their customer service was very good ... BUT why did I need the service at all? You did not replace any items at all?! Whats is the point of an observation service?Only so the dealership can try to sell me items I don't need! Thats what an MOT IS 4.

Service

The person who picked up the car was not polite.

Service

Friendly, helpful staff. Service work fully completed on time.

Service

Very personal touch, always communicative and brilliant customer service provided.

Service

Chris Laycock and Oliver Woodage were extremely helpful in every part of the buying process.

Service

My original booking for a minor repair and MOT prior to trailing in the car omitted the MOT. This delayed the absence from 5 to 8 day. A further 4 day's delay was caused by you damaging my car while in your care and the necessary repair work.

Service

I have no issues with the quality of work carried out. I do not need a video of the service, I get the same info from the documentation provided. Why charge for screen wash when it was full on arrival? Leads to higher charges than necessary.

Service

Curtesy car not cleaned. Apology given.

Service

Because still have one item waiting to be fixed

Service

Efficient service and difficult to fault.

Service

They didn't fit a part to my car, saying it was wrong, but we confirmed it was the correct part as I was leaving meaning I now need to arrange a new visit.

Service

Efficient and professional

Service

Problem diagnosed as a faulty sensor but sensor not changed as software upgrade being tried first so may require a repeat visit.

Service

Appointment was straightforward to make and work was carried out to plan. Appointment reminder both by phone and email very useful.

Service

Easy process & very quick

Service

happy no problems

Service

Service and MOT carried out as expected

Service

I check and top up my windscreen washer fluid very regularly with BMW washer fluid, but on a service they always charge me £3-75 +vat for 1 Litre of fluid which when diluted goes a long way there's no way they use that amount in my washer container.

Service

Everything dealt with extremely well.

Service

Very helpful

Service

Car ready at time promised , serviced and Mot done and car cleaned and looking good.

Service

This service went fine - no problems; courtesy car was excellent; and my car was returned very clean.

Service

Laura was an attentive servicing advisor and support our needs around timings and to the specific elements of the work needed.

Service

barrons reported to Auto Protect that a repair wanted a new rear bumper at a cost of over £1200 yet another repairer said it could be repaired at a cost of just £600, now that Barrons said it needed a new bumper Auto Protect wont pay for the repair

Service

Baron's service has been faultless since I became a customer in 2000. Knowledge and friendly staff.

Service

The experience is usually good. You don't have to wait long and overall we were well looked after.

Service

Very happy

Service

Current efforts to resolve an ongoing problem have not been totally successful but the service team are booking the car in again and I am satisfied they will keep going to achieve a completely satisfactory result.

Service

I was completely satisfied with everything but having had a service recently was astounded to find the warning come up that my tyre pressures were 1.8bar all round and not 2.2 that I set them on. Surely tyre pressures are part of the service check?

Service

Andrew in the service Department always helpful, at BMW Hindhead, service first class too.

Service

Highly trained service staff

Service

The service expereince was good. I liked the inspection video, which was not being done when I last had a car serviced there. One poor aspect is that I couldn't arrange to have an outstanding noise issue looked at due to the set time allocated.

Service

1 star lost as my car was cleaner when it went in than after they washed it. Maybe I'm a bit OCD about washing my car!!!

Service

Prompt handling by staff. Efficiently done and completed on time

Service

The service person I dealt with, Laura Chapman, was extremely helpful and pleasant to deal with

Service

The team at Barons always look after me

Service

I used the FastLane service for a recent MOT. Everyone was very friendly, and I will was able to work in the customer lounge while the MOT was completed.

Service

problem sorted

Service

As above, and because I knew when booking my car in that the recal parts would not be available on 5th January. I believe I was told an untruthful account of when this recal was first announced, and that the non availability of those parts was used

Service

Gave car in for a boot lock change which was booked well in advance, however I found out in the afternoon that the part had not arrived, so it would need to be at Hindhead for another day. Why didn't they order part at time of booking (1 month ago)?

Service

The communication between different departments was excellent, working together to achieve a common goal.

Service

The team understood my needs, even though it took them a while and the intervention of the business manager.

Service

They looked after me well

Service

As mentioned above -approach to customer care

Service

Barons have a shortage of Mechanics.I have a knocking noise in the rear (sounds like a suspension part). I asked the Garage to inspect it during the 20,000 mile service. They were too busy and asked I make another appointment.

Service

Everything was done as expected

Service

Although I was treated fairly by sales dep’t with decent loan vehicle for 2nd visit with same problem, I was very disappointed at being charged to re-look at the problem. I would have booked into local dealer had I known this saving me lots of time.

Service

Did a good job

Service

Professional, quick and thorough. Comfortable to hang out at show room whilst waiting.

Service

Simple and straightforward. No nonsense polite service.

Sales

Solid product and German reputed brand, making the customer feel at ease, trained persionnel able to adapt to any circumstance

Sales

Barons Hindehead is like a day out. I love my cars and look forward to going there for the atmosphere and general feel of the place. I will use this dealership for all my servicing needs as well as renewals

Sales

Very happy with our new car in spite of wanting the X1 , - which is no longer 4 wheel drive. So had to have the X3 which is really too big for around town. Also heads up no longer has speed limit on display.

Sales

See above. Very well looked after by very experienced salesman at Barons. Highly recommended to others already.

Sales

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