Barons Hindhead Star Rating
Sales
20 comments from 57 reviews
Service
45 comments from 116 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"The fault could not found, the customer had to pay £50 diagnostic fee. The warning light appears and then disappears. There is also a problem with parts availability.5"
"The staff were helpful. The driver at dealership assisted me with refreshments and power to my laptop."
"2 days after MOT radiator seixed up, overheated"
"Excellent in every way."
"Very friendly service and work carried out was great, just battery problem as described before still not satisfied with."
"Service light left on, Oil change light on,Greasy handmarks inside door."
"More than happy"
"Dealership never called to update me about progress. I had to keep on calling. I lost the Easter Weekend, because my car was not ready as promised. Service indicator was not switched off."
"Would have helped to know about the recall issue before coming in to get tyres changed"
"They are more friendly than they used to be."
"Always been excellent."
"excellent service"
"Friendly and helpful."
"Good service, friendly staff"
"Very amenable, make me feel welcome. Service took a little longer than expected as they also did a recall job so as a courtesy they delivered the car back to me."
"The gave me the wrong headlight bulb - Poor communication and this inconvenienced me"
"Service not recorded in book"
"Better than ever"
"I also recieved a complete clean and valeting at no cost to myself"
"Very good Dealership but I paid £20 for a clean, but it wasn't as clean as I would have liked."
"Efficient, polite, friendly."
"1st service on car and 1st class service from Barons"
"Profesional and friendly - very warm atmosphere"
"The service is very good."
"The mechanics were unable to fix our car by Easter. We rented one because we had to go to Torquay. Also, I was told oil was at a low mark and would be filled up at 20. I said I'l fill it up, but it turned out to be 80 full so it was not true."
"Poor and inaccurate passage of information. Slow service. Failure to support my needs when vehicle failure was identified resulting in cancelation of personal matters affecting my family."
"A really good experience."
"Great experience from moment I called them to book, to collection following service"
"Complimentary 'pot hole' check of vehicle, tyres, wheels, suspension and shock absorbers. I waited for vehicle at the dealership. Facilities excellent for customer, free wi fi, newspapers, hot and cold drinks. Comfortable rest area."
"Barons are always good at customer service"
"i booked the car in for the rear wiper not working under warranty and discovered the tyres needed replacing. on reaching the dealers i was told the wiper could be replaced but the tyres could not before closing time. the wiper was completed ."
"Customer service was ok, however... the so called courtesy car provided was a disaster dirty, less in class then my own car they provided a basic mini vs my 320d and it costed me 25 for one day Very unhappy."
"They're brilliant."
"Wanted to book my MOT in early December for the first week in January and was told no because they didn't have a diary, not acceptable"
"Everything was good at the dealership."
"I had to wait 25 minutes for the courtesy car to be ready, the service book was not stamped and the onboard system was not reset."
"i am very happy"
"Very helpful."
"Very polite friendly and professional."
"I thought the service was pleasent."
"Fault reappeared twice after repair and different diagnosis the 2nd time, feel very unsure how necessary original repair was."
"excelent attention from service advisor Angus Nevill service manager Graham Bishop ."
"Job completed earlier than predicted. Costs were as expected, so all good, with no nasty surprises."
"The vehicle was not ready when expected and had to find my own way home."
"I found Ian Bremner more helpful than the the other service guys and Graham the service manager very helpful."
1 Series 3-Door (2012)
116d ED 3-door (2012)
1 Series 5-Door
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
1 Series M135i (2012)
3 Series Saloon (2012)
The BMW 320d ED
3 Series Touring (2012)
3 Series Coupé
3 Series Convertible
3 Series Gran Turismo
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4 (2013)
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
M6 Gran Coupé (2013)
X5 M (2012)
X6 M (2012)
M Experience
ActiveHybrid 3
ActiveHybrid 5
ActiveHybrid 7
"Fantastic at all levels"
"Oliver yew salesman was a credit to your brand throughout outstanding service from him"
"Every effort was made to ensure satisfaction."
"Exemplary professionalism throughout"
"Jon at Barons of Hindhead was first rate. He guided me through the sales process with informative confidence, with regular factory updates, and a thorough handover on collection."
"Oliver Woodage gives excellent personal service at Barons Hindhead."
"Barons Hindhead sales dept have always been a pleasure to deal with. I have known them for over 12 years and I would recommend."
"What an enjoyable experience to buy my latest car from Barons. From initial contact with receptionists Patsy Tracey, then my dealings with Jon Thorne. All highly professional, friendly and a pleasure from start to finish. Forget 5 5 its 10 5"
"Perfect service in every aspect Simon Volpe is a pleasure to deal with"
"The sales person was extremely knowledgable about products and kept us informed at all times regarding the progress of our order"
"Totally happy."
"Perfect"
"The chap we dealt with Simon was superb, the lady there was there was very welcoming."
"Simon was really good."
"I had a very good experience with the dealership. Jon Thorne was helpful and professional throughout. There was a long waiting time between the order and delivery of my vehicle but he kept me regularly updated on progress without prompting"
"The salesperson was extremely help and knew the BMW product also professional."
"Barons of Hindhead is 55 miles from where I live, but I choose to do business with them becuase without exception the team and Simon Volpe in particular have always shown me and my family the utmost courtesy. It seems nothing is too much trouble"
"Very good service by Barons. Have used them before and will use them again."
"First class service from Barons and an attention to detail especially in terms of the test drive which was really impressive."
"Good exchange price on my car, Very knowlegeable sales executive. Delighted with my purchase and will return to Barons again."