Barons Hindhead Star Rating
Sales
18 comments from 37 reviews
Service
44 comments from 139 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"My car was due an MOT. It has very low mileage and a service was not due for some time. However I was told it needed a brake fluid change and was persuaded to have it done. It cost me 144 and I very much doubt if anything needed doing to the car."
"Following diagnosis problem solved on second visit, always receive excellent service and a nice clean car"
"they are very good superb service"
"I had to take my BMW back for another reason."
"Very good service from the dealership"
"I felt they tryed to sell work that didnt need doing, I went for bulbs and they said the break pads and disks needed to be changed (the car said they were fine) they said the tires needed to be changed, they were over the legal level,"
"Asked for BMW Makeover and cried when I picked the car up. it was dirty and not hoovered out. They had not explained what the makeover was. I paid 20 and they didn't offer me my money back. They offered to clean it but I was in too much of a hurry"
"Lack of communication, telephone access to staff. No detailed report of work provided."
"I have use Barons of Hindhead for years.The only think i would like to see again as part is to be given a BMW replacement and not a MINI"
"Prompt, friendly and efficient service. Everything undertaken as expected. Comfortable waiting area with wifi access."
"Helpful, friendly with a good level of knowledge and well trained."
"First class service, would not go anywhere else"
"The car was suffering spurious alarms when locked. The first visit identified the issue but the fix was not successful. A second visit no charge was successful."
"Car needed to be returned after having all day and being told if I had waited only 1 hour needed for service"
"The technical explanation given was 1st class."
"Poor diagnosis and rectification of problem increasing noise from rear of the car.After spending 1600 to install new differential noise still present . Eventually found to be FRONT wheel bearings further cost of 600.Was new diff really required"
"They acted very well - ad-hoc visit - and they fitted it in for me."
"When I popped in informally one of the service reps was extremely helpful. However I walked away from my expensive service feeling a bit ripped off as several very minor points were mentioned but nothing done about them"
"Very helpful and friendly"
"It all went very smoothly."
"Thanks for picking the vehicle up and the valet"
"A very good customer experience for my engine oil and filter service."
"what service...a complete nightmare in fact I will no longer be useing there service team treated as if I owned a FORD"
"Its almost perfect but not quite there. and the work could have been explained better good visit in all. it took 3 min to find my paper work ."
"excellnet service"
"I think that the prices charged by the dealership are ridiculous."
"I booked my car in for a service but when I dropped it off, I was not asked if I had any problems I wished to be resolved"
"The overall experience is good"
"I wasn't impressed with the service i received from the dealership on this occassion."
"Excellent service as usual."
"They even serve good coffee, what more can you ask for."
"The repair to one of the reversing detectors was scheduled for an hour I told them I was in a hurry and was asked with about 10 mins to go if I wanted the car cleaned. After 25 mins they said it's done I went outside to find it had not"
"They're always very polite, courteous, and helpful."
"Very helpful throughout and good communication"
"took three visits to asertain what the problem was."
"Generally all service has been excellent but on this visit I didn't appreciate the way I was spoke to at times and also being asked to give a good review to your customer services team I thought was unprofessional. Maybe I didn't think it was deserve"
"I chose Barons when I purchased my Car as I received offhand treatment from another BMW outlet.Good action"
"Staff friendly,Helpful,and told you what was going on about your car,Coffee,Papers Internet where at hand if needed."
"They're very good and can't do enough for you. Jonathon Thorne is particul;ar helpful and always rings back when he says he will."
"My car had to come in twice due to an engine misfire problem,it was not a service .Although the dealer thought the first visit had cured the problem it had not.They were responsive efficientin dealing with he fault as soon s it occured ."
"Service started on time good communciation able to relax in pleasant surroundings whilst my car was serviced"
"Very good service, car collected and delivered"
"Barons continue to provide excellent service"
"I had a problem with the mobile phone cradle which was dealt with swiftly and efficiently."
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Welcoming and professional"
"Barons was outstanding in every way"
"Extremely impressed by the service given by Oliver Woodage who was patient, courteous and helpful throughout."
"The car was a birthday suprise,so maximum support and discretion was needed from Barons Hindhead which they carried out superbly ."
"AS BEFORE EXCELLENT."
"The dealership was brilliant but I'm extremely disappointed with the BMW website on mobile phones. I wasted money buying a handset nokia C1 which I was led to believe had a cradle for the bluetooth phone but didn't. I wasted my money."
"The manner in which Simon dealt with my purchase was very relaxed yet professional. It is not easy to walk into a showroom with the intention of buying a car without trepidation of a 'hard' sales talk pitch. Simon never gave me that impression."
"Although the salesman dealt with was obviously gaining in experience, he could not be faulted for his endeavour and customer care attitude."
"Attentive and professional"
"The salesman and staff were excellent."
"The motor trade can be a depressing experience. Barons John Thorne in particular, is a Million Miles away from the Norm . Johns professionalism enthusiasm care made my purchase a joy delight from start to finish"
"I was very impressed with the service recieved from the Salesman Joe Robins. Joe worked really hard to ensure he found me the right deal."
"We were very satisfied with the service we received. All the staff were extremely friendly and helpful throughout the sales process."
"Again the serivce provided has been first class...very reassuring."
"Totally satisfied and very refreshing to experience a dealer that expressed they valued the customers business"
"It was an absolute pleasure to have Barons sales person Mr Jon Thorne handle the purchase of my new BMW. He was very professional in his manner and kept me well informed throughout the process."
"Great service from Simon at Barons, he kept me fully updated on delivery, met all my requests for vehicle acceptance and made the entire experience a pleasure. Fantastic service to a demanding customer."
"Exceptional salesman"