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About Barons Hindhead

Our commitment to you is to maintain the highest possible standards at all times.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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BMW i3 Service Inclusive

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Trainee Bodyshop Estimator

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Weekend Receptionist

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Sales Administrator

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Sales Executive

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

You did all that was expected of you and more

Service

Happy with the warranty work carried out, but disappointed that work to unblock washer jets wasn't covered by warranty. I've had problems with blocked washer jets on past BMWs, but I've never experienced it with any other cars I've owned.

Service

A safety upgrade, condition check and MOT test were carried out and the car cleaned before being returned to me the same day. I paid only for the MOT. I cannot fault this service experience.

Service

Completed on time, but expensive

Service

The member of staff dealt with (Laura I think) was really helpful, when I needed to shift away from all day / courtesy car to a while-you wait service. All done within 1 hr. Thanks!

Service

Excellent service, courtesy car provided,

Service

Just the best

Service

As above - went smoothly. We got sent a video of the warrenty issue that was due to be fixed that put my mind at rest, as I was given back my car after service with a very noisy exhaust which was concerning. looking at vid helped reassure me

Service

Because there was nothing wrong with it

Service

See above

Service

My visit to BMW Hindhead was handled very smoothly and profesionally

Service

Staff efficient, work completed on time

Service

They did a good job and communicated with me very well

Service

See above

Service

See above, however I don't see some of the old familiar faces anymore.

Service

Very positive helpful response

Service

Always great service and I have been a customer of Barons for the past 30 years!

Service

When I booked my car in I explained that I needed it back at 2pm. I dropped the car off at 8.30am and again reitterated that I needed the car at 2pm. I went to collect it at 2.30pm and was told it wasn't ready and I had to wait another hour. Poor.

Service

Happy with customer service standards and price. Excellent.

Service

.

Service

see above

Service

Very good, not least as you managed to get cost of failed suspension covered by BMW centre. Other service items completed satisfactorily.

Service

Just a feeling that there was something not fully reaching total satisfaction.

Service

My answer speaks for itself

Service

Booked in while I wait for first free service, drove out in nice clean car hour and a half later, can't expect more!

Service

Everything was explained about what was taking place and was kept advised about the progress.

Service

From walking through the door the service is always the same, you are made to feel welcome whether you are buying a car, having a service or just buying a nut and bolt from the parts department!

Service

Andrew- my service advisor , provided outstanding service

Service

they are 100% committed to giving great customer service

Service

Done quickly and competently

Service

They sorted the problem with the minimum of fuss and unconvince

Service

Car was in for its first service, staff found a cut in tyre and liaised with tyre insurance provided to get it all fixed. Great service.However the valet of the car wasn't as thorough as I'd have liked - didn't remove ice cream marks from leather

Service

See above

Service

Cannot fault them.

Service

As above - a "so what" attitude

Service

Refer to question 1 above

Service

The service from Barons is always good.

Service

Polite service, finished on time, all work completed

Service

The service was a while you wait which was conducted quickly and efficiently.

Service

The desk service man was helpful, polite & answered my questions as well as explaining what I needed to do re extending my BMW breakdown/emergency cover after 3 years. Took a while to find him on arrival. Coffee machine was on the blink

Service

Straightforward job on a recall - and added bonus of a quick inspection and cleaning.

Service

Personnel always efficient, keep me fully informed and supply video for evidence!Highly professional and well organised!

Service

Servicing and return of car was excellent, communication was less than excellent.I would be happy to share the details as it could and should be better

Service

The accident repair was completed satisfactorily and promptly. The bodyshop manager did all the liaison with the insurance company.

Service

Everything done on time and slightly below budget. Courtesy car as requested.

Service

After the service the front drivers side wheel was making a rubbing sound I called Servicing twice but never received a call back! Eventually I stopped the noise myself by pushing the plate behind the disc? Hopefully the wheel will not fall off!

Service

Willingness to respond quickly to problems and to go the extra mile in solving them

Service

I was very satisfied until my oil light came on 1 hour after leaving the garage as the oil had not been filled up properly,

Service

Service agent very helpful and explained the time factor required

Service

Good service as planned

Service

great service from booking to collection, video of the work being carried out.Just great

Service

Friendly & efficient

Service

Prices for new BMW shock absorber parts are exhorbitant

Service

I have been looking for a part to be replaced in my boot for 2 years. Supposedly there is a note on the computer but as yet each time I go nothing has been done.

Service

Efficient courteous - no complaints

Service

Problem with tyre pressures was the only shortcoming.

Service

Patrick was great really helpful and patient as I know I was quite a demanding customer, but he never let that show. Was made to feel very special the day I picked up my car

Sales

Staff could not be more accommodating.

Sales

Our dealings with BMW Hindehead was excellent from start to finish and Simon Volpe and his team were a pleasure tobdeal with

Sales

everything was explained to my satisfaction, the car was ready at the stated time and date.

Sales

Very patient and helpful staff, ready to negotiate a sensible deal.

Sales

As above

Sales

All was ready, well handled by good customer sales

Sales

Show room a pleasant layout with coffee tea and newspapers available in comfortable seating

Sales

The sales staff were friendly and knowledgeable. Particularly impressed that roof bars for car could be ordered and ready to collect on the very same day.Only quibble was that I was not given precise delivery date, even 2 weeks.prior to delivery.

Sales

Good friendly service from my favourite Irishman.

Sales

Fabulous from start to end. They couldn't have done more for me.

Sales

Barons at Hindhead are always really helpful not pushy and come up with a deal that really suited us

Sales

Chris could not have been more helpful - I on the other hand needed to check my wish list more thoroughly!