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About Barons Hindhead

Our commitment to you is to maintain the highest possible standards at all times.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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Sales Executive

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Trainee Bodyshop Estimator

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BMW i3 Service Inclusive

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ROAD TAX CHANGES 01/04/2017

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Paint Technician

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Technician

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Serviced the car on time and returned clean and tidy

Service

Work was completed as scheduled.

Service

Car service and change of wheels all done on time and phone call all done giving me time to walk and collect the car.

Service

There was unnecessary confusion over the booking in of our major service due to incorrect information given to us at the time of booking. After some deliberation they found they were able to fit the service in to their schedule.

Service

Staff were very friendly and kept me informed.

Service

Great customer service

Service

very reliable service if only very expensive

Service

Fortunately the rearrangement of time due to pTyres not being available as originally planned worked well.

Service

They have always done a good job. If ever I have complained about something then I can't remember when or what it was about! I notice though some staff changes, but Simon Volpe who sold me my first e28 in 1993 is still the lead salesman.

Service

Car was in for winter wheel change and I noticed the next day that 2wheels did not have valve covers on, garage sent them through within a couple of days so not a major problem but it’s good not to have to check!

Service

This "service" was an MOT and winter tyre change and all that was done efficiently and on time

Service

As per previous answer. Only gripe would be that the car doesn’t seem to be running quite as efficiently on mileage per tank after service

Service

A proactive, competent and friendly service team - and the whole process was completed as promised ed and on schedule.

Service

Everything I expected was done, apart from changing the cars clock to winter time!Valet so good.

Service

I was as satisfied as I could be...if the service were a bit cheaper I would be a bit more happy!

Service

My car was ready on time with all the work performed.

Service

Excellent service

Service

For the reason stated

Service

No reason not to.

Service

Person who initially dealt with me was quite dismissive of the problem and even offered to switch the sensor off ..... really ???

Service

Nice place to get the service done with a lovely walk in the Devils Punchbowl while I waited. Very friendly staff and dogs welcome.

Service

On arrival I had to stand around for a while waiting to be dealt with as staff were already dealing with customers.However, my presence was acknowledged.

Service

Car went in for brakes and disks, but breaks still make a noise like an old banger when pulling away....

Service

same as my answer in question 1.

Service

The guys at Barons are always very friendly and the service is excellent. I’ve never had any issues with them at all

Service

The team did what they were supposed to do within the agreed timescaE and kept me up to date on progress

Service

I asked a follow up question regarding the safety of my wheel and did NOT receive a reply. Also there was a complete lack of clarity as to what they had done and how successful they had been. The technical report was beyond the savvy....

Service

Works as agreed and as priced. And competitive price too.

Service

The service is good and staff helpful and informative.

Service

No problems. Courteous efficiency always

Service

Friendly arrival, completed on time while I waited. Very efficient service.

Service

Barons of Hindhead has always given me excellent service.

Service

Andrew is extremely knowledgeable and easy to deal with.

Service

No complaints, all very easy. And offered a coffee.

Service

Ran to time, no hitches, no surprises, clean car at the end, and very polite.

Service

I took the car in at the appointed time went for a pleasant but foggy walk on Hindhead common and car was ready when I returned.

Service

All the logistics (booking reminder, timeliness of appointment, feedback on the service itself etc) were business-like and worked efficiently. The service itself was completed on time and seemed professional and effective.

Service

Did just what was requested

Service

was a great customer service. the only thing was that I had to pay for a courtesy car.

Service

All done in good time.

Service

Having moved from Wimbledon to Haslemere recently the personal care & attention is so much better at Barons than my previous experience with Coopers

Service

As above

Service

I did ask your driver to get your body shop to give me an indication of cost for some minor paintwork scratches on the l/h/r wing and on the r/h of the rear bumper. Maybe he forgot? No problem but please let me know if the body shop had a look.

Service

They did everything as requested which included an end of warranty check and an MOT

Service

The staff are friendly, helpful and polite. The work was carried out in a timely manner, and I was kept informed of progress.

Service

Excellent service , fast and friendky

Service

At the same time as the service, I asked for a quote for some body work on the car and had to email and phone a few times to get them to send it. I didnt get the quote until a week later.

Service

Great service from Ian who looked after me

Service

Quick, efficient and friendly.

Service

Efficient and professional as always

Service

Prompt and efficient service.

Service

The staff are always friendly , efficient and caring. They are ready to obtain information and / or give advice without any pressure to purchase.

Service

Customer for more than 20 years . Always helpful

Service

You wanted to Charge £75 more than the local tyre centre for each new tyre

Service

I've never been dissatisfied so cannot mark down.

Service

Work was done and I was advised when it was ready, all on time

Service

Could not ask for anything more.

Service

the issue above was dealt with by the dealer in a very good way as it wasn't their fault

Service

No issues easy to deal with and professional friendly service.

Service

I do not see how they could do better.

Service

They just got on with it.......

Service

see bow above re parts. It took two visits to identify a puncture in the suspension airbag, then no part, then first booking cancelled on the day due to part not arriving.

Service

Everything dealt with most satisfactorily.Outstanding customer service

Service

Well organized , flexible and friendly. Car keeps running smoothly

Service

Good communication, efficient service

Service

They dealt with a difficult situation efficiently and fairly and communicated well throughout.

Service

The customer service was superb both before and during the appointment. The only let down was that I filled in a service request on line and didn't receive a call. Valet a nice touch

Service

I needed to replace both rear tyres from wear on just the inside of the tyre. I asked if it was a camber/alignment issue but was told it was tyre pressure. On further research don't think is correct but was also disappointed at how it was dismissed.

Service

Everything done as requested, received a call regarding a job I thought needed doing, but under inspection didn't. Vehicle returned clean.

Service

as above

Service

Very satisfied except new reflector on nearside rear bumper you fitted came adrift.

Service

Very accommodating staff

Service

Staff are always efficient, courteous and easy to deal with.

Service

People generally on the 'ball'

Service

I have always been looked after. Andrew Torrance in particular goes out of his way to educate me about the process and work being carried out.

Service

Easy to arrange, kept informed, job done

Service

Laura always looks after me very well, always arranges a nice courtesy carvery good communication and explanations

Service

Good service

Sales

Friendly and efficient service. Really flexible test drives. Open negotiation on price.

Sales

great service and friendly and professional

Sales

simon and the team very helpful and knowledgeable

Sales

Everybody who helped me with the purchase of my vehicle was incredibly knowledged on all the details of such; Jon Thorne and his colleagues provided me with much needed help.

Sales

Charlie , Paul and Dan treated me very well from beginning to end

Sales

I’m unhappy with the salesman not showing me all the things it could do, so went back a few days later to be shown how to use it properly by another salesman. I had asked not to have to paintwork treatment, but was charged for it and I think they ha

Sales

I had to wait in the reception area for appointments far longer than I would have expected

Sales

Friendly, informed staff. Not pushy. Made me feel a valued customer.

Sales

This was a fairly quick decision to purchase this car. Everything was delay with both professionally and pleasantly

Sales

I was disappointed that the car owner's handbook did not cover the radio or navigation. However Barons sorted that out for me.

Sales

Consistently excellent service from Simon Volpe at Barons Hindhead.

Sales

Would be completely but service plan not included in sales documents after earlier confirmation. Still waiting for this to one fully confirmed.

Sales

Very satisifed, salesman Jon Thorne in particular was very helpful.

Sales

Easy transaction, Finance and sales were transparent about what was on offer and discounts available, felt they did their up most to look after me and give me a good deal on new car and part Ex.

Sales

Very professional, seemless timing

Sales

As usual I was looked after very well. Negotiation through delivery was perfect.

Sales

The online advertisement for the vehicle in question was out of date. The interest rate had increased and therefore the pricing structure. Apart from this , the purchase went along very smoothly.

Sales

Everything was explained to me thoroughly during both my purchase and delivery visits.

Sales

Came out with a smile on my face and my wife's face after parting with money!

Sales

As above - all good. Friendly, accessible, responsive to my calls and requests - seemed eager and pleased to help at all stages.

Sales

They went to great lengths to find my car as they knew I was without one the delivery and handover was done with care making sure I had no worries about the car the time scale of delivery was exceptional