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About Barons Hindhead

Our commitment to you is to maintain the highest possible standards at all times.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW Help: Recalls

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Gone in 60 Seconds with Eagle Radio

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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Trainee Bodyshop Estimator

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Sales Executive

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Paint Technician

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Technician

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

All as expected

Service

They collected my car and returned at the agreed times

Service

Everything completed satisfactorily and good communication ( once I had managed to get through on the telephone lines ).

Service

Rang to advise that no problems with the car and that it would be returned very shortly.

Service

Polite and knowledgeable staff

Service

Reliable booking procedure, helpful advice and excellent communication of the technical issues. Overall friendly service.

Service

Excellent offer

Service

Everybody was very polite and helpful, answered any questions positively and did everything they said they would.

Service

It was a simple oil change so not much of a test. Laura was helpful afterwards

Service

They did what was asked - professionally!

Service

The work is carried out to a very high standard and any problems or upcoming events are advised so as to keep the car in good running order.

Service

They provided me with what it said on the tin and did not charge for any hidden extras

Service

I was given a courtesy car the rusty brake discs on my 1 month old car were treated and the sales team helped to make the driving experience better

Service

They did the job required well but would have got a completely satisfied if I didn't have to adjust my seating when the car was returned to me.

Service

The car was immaculate on collection.

Service

Easy to book appointment and everything donme on time with minimum fuss.

Service

Because the advisory information given was incorrect, when the vehicle went for it's MOT then 2 x driveshaft gators were needed and not one and it was the outside one's and not the front, offside inner gator

Service

Unusually, there were problems. The booking service failed, the necessary parts weren't delivered for weeks and weeks and there were consequent delays. Although the service team did their best to cope with these problems this was a systemic failure.

Service

Completely satisfied

Service

Convenient booking time, great service, all done quickly

Service

Technically good; price ludicrous

Service

Would have been 5 stars, if the service had been quicker (oil change and micro filter). I was booked in on a while you wait service and it was about 2.5 hours which is a long time just for oil & filter.No progress update or explanation given either!

Service

Work done as agreed - no complaints

Service

Friendly and courteous staff

Service

Good communication from start to finish and they are keen to resolve any issues

Service

Vert satisfied. I must admit I was expecting the car to be cleaned but it wasnt that dirty anyway so I guess they thought it didnt need it.

Service

Customer service and staff contact is always excellent

Service

They did everything necessary within a reasonable timescale

Service

All staff helpful and the collection service was great help.

Service

This was a recall issue. It was completed on time and did not cost me anything.

Service

Car collected and delivered after service completion in a clean condition and kept informed of technical matters during service.

Service

Good service and friendly staff

Service

I had three calls before 8.00 am to advise the car would be collected early a message should have been left on the first call. There was someone ill at home that was woken by these unnecessary calls.

Service

Always helpful, friendly and efficient

Service

Everything is working fine.

Service

No problems . Good Communication

Service

Reception of vehicle, explanation of work and return were all carried out courtiousely and efficiently.

Service

Cleaned and hoovered my car in the time also

Service

As above very good customer service - car ready on time and valeted - staff very knowledgeable

Service

Service as always first class

Service

A very prompt service with a cleaned car at the end of it.

Service

See above - good service, always fit me in, always explain what they've done, and what might need doing that I need to monitor

Service

No problems dropping off or collecting the car and did not have to wait.

Service

Friendly staff, very informative

Service

Easy booking; everything carried out as requested

Service

Excellent waiting environment. Punctual thorough service

Service

The service included 2 Quality Updates. I discovered that these had removed all my presets, preferences & the entire Address Book. I had taken a long time to put these in place - some while traveling elsewhere & can only be replaced @ those locations

Service

Checked battery was OK as requested then washed and cleaned car

Service

I have had lesser experiences elsewhere. Barons come with a decent rep. I now know why.

Service

Good service as usual, no issues.

Service

Not at all happy with the interaction with Barons on this occasion. However on previous occasions I have had nothing but praise for the level of service.

Service

well handled apart from not getting the message to the guys who collected the car about the change of date

Service

Barons of Hindhead offer excellent customer service on all levels. I only wish they would not be so expensive when it comes to servicing the car as I would be happy to always have it serviced there, but it simply does not make financial sense.

Service

Quick efficient service and curtious staff; absolutely no complaints!!

Service

No problems!!

Service

We always have good service from your staff and I like your hot chocolate

Service

So easy and helpful

Service

Good customer service

Service

The only reason I am not fully satisfied is because the servicing costs are high compared my previous Lexus

Service

All work carried out effectively.

Service

Great service, but expensive

Service

Prompt, thorough and on time

Service

Dealt with Michael, upon my arrival my courtesy car (an identical model to mine) was already waiting for me, and the whole exchange process took literally 10 mins. The issue was rectified on the same day, and again the return process took minutes

Service

After spending £500+ on a service + MOT , the car wasn't not even returned washed. I could also see where the technician had left his/her marks inside the car and the side stepping in/out of the car

Service

did what they said they would do

Service

Because I took it in with the sensor for the car breaking system keeps going off when I’m driving, it’s worse when the car has been cleaned, then doesn’t work when the car is dirty. the car told me I had had an accident when I went round a roundab

Service

Very helpful with useful video

Service

Friendly service and the staff remembered me.

Service

See above comments. Delivery was an easy hand over.

Sales

Excellent service, honest advice and sympathetic to my individual preferences. Also very important no high pressure sales talk or attempted upselling of things I didn't want.

Sales

Super responsive Extremely quick turnaround

Sales

Excellent service, all questions answered, sensible discount, car delivered ahead of schedule and before expiring PCP ended.

Sales

A comfortable and friendly environment that made us feel welcome

Sales

Helpful, pleasant, experienced sales personnel who kept me informed.

Sales

In particular the salesman who dealt with us (Jon Thorne) has always been professional and business-like with this purchase and previous ones.

Sales

The staff at the Centre were friendly and extremely helpful with advice given.

Sales

The sales person was knowledgable and very attentive, especially in sorting a transfer of a personalised registration. The only downside I would raise is that a similar car was not readily available for a test drive when deciding to place an order.

Sales

Everything was on plan and completed with minimum of fuss.

Sales

Great communication

Sales

Considerable time and effort given by centre staff to facilitate selection and purchase of a new BMW. Centre offers a pleasant environment to do business.

Sales

The staff were friendly and helpful.My only dissapointment was that the last time i had a new BMW Z3 18 years ago it came with a lovely bouquet which made the whole experience even more special.

Sales

Excellent service from all involved

Sales

Easy process, good deal offered for my old car, good service to provide Asset Protection etc, good run down of key features in the car when taking delivery.