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You did all that was expected of you and more
Happy with the warranty work carried out, but disappointed that work to unblock washer jets wasn't covered by warranty. I've had problems with blocked washer jets on past BMWs, but I've never experienced it with any other cars I've owned.
A safety upgrade, condition check and MOT test were carried out and the car cleaned before being returned to me the same day. I paid only for the MOT. I cannot fault this service experience.
Completed on time, but expensive
The member of staff dealt with (Laura I think) was really helpful, when I needed to shift away from all day / courtesy car to a while-you wait service. All done within 1 hr. Thanks!
Excellent service, courtesy car provided,
Just the best
As above - went smoothly. We got sent a video of the warrenty issue that was due to be fixed that put my mind at rest, as I was given back my car after service with a very noisy exhaust which was concerning. looking at vid helped reassure me
Because there was nothing wrong with it
My visit to BMW Hindhead was handled very smoothly and profesionally
Staff efficient, work completed on time
They did a good job and communicated with me very well
See above, however I don't see some of the old familiar faces anymore.
Very positive helpful response
Always great service and I have been a customer of Barons for the past 30 years!
When I booked my car in I explained that I needed it back at 2pm. I dropped the car off at 8.30am and again reitterated that I needed the car at 2pm. I went to collect it at 2.30pm and was told it wasn't ready and I had to wait another hour. Poor.
Happy with customer service standards and price. Excellent.
Very good, not least as you managed to get cost of failed suspension covered by BMW centre. Other service items completed satisfactorily.
Just a feeling that there was something not fully reaching total satisfaction.
My answer speaks for itself
Booked in while I wait for first free service, drove out in nice clean car hour and a half later, can't expect more!
Everything was explained about what was taking place and was kept advised about the progress.
From walking through the door the service is always the same, you are made to feel welcome whether you are buying a car, having a service or just buying a nut and bolt from the parts department!
Andrew- my service advisor , provided outstanding service
they are 100% committed to giving great customer service
Done quickly and competently
They sorted the problem with the minimum of fuss and unconvince
Car was in for its first service, staff found a cut in tyre and liaised with tyre insurance provided to get it all fixed. Great service.However the valet of the car wasn't as thorough as I'd have liked - didn't remove ice cream marks from leather
Cannot fault them.
As above - a "so what" attitude
Refer to question 1 above
The service from Barons is always good.
Polite service, finished on time, all work completed
The service was a while you wait which was conducted quickly and efficiently.
The desk service man was helpful, polite & answered my questions as well as explaining what I needed to do re extending my BMW breakdown/emergency cover after 3 years. Took a while to find him on arrival. Coffee machine was on the blink
Straightforward job on a recall - and added bonus of a quick inspection and cleaning.
Personnel always efficient, keep me fully informed and supply video for evidence!Highly professional and well organised!
Servicing and return of car was excellent, communication was less than excellent.I would be happy to share the details as it could and should be better
The accident repair was completed satisfactorily and promptly. The bodyshop manager did all the liaison with the insurance company.
Everything done on time and slightly below budget. Courtesy car as requested.
After the service the front drivers side wheel was making a rubbing sound I called Servicing twice but never received a call back! Eventually I stopped the noise myself by pushing the plate behind the disc? Hopefully the wheel will not fall off!
Willingness to respond quickly to problems and to go the extra mile in solving them
I was very satisfied until my oil light came on 1 hour after leaving the garage as the oil had not been filled up properly,
Service agent very helpful and explained the time factor required
Good service as planned
great service from booking to collection, video of the work being carried out.Just great
Friendly & efficient
Prices for new BMW shock absorber parts are exhorbitant
I have been looking for a part to be replaced in my boot for 2 years. Supposedly there is a note on the computer but as yet each time I go nothing has been done.
Efficient courteous - no complaints
Problem with tyre pressures was the only shortcoming.
Patrick was great really helpful and patient as I know I was quite a demanding customer, but he never let that show. Was made to feel very special the day I picked up my car
Staff could not be more accommodating.
Our dealings with BMW Hindehead was excellent from start to finish and Simon Volpe and his team were a pleasure tobdeal with
everything was explained to my satisfaction, the car was ready at the stated time and date.
Very patient and helpful staff, ready to negotiate a sensible deal.
All was ready, well handled by good customer sales
Show room a pleasant layout with coffee tea and newspapers available in comfortable seating
The sales staff were friendly and knowledgeable. Particularly impressed that roof bars for car could be ordered and ready to collect on the very same day.Only quibble was that I was not given precise delivery date, even 2 weeks.prior to delivery.
Good friendly service from my favourite Irishman.
Fabulous from start to end. They couldn't have done more for me.
Barons at Hindhead are always really helpful not pushy and come up with a deal that really suited us
Chris could not have been more helpful - I on the other hand needed to check my wish list more thoroughly!