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About Barons Hindhead

Our commitment to you is to maintain the highest possible standards at all times.

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Sales Executive

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Paint Technician

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Technician

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Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Work was done and I was advised when it was ready, all on time

Service

Could not ask for anything more.

Service

the issue above was dealt with by the dealer in a very good way as it wasn't their fault

Service

They just got on with it.......

Service

I do not see how they could do better.

Service

No issues easy to deal with and professional friendly service.

Service

see bow above re parts. It took two visits to identify a puncture in the suspension airbag, then no part, then first booking cancelled on the day due to part not arriving.

Service

Everything dealt with most satisfactorily.Outstanding customer service

Service

Well organized , flexible and friendly. Car keeps running smoothly

Service

Good communication, efficient service

Service

They dealt with a difficult situation efficiently and fairly and communicated well throughout.

Service

The customer service was superb both before and during the appointment. The only let down was that I filled in a service request on line and didn't receive a call. Valet a nice touch

Service

I needed to replace both rear tyres from wear on just the inside of the tyre. I asked if it was a camber/alignment issue but was told it was tyre pressure. On further research don't think is correct but was also disappointed at how it was dismissed.

Service

Everything done as requested, received a call regarding a job I thought needed doing, but under inspection didn't. Vehicle returned clean.

Service

as above

Service

Very accommodating staff

Service

Very satisfied except new reflector on nearside rear bumper you fitted came adrift.

Service

Staff are always efficient, courteous and easy to deal with.

Service

People generally on the 'ball'

Service

I have always been looked after. Andrew Torrance in particular goes out of his way to educate me about the process and work being carried out.

Service

Easy to arrange, kept informed, job done

Service

Laura always looks after me very well, always arranges a nice courtesy carvery good communication and explanations

Service

A bit more warmth when you enter reception and please, please speak to EE to get some mobile coverage.

Service

The team are always excellent.

Service

Good communication, little waiting time, excellent courtesy car.

Service

All members punctual, able to communicate well and understand the client. It is always a pleasure to talk to someone at BMW!

Service

Would have been 5 star, but fewer service agents when I called were available and so I had to wait slightly longer than usual.

Service

Service carried out quickly and efficiently all work explained and car returned on time

Service

Disappointed that the fault wasn't resolved the week before when the car was in for the problem

Service

Work was carried out exactly as requested and car returned in nice condition.

Service

Satisfied means satisfied

Service

Barons have been extremely helpful during every visit. They have always kept to their agreed time schedule and are very good at keeping customers informed.

Service

The car was booked in for a specific time and I was told the service (including wash and vacuum) would take 90 mins. It actually took 95- Brilliant

Service

i wasn't informed that my car wasn't ready until i arrived at end of day to collect it. wasted journey.also, fault i had asked service to investigate had not been found. when driving home, car exhibited said fault. not impresse

Service

Very helpful and knowledgeable staff who went out of their way to deal with a small problem with BMW over the scheduling of my service. As always when dealing with Barons they give a 1st class customer service and are a credit to BMW.

Service

Very helpful team

Service

As above. Great advice too. Have been travelling here on a 70 mile round trip for the past 5 years or so for my servicing, MOT etc because I know they'll be polite, professional and efficient.

Service

See above

Service

I have been a BMW owner for 21 years, previous to me owning my own car, my husband had a BMW. My son also has a BMW.Your personal service now matches the car that I trust and have great pleasure in owning.

Service

The staff at barons Hindhead are excellent

Service

All the work was completed satisfactorily.

Service

As above - however, while the car had been cleaned, it had clearly been test driven and needed washing again

Service

It's a shame this email was sent to my husband rather than myself, especially given that my email was checked when I arrived to drop the car off, and that the vehicle information video was sent to the correct email (mine).

Service

Only takes around an hour in pleasant surroundings. Also a good chance to look around the showroom to consider my next car!

Service

I was extremely satisfied I cannot say more than this.

Service

see above

Service

the job was done quickly and perfectly

Service

See answer above

Service

Keep me informed throughout

Service

As above

Service

Unfortunately I can't remember the name of the gentleman who I dealt with on the day but he couldn't have been more helpful.

Service

I can only assume that what went on under the bonnet was done properly. It was cleaned and vacuumed well.

Service

Did exactly as I requested along with cleaning and washing the car.

Service

As above

Service

Everything was planned and executed as expected.

Service

Managed my expectations

Service

As I have said above

Service

job done OK and efficiently

Service

The service is superior to my local BMW dealer. However as I live a reasonable distance from Barons I would prefer if they had a collection and delivery service other than Tuesday and Wednesday. Also the complimentary wash and vacuum was adequate.

Service

HAd problem with car, was sorted super quickly as I needed it for an urgent appointment

Service

You did all that was expected of you and more

Service

Happy with the warranty work carried out, but disappointed that work to unblock washer jets wasn't covered by warranty. I've had problems with blocked washer jets on past BMWs, but I've never experienced it with any other cars I've owned.

Service

A safety upgrade, condition check and MOT test were carried out and the car cleaned before being returned to me the same day. I paid only for the MOT. I cannot fault this service experience.

Service

Completed on time, but expensive

Service

Just the best

Service

As above - went smoothly. We got sent a video of the warrenty issue that was due to be fixed that put my mind at rest, as I was given back my car after service with a very noisy exhaust which was concerning. looking at vid helped reassure me

Service

Excellent service, courtesy car provided,

Service

The member of staff dealt with (Laura I think) was really helpful, when I needed to shift away from all day / courtesy car to a while-you wait service. All done within 1 hr. Thanks!

Service

Because there was nothing wrong with it

Service

See above

Service

My visit to BMW Hindhead was handled very smoothly and profesionally

Service

They did a good job and communicated with me very well

Service

Staff efficient, work completed on time

Service

See above

Service

Very professional, seemless timing

Sales

As usual I was looked after very well. Negotiation through delivery was perfect.

Sales

The online advertisement for the vehicle in question was out of date. The interest rate had increased and therefore the pricing structure. Apart from this , the purchase went along very smoothly.

Sales

Everything was explained to me thoroughly during both my purchase and delivery visits.

Sales

Came out with a smile on my face and my wife's face after parting with money!

Sales

As above - all good. Friendly, accessible, responsive to my calls and requests - seemed eager and pleased to help at all stages.

Sales

They went to great lengths to find my car as they knew I was without one the delivery and handover was done with care making sure I had no worries about the car the time scale of delivery was exceptional

Sales

Smooth and professional

Sales

I was given clear and helpful explanations about car choices and optional extras. I was kept informed about delivery which was earlier than expected

Sales

Very satisfied, given every attention and explanation of process.

Sales

9th BMW that I have bought from Barons - enough said!

Sales

I had to keep chasing for delivery updates and all I was told was 'soon' then one day I received a call to say my car would be available that day!

Sales

Good deal, good service, always a pleasure dealing with Simon Volpe.

Sales

Everything worked well. We negotiated a financial solution for my Lexus trade-in/new car purchase with which we both felt comfortable and, on delivery day, those features of the car with which I was unfamiliar were explained to me.

Sales

Everything done as promised to time

Sales

Kept me updated at all times on my new car

Sales

The lady that dealt with me Danielle Chaplin was first class

Sales

Patrick was great really helpful and patient as I know I was quite a demanding customer, but he never let that show. Was made to feel very special the day I picked up my car

Sales

Staff could not be more accommodating.

Sales

everything was explained to my satisfaction, the car was ready at the stated time and date.

Sales

Our dealings with BMW Hindehead was excellent from start to finish and Simon Volpe and his team were a pleasure tobdeal with