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All as expected
They collected my car and returned at the agreed times
Everything completed satisfactorily and good communication ( once I had managed to get through on the telephone lines ).
Rang to advise that no problems with the car and that it would be returned very shortly.
Polite and knowledgeable staff
Reliable booking procedure, helpful advice and excellent communication of the technical issues. Overall friendly service.
Everybody was very polite and helpful, answered any questions positively and did everything they said they would.
It was a simple oil change so not much of a test. Laura was helpful afterwards
They did what was asked - professionally!
The work is carried out to a very high standard and any problems or upcoming events are advised so as to keep the car in good running order.
They provided me with what it said on the tin and did not charge for any hidden extras
I was given a courtesy car the rusty brake discs on my 1 month old car were treated and the sales team helped to make the driving experience better
They did the job required well but would have got a completely satisfied if I didn't have to adjust my seating when the car was returned to me.
The car was immaculate on collection.
Easy to book appointment and everything donme on time with minimum fuss.
Because the advisory information given was incorrect, when the vehicle went for it's MOT then 2 x driveshaft gators were needed and not one and it was the outside one's and not the front, offside inner gator
Unusually, there were problems. The booking service failed, the necessary parts weren't delivered for weeks and weeks and there were consequent delays. Although the service team did their best to cope with these problems this was a systemic failure.
Convenient booking time, great service, all done quickly
Technically good; price ludicrous
Would have been 5 stars, if the service had been quicker (oil change and micro filter). I was booked in on a while you wait service and it was about 2.5 hours which is a long time just for oil & filter.No progress update or explanation given either!
Work done as agreed - no complaints
Friendly and courteous staff
Good communication from start to finish and they are keen to resolve any issues
Vert satisfied. I must admit I was expecting the car to be cleaned but it wasnt that dirty anyway so I guess they thought it didnt need it.
Customer service and staff contact is always excellent
They did everything necessary within a reasonable timescale
All staff helpful and the collection service was great help.
This was a recall issue. It was completed on time and did not cost me anything.
Car collected and delivered after service completion in a clean condition and kept informed of technical matters during service.
Good service and friendly staff
I had three calls before 8.00 am to advise the car would be collected early a message should have been left on the first call. There was someone ill at home that was woken by these unnecessary calls.
Always helpful, friendly and efficient
Everything is working fine.
No problems . Good Communication
Reception of vehicle, explanation of work and return were all carried out courtiousely and efficiently.
Cleaned and hoovered my car in the time also
As above very good customer service - car ready on time and valeted - staff very knowledgeable
Service as always first class
A very prompt service with a cleaned car at the end of it.
See above - good service, always fit me in, always explain what they've done, and what might need doing that I need to monitor
No problems dropping off or collecting the car and did not have to wait.
Friendly staff, very informative
Easy booking; everything carried out as requested
Excellent waiting environment. Punctual thorough service
The service included 2 Quality Updates. I discovered that these had removed all my presets, preferences & the entire Address Book. I had taken a long time to put these in place - some while traveling elsewhere & can only be replaced @ those locations
Checked battery was OK as requested then washed and cleaned car
I have had lesser experiences elsewhere. Barons come with a decent rep. I now know why.
Good service as usual, no issues.
Not at all happy with the interaction with Barons on this occasion. However on previous occasions I have had nothing but praise for the level of service.
well handled apart from not getting the message to the guys who collected the car about the change of date
Barons of Hindhead offer excellent customer service on all levels. I only wish they would not be so expensive when it comes to servicing the car as I would be happy to always have it serviced there, but it simply does not make financial sense.
Quick efficient service and curtious staff; absolutely no complaints!!
We always have good service from your staff and I like your hot chocolate
So easy and helpful
Good customer service
The only reason I am not fully satisfied is because the servicing costs are high compared my previous Lexus
All work carried out effectively.
Great service, but expensive
Prompt, thorough and on time
Dealt with Michael, upon my arrival my courtesy car (an identical model to mine) was already waiting for me, and the whole exchange process took literally 10 mins. The issue was rectified on the same day, and again the return process took minutes
After spending £500+ on a service + MOT , the car wasn't not even returned washed. I could also see where the technician had left his/her marks inside the car and the side stepping in/out of the car
did what they said they would do
Because I took it in with the sensor for the car breaking system keeps going off when Im driving, its worse when the car has been cleaned, then doesnt work when the car is dirty. the car told me I had had an accident when I went round a roundab
Very helpful with useful video
Friendly service and the staff remembered me.
See above comments. Delivery was an easy hand over.
Excellent service, honest advice and sympathetic to my individual preferences. Also very important no high pressure sales talk or attempted upselling of things I didn't want.
Super responsive Extremely quick turnaround
Excellent service, all questions answered, sensible discount, car delivered ahead of schedule and before expiring PCP ended.
A comfortable and friendly environment that made us feel welcome
Helpful, pleasant, experienced sales personnel who kept me informed.
In particular the salesman who dealt with us (Jon Thorne) has always been professional and business-like with this purchase and previous ones.
The staff at the Centre were friendly and extremely helpful with advice given.
The sales person was knowledgable and very attentive, especially in sorting a transfer of a personalised registration. The only downside I would raise is that a similar car was not readily available for a test drive when deciding to place an order.
Everything was on plan and completed with minimum of fuss.
Considerable time and effort given by centre staff to facilitate selection and purchase of a new BMW. Centre offers a pleasant environment to do business.
The staff were friendly and helpful.My only dissapointment was that the last time i had a new BMW Z3 18 years ago it came with a lovely bouquet which made the whole experience even more special.
Excellent service from all involved
Easy process, good deal offered for my old car, good service to provide Asset Protection etc, good run down of key features in the car when taking delivery.